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Manager, Leaves & Benefits Administration

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  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    People, HR & Administration
  • Hershey

Requirements

  • Education –
  • Bachelor’s degree in Human Resources management, Business Administration; Advanced degree or equivalent experience and knowledge is preferred.
  • CBP or CEBS designation a plus.
  • Experience –
  • A minimum of 6-9 years of professional level experience in U.S. Benefits is required.
  • Prior experience with Canadian Benefits strongly desired.
  • Must have demonstrated experience in process development with successful execution.
  • Must have demonstrated experience in successful project management.
  • Must have demonstrated experience with managing successful vendor relationships.

Responsibilities

  • Partner with Total Rewards Benefits for understanding of leaves, health, welfare and retirement programs offered.
  • Administer employee benefit programs such as leaves, medical, dental, vision plans; life insurance plans including billing and invoice process; retirement plans such as 401(k), pension, and Canadian Registered Retirement Savings plan and wellness programs
  • Responsible for regulatory compliance associated with ERISA, IRS Section 125, PPACA, HIPAA, SOX and other governing regulations and regulatory reporting, including annual non-discrimination testing and annual IRS Form 5500.
  • Lead Open Enrollment process for U.S. and Canada
  • Lead HBP team in preparation, testing, reporting and preparation of documentation and training materials for deployment
  • Lead the HBP HRSD group for the design, test & support in partnership with IS in annual process such as Open enrollment, and special projects such M&A, integrations and/or system upgrades
  • Responsible for establishing and maintaining vendor relationships with various external vendors
  • Review vendor service-level agreements (SLAs) and results and hold accountable vendors on service delivery
  • As appropriate, partner with Total Rewards on vendor management matters
  • When appropriate, escalate service delivery concerns to leadership
  • Lead the day-to-day activities of the Benefits team by providing strong leadership, coaching and mentoring.
  • Establish and track productivity and performance standards for the team to ensure established service levels are met, especially during high volume seasons throughout the year.
  • Ensure employee benefit inquiries are answered within established service level agreement (SLA) timeframe.
  • Because these teams of customer service responders will be a primary contact point for all Hershey Company clients to obtain service from the HR department, this Lead will, in collaboration with HRSD Leadership be responsible for designing and implementing appropriate training, learning, and cross-training opportunities for staff.
  • Partners with other HR Services managers to ensure that tier 1 and tier 2 response teams are fully informed, trained, up to speed on technology changes, event and program information.

FAQs

What is the location of the Manager, Leaves & Benefits Administration position?

The position is based in Hershey, PA, and is available in an on-site/hybrid format.

Who will the Manager, Leaves & Benefits Administration report to?

This position reports to the Sr. Manager, Global Payroll & Benefits.

What are the primary responsibilities of this role?

The primary responsibilities include managing the tier 2 Benefits Administration team, administering U.S. and Canada health and welfare programs, overseeing the Open Enrollment process, vendor management, and leading HR/benefits system projects.

Is previous experience in Canadian Benefits required for this position?

While not mandatory, prior experience with Canadian Benefits is strongly desired for this role.

What qualifications and experience are required for this position?

A Bachelor's degree in Human Resources management or Business Administration is required, along with 6-9 years of professional level experience in U.S. Benefits. Advanced degrees or relevant certifications such as CBP or CEBS are preferred.

Will the Manager, Leaves & Benefits Administration be responsible for vendor management?

Yes, the role includes establishing and maintaining vendor relationships, reviewing service-level agreements, and ensuring vendors meet service delivery expectations.

What types of benefits programs will the Manager be administering?

The Manager will administer employee benefit programs including leaves, medical, dental, vision plans, life insurance, retirement plans, and wellness programs.

What skills are essential for success in this role?

Essential skills include strong attention to detail, effective prioritization, excellent communication, project management, and the ability to manage complex administrative processes.

Will this position involve team management responsibilities?

Yes, the role includes leading the Benefits team, providing coaching and mentoring, and ensuring service level agreements are met.

What commitment does Hershey Company have regarding equal employment opportunity?

The Hershey Company is committed to providing equal employment opportunities to all qualified applicants and employees without discrimination based on race, color, gender, age, national origin, religion, marital status, sexual orientation, and other protected categories.

Engineering & Construction
Industry
10,001+
Employees
1894
Founded Year

Mission & Purpose

The Hershey Company is headquartered in Hershey, Pa., and is an industry-leading snacks company known for bringing goodness to the world through its iconic brands, remarkable people and enduring commitment to help children succeed. Hershey has approximately 17,000 employees around the world who work every day to deliver delicious, quality products. The company has more than 90 brands around the world that drive more than $8 billion in annual revenues, including such iconic brand names as Hershey's, Reese's, Kit Kat®, Jolly Rancher, Ice Breakers, SkinnyPop, and Pirate's Booty. For more than 125 years, Hershey has been committed to operating fairly, ethically and sustainably. Hershey founder, Milton Hershey, created the Milton Hershey School in 1909 and since then the company has focused on helping children succeed.

Benefits

  • HEALTH

    Medical Plans (Three Options), Health Reimbursement Account (HRA), Health Savings Account (HSA), Healthcare & Dependent Care Flexible Spending Accounts (FSAs), Telemedicine Prescription Drug Coverage, Dental Plan, Vision Plan, Short-Term & Long-Term Disability, Well-Being Incentive, Onsite Fitness Center / Organized Recreational Activities Highmark Atlas Navigation (Concierge Program),

  • WEALTH

    Compensation / Pay Recognition, Competitive Base Salary, Internal Incentive Compensation, One Hershey Incentive Program (OHIP), Manufacturing Incentive Plan (MIP), Sales Incentive Plan, Retirement – 401(k) Plan, Budgeting Services, Student Loan Refinancing, Personal Loan Refinancing, Tuition Reimbursement

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