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Manager, Human Resources (Operations; Night Shift) – Quezon City, Philippines

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Western Union

Jan 16

Applications are closed

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
  • Quezon City

Requirements

  • Bachelor’s in Business Administration, or Human Resources, 6-8 years’ experience, or equivalent.
  • Possess good interpersonal and communication skills as well as a strong command in written and spoken English. Additional languages desirable but not required.
  • Has an agile ability to work closely with businesses globally; detailed team player and has strong communication & organizational skills.
  • Strong knowledge of MS Word, Excel, and preferably PowerPoint.

Responsibilities

  • Manages our Global HR Support Center, this role will provide input for annual goals and objectives that support functional success.
  • Joint accountability for the team or the department; quality and delivery of and results (no direct responsibility for financial or resource planning of the area.); adheres to budget and may provide input. Understands and communicates function policies and procedures to team.
  • Coordinates team's activities with function operations. Communicates with other functions, customers and external vendors. Ensures team activities positively influence customer experience and department operations.
  • Good understanding of how the team integrates with others in accomplishing the function's objectives. Monitors team activities to ensure function objectives and initiatives are being supported. Full supervisory responsibilities contributing to the motivation and development of team of primary non-exempt employees.
  • Supervisory responsibility for day-to-day activities of a work team or sub-department.
  • Recommends and is jointly accountable for Human Resource actions (i.e., hiring, terminating, disciplinary, performance ratings, etc.) for direct reports.
  • Ensures essential policies and procedures are followed and resolves issues as they arise.
  • Identifies the need for training and development of team members.
  • Ability to provide direct support to VP's and/or multiple Directors.

FAQs

What is the job title for this position?

The job title is Manager, Human Resources (Operations; Night Shift).

Where is this position located?

This position is located in Quezon City, Philippines.

What are the primary responsibilities of the Manager, Human Resources role?

The primary responsibilities include managing a Global HR Support Center, coordinating team activities, supervising daily operations, recommending HR actions, ensuring compliance with policies, and identifying training needs for team members.

What are the qualifications required for this position?

Candidates should have a Bachelor's degree in Business Administration or Human Resources, along with 6-8 years of relevant experience or equivalent.

What skills are necessary for this role?

Necessary skills include strong interpersonal and communication abilities, a command of written and spoken English, strong organizational skills, and proficiency in MS Word and Excel.

Is there an expectation for in-office work?

Yes, the expectation for hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.

What benefits does Western Union offer to employees in the Philippines?

Benefits include paid sick leave and vacation leave, HMO coverage with unlimited dependents from day one, performance incentive programs, and a hybrid working arrangement.

Is there a performance incentive program?

Yes, there is a performance incentive program as well as a performance bonus.

How does Western Union value diversity?

Western Union is committed to providing an inclusive culture that celebrates unique backgrounds and perspectives, ensuring no discrimination based on various factors such as race, gender, religion, or disability.

What kind of support does Western Union provide to employees for their professional development?

Western Union offers access to best-in-class development platforms and opportunities to learn new skills and build a career.

Does the company accommodate applicants with disabilities?

Yes, the company will provide accommodations to applicants with disabilities during the recruitment process, following applicable laws.

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Western Union

Finance
Industry
5001-10,000
Employees
1851
Founded Year

Mission & Purpose

Western Union is a global financial services company that provides money transfer and payment solutions. They facilitate international and domestic transfers, enabling individuals and businesses to send and receive money quickly and securely across borders. The company's ultimate mission is to connect people and businesses worldwide by offering reliable and accessible financial services. Their purpose is to make financial transactions seamless and efficient, supporting global economic integration and empowering individuals to manage their financial needs with ease.