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Manager, Internal Communications

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LSEG (London Stock Exchange Group)

Jan 15

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Government & Politics
  • London
  • Quick Apply

AI generated summary

  • You need strong communication skills, strategic thinking, digital proficiency, project management experience, and the ability to influence senior stakeholders while managing sensitive information.
  • You will plan and execute global communication campaigns, create engaging content, manage stakeholders, analyze metrics, and ensure consistency in messaging across all platforms.

Requirements

  • The ability to communicate complex information simply and clearly to diverse audiences.
  • Strategic thinking, prioritisation, ability to flex and a focus on delivery excellence.
  • Knowledge and understanding of our business and priorities and the ever-evolving technology landscape.
  • Strong interpersonal skills, including ability to flex style to get the best out of people and stakeholders.
  • Excellent written and verbal communication skills, including encouraging leaders to use ‘everyday speak’.
  • Proficiency in digital channels and creating impactful content across digital and non-digital channels.
  • Highly collaborative with a passion for partnership.
  • Established communications practitioner able to work in and lead cross functional working groups.
  • Passion for clear, compelling communications and articulating the opportunity in transformation programmes.
  • Proven record of aligning multiple stakeholders in pursuit of a shared plan.
  • Detail-oriented.
  • Exceptional project management and organisational skills.
  • Exceptional Powerpoint and writing skills (essential).
  • Project management experience/qualifications (desirable).
  • ‘Self starter’ with a track record of delivery in a dynamic environment. Speed, accuracy, and adaptability are a must.
  • Able to influence and build trusted relationships with senior stakeholders.
  • Experience working with and maintaining confidential and sensitive information.

Responsibilities

  • Strategic communications planning
  • Develop and implement global all-company broadcasts and internal communication campaigns that align with our global objectives.
  • Lead the planning and execution of global campaigns and broadcasts, ensuring consistency in messaging and branding across all platforms
  • Using available tools and technologies to make sure communications are audience-focused, well-planned, data-driven, omnichannel and effective
  • Create compelling and informative content for digital internal communication channels including newsletters, intranet, emails, videos and social media
  • Collaborate across the function to gather insights and stories
  • Stakeholder management
  • Partner with leaders to identify communication needs and develop tailored messages by audience
  • Facilitate two-way conversation across the organisation, ensuring that employee feedback is acknowledged and address
  • Partner across our global comms team to ensure consistency in message
  • Oversee the planning and execution of company broadcasts such as town halls, fireside chats and leadership briefings.
  • Collaborate with external vendors, our studio team and content production team to ensure seamless execution of broadcasts and campaigns.
  • Be data driven with a keen eye for metrics and analysis
  • Meet Key Performance Indicators to measure effectiveness of campaigns and initiatives.
  • Analyse feedback and engagement metrics to refine strategies and improve future communications.
  • Feed into CAM planning team using our core IC planning tools to manage air traffic control and ensure other IC leaders understand the campaigns comms landscape enabling interdependencies to be clear and communications to be joined up across the company.
  • Role-model LSEG values of integrity, partnership, excellence and change every day, both in the way we lead and through our communications approaches and materials. This includes the way we deliver compelling timely content and activity that is in our tone of voice and in line with global IC principles.
  • Make sure we manage risk and promote a strong risk culture in all we do

FAQs

What is the primary focus of the Manager, Internal Communications role?

The primary focus is to support the delivery of Internal Communications, promote understanding of the company's purpose, strategy, and culture, and drive behavioral change through effective communication strategies.

What qualifications are preferred for this position?

Preferred qualifications include established communications practitioner experience, exceptional project management and organizational skills, proficiency in digital channels, and the ability to influence and build trusted relationships with senior stakeholders.

Is experience in strategic communications planning required?

Yes, experience in strategic communications planning is required, as the role involves developing and implementing global internal communication campaigns.

What types of communication channels will this role involve?

This role will involve a variety of digital and non-digital channels, including newsletters, intranet, emails, videos, social media, and all-company broadcasts.

What skills are necessary for stakeholder management in this role?

Necessary skills include strong interpersonal abilities, experience working with multiple stakeholders, and the ability to develop tailored messages for different audiences.

How important is data-driven decision-making in this role?

Data-driven decision-making is critical, as the role requires analyzing feedback and engagement metrics to refine strategies and measure the effectiveness of communication campaigns.

Is the role collaborative in nature?

Yes, the role is highly collaborative, requiring partnerships with various teams and stakeholders to achieve strategic internal communication goals.

What are the key performance indicators (KPIs) for this role?

The KPIs include measuring the effectiveness of campaigns and initiatives through feedback and engagement metrics.

Does this position involve managing confidential information?

Yes, experience working with and maintaining confidential and sensitive information is an important aspect of this role.

What are the company's values that the role should embody?

The role should embody the company's values of Integrity, Partnership, Excellence, and Change in all communications and leadership approaches.

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LSEG (London Stock Exchange Group)

Finance
Industry
10,001+
Employees

Mission & Purpose

LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions. You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.