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Manager, On Duty Manager

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GCash

Jan 16

Applications are closed

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Manila
    Remote

Requirements

  • More than 3 years+ of relevant work experience in the Internet industry, with in-depth understanding of one or more of the following areas: application development (SDLC), operation and maintenance, service monitoring
  • 4-year+ experience in DevOps functions (Java, MySQL, Apache/Nginx platforms) is an advantage
  • Have practical experience in the maintenance of business operations, such as service optimization and improvement for a cloud based application system.
  • Have clear problem analysis skills and be able to come up with creative solutions, have good communication with fellow tech and business colleagues, as well as a sense of teamwork.
  • Good communication and presentations skills, with ability to influence others to get results, optimism, fast learning ability.
  • Have completed the Probationary period for On Duty Manager and have undergone basic training for A+ platform and applications used by GCash
  • Direct handling of service issue troubleshooting and fix under Alipay cloud platform, Mulesoft platform, and Kubernetes platform (4 years+).
  • Can handle work pressure and multiple tasks in parallel
  • Helps improve the MTTR (Mean Time To Restore) and MTBSF (Mean Time Between Service Failures) of incidents that impact the operational uptime
  • Have experience in JIRA Service Management
  • Works in night shift schedule that will be mostly permanent

Responsibilities

  • Direct handling of service issue troubleshooting and fix under Alipay cloud platform, Mulesoft platform, and Kubernetes platform (4 years+).
  • Helps improve the MTTR (Mean Time To Restore) and MTBSF (Mean Time Between Service Failures) of incidents that impact the operational uptime.
  • Have experience in JIRA Service Management.
  • Works in night shift schedule that will be mostly permanent.

FAQs

What are the key responsibilities for the On Duty Manager position?

The On Duty Manager will be responsible for direct handling of service issue troubleshooting, improving service optimization, maintenance of business operations, and ensuring operational uptime.

What qualifications are required for this role?

Candidates should have more than 3 years of relevant work experience in the internet industry, experience in DevOps functions, as well as practical experience in maintaining cloud-based application systems.

Is there a specific experience in technology platforms required?

Yes, experience in Java, MySQL, Apache/Nginx platforms, Alipay cloud platform, Mulesoft platform, and Kubernetes platform is essential.

What skills are important for this position?

Important skills include problem analysis, creative solutions, good communication, presentations skills, teamwork, and the ability to work under pressure.

What does the company offer in terms of career growth?

The company offers opportunities for career growth and development in the leading FinTech company in the country, along with a dynamic and highly collaborative team environment.

What type of work schedule is expected for the On Duty Manager?

The On Duty Manager role requires working a night shift schedule that will be mostly permanent.

What tools or systems will I be expected to work with?

The role requires experience with JIRA Service Management and other applications used by GCash.

How does this position impact service restoration metrics?

The On Duty Manager helps improve the Mean Time To Restore (MTTR) and Mean Time Between Service Failures (MTBSF) of incidents affecting operational uptime.

What kind of compensation and benefits are provided?

The company provides a highly competitive and flexible compensation and benefits package, valuing their employees.

Is there any training provided for this role?

Yes, candidates should have completed the probationary period for On Duty Manager and undergone basic training for the A+ platform and applications used by GCash.

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GCash

Realizing a vision of a cashless society leading to Finance for All.

Finance
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.

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