FAQs
What is the primary role of the Manager, Customer Story Development in EMEA?
The primary role is to identify target customers, capture their success stories, and deliver high-quality content, collaborating with various stakeholders across the business in EMEA.
What qualifications are required for this position?
Candidates should have 8+ years of experience in customer advocacy, customer reference, or customer-facing marketing roles within the information technology and cloud industries.
Is experience with AI integration required?
Yes, candidates should have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
What skills are essential for this role?
Essential skills include stakeholder management, sales proficiency, excellent interviewing and storytelling abilities, project management, content creation expertise, vendor management, communication, and adaptability.
Will the manager be responsible for vendor management?
Yes, the manager will oversee vendor management to ensure deliverables align with ServiceNow's messaging, positioning, and quality expectations.
What types of content will the manager be creating?
The manager will create various types of content including slides, case studies, and films that highlight customer success stories.
How important is storytelling in this role?
Storytelling is very important as it involves crafting compelling narratives that showcase customer success and align with ServiceNow's messaging.
Will this role involve working with customers directly?
Yes, the role includes interviewing customers to draw out their stories and understanding their experiences with ServiceNow’s offerings.
Is prior experience with large brand customers necessary?
Yes, candidates should have past successes working with large brand customers and navigating internal requirements for communications and legal approval.
Is flexibility in work arrangements available for this position?
Yes, ServiceNow offers flexible work arrangements, including remote and hybrid options, depending on the nature of the work.