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Manager, Emergency Response Operations

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Airbnb

Nov 13

Applications are closed

  • Job
    Full-time
    Senior Level
  • Government & Politics
  • San Francisco
    Remote

Requirements

  • 8+ years of experience in US and international emergency and disaster response operations, with a focus on managing large-scale programs.
  • Strong track record of building and maintaining partnerships with nonprofits, government agencies, and key stakeholders.
  • Proven ability to manage multiple work streams in a matrixed organization.
  • Long-term strategic vision combined with strong execution skills for near-term goals.
  • Excellent leadership and communication skills with the ability to influence across functions.
  • Adaptability and ability to thrive in fast-paced, high-pressure environments.
  • Willingness to travel on short notice for up to 50% of the year, with the ability to remain flexible regarding the length of stays.

Responsibilities

  • Coordinate global emergency response operations focused on providing temporary housing for disaster survivors, including developing and implementing strategies, protocols, and evaluation criteria to quickly and effectively respond to global emergencies.
  • Oversee diverse, simultaneous disaster responses, ensuring internal teams and stakeholders are informed and engaged throughout.
  • Build and manage partnerships with organizations that will vet and support guests, while working with our Operations team to optimize housing supply, reduce costs, and maximize positive impact for those affected.
  • Collaborate with the Strategic Partnerships team to unify efforts and amplify our reach in response to major disasters.
  • Enhance our operational readiness during non-crisis periods by improving processes, advocating for new product features, expanding 24/7 global coverage, and increasing team capacity.
  • Identify and reach vulnerable populations disproportionately affected by emergencies, ensuring inclusive and equitable access to housing support.
  • Integrate best practices from experts and agencies, and cultivate relationships with government bodies and emergency management authorities in key regions.
  • Deploy to disaster zones on short notice to manage ground operations, as needed.

FAQs

What is the primary focus of the Manager, Emergency Response Operations role?

The primary focus is to coordinate global emergency response operations to provide temporary housing for survivors of natural and man-made disasters, while enhancing operational efficiency and scaling impact.

What type of organization will this role provide support to?

This role provides direct support to Airbnb.org, an independent 501(c)(3) nonprofit that focuses on emergency response and provides temporary housing for people in times of crisis.

What qualifications are required to apply for this position?

Candidates should have 8+ years of experience in US and international emergency and disaster response operations, a strong track record of partnership building, and proven leadership and communication skills.

Will travel be required for this role?

Yes, the position requires willingness to travel on short notice for up to 50% of the year, with flexibility regarding the length of stays.

How does this role contribute to Airbnb.org's mission?

This role is critical in increasing the number of people supported and the speed of response to emergencies, thereby significantly enhancing Airbnb.org's reach and humanitarian impact.

What teams will the Manager, Emergency Response Operations collaborate with?

The role involves collaboration with Operations, Strategic Partnerships, Marketing, and other internal teams to ensure a coordinated approach to major global events.

Is there an opportunity for professional growth within this role?

Yes, the role offers opportunities for professional growth by improving operational processes, enhancing team capacity, and advocating for new product features.

What is the pay range for this position?

The pay range for the Manager, Emergency Response Operations position is between $150,000 and $193,500 USD, depending on factors such as experience and market demand.

What is the remote work policy for this position?

The position is US - Remote Eligible, but candidates must reside in a state where Airbnb, Inc. has a registered entity.

How does Airbnb promote inclusion and belonging in the hiring process?

Airbnb is committed to working with a diverse talent pool and encourages all qualified individuals to apply. They also provide a disability-inclusive application and interview process.

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Airbnb

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit

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