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Manager, Onboarding & Payroll Operations

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On Location

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • New York
  • Quick Apply

AI generated summary

  • You should have a degree in HR or related field, 5-8 years in HR/payroll, team leadership, payroll software experience, strong professionalism, and ability to travel occasionally.
  • You will manage onboarding and payroll operations, ensure compliance, oversee staff wages, coordinate with teams, support recruitment, and implement engagement strategies while resolving discrepancies.

Requirements

  • Bachelor’s Degree in Human Resources, Finance, Business, or related field preferred, or equivalent professional experience.
  • Previous experience in human resources, staffing operations, workforce management, or large-scale event operations.
  • Experience working with HRIS, payroll software or other related tools is preferred.
  • 5-8 years’ experience in HR and payroll management, with strong experience leading a team.
  • High level of professionalism and integrity.
  • Ability to work under pressure and meet deadlines, particularly around payroll processing timelines.
  • Proactive and solution-orientated, with an ability to handle multiple priorities in a fast-paced environment.
  • Excellent interpersonal skills with the ability to collaborate and communicate effectively at all levels.
  • Strong understanding of payroll regulations and employment law.
  • Familiarity with data analytics related to staff scheduling and operational performance.
  • Team player with a flexible and positive attitude.
  • Must be flexible with work hours, including nights, weekends, and holidays.
  • Domestic travel will be required, with an estimated travel range of 10-15% annually.

Responsibilities

  • Manage the full onboarding process, from pre-employment through the final payroll and offboarding, ensuring all hires are properly inducted, equipped and operationally ready for tournament time.
  • Coordinate with hiring managers and Recruitment Operations Manager to ensure all hires have received appropriate information regarding training, scheduling, and necessary tools to begin their roles according to appropriate start dates.
  • Collaborate with the wider Workforce Operations Team to maintain consistent onboarding practices while adapting to the specific needs of the local workforce.
  • Create and implement appropriate onboarding pathways and plans for various levels, roles and functional areas.
  • Identify potential barriers that would prohibit a new hire from completing onboarding, and proactively design solutions for all staff to complete onboarding successfully.
  • Collaborate with the Senior Manager, Director, HR, and city based Functional Area (FA) Leads to ensure that all staff engaged, fully onboarded and contracted
  • Support the implementation of tools and systems that will support onboarding and payroll management across all roles.
  • Ensure Workforce Operations’ tools are updated and being used consistently across FAs, providing regular status update reports.
  • Oversee and manage end to end payroll process, ensuring accurate and timely processing of staff wages, bonuses and per diem.
  • Review and ensure all timesheets and other payroll-related information is accurate before payroll is processed.
  • Ensure all payment management tools and systems are functioning properly to fully utilize the capabilities, creating smooth and efficient workflows.
  • Ensure all payroll processes comply with all relevant federal, state and province regulations, including appropriate overtime laws and break regulations.
  • Work with local agencies (as needed), FA Leads and HR to manage staff timesheets and contract compliance.
  • Prepare any necessary reports to internal stakeholders and finance and collaborate on any necessary budget planning and reconciliation.
  • Manage and resolve any payroll and invoice discrepancies or errors in a timely and professional manner.
  • Manage a team of Onboard Specialist daily, ensuring consistent best practices and processes are being followed, maintaining compliancy across all roles.
  • Implement workforce engagement strategy, with workforce experience as a focus.
  • Support FAs with workforce onboarding and on-site management, ensuring consistency in communication and engagement pre, during and post Tournament.
  • Build excitement around Host City and operations, sharing best practice/ideas with wider Workforce Operations team.
  • Track and measure event performance, manage post-event evaluations, and contribute to workforce process improvements.

FAQs

What is the primary focus of the Manager, Onboarding & Payroll Operations role?

The primary focus is to oversee temporary staff onboarding and payroll for hospitality programs in support of the FIFA World Cup 2026, while managing a team of Onboard and Payroll Specialists.

What qualifications are preferred for this position?

A Bachelor’s Degree in Human Resources, Finance, Business, or a related field is preferred, along with extensive experience in HR and payroll management.

Is travel required for this position?

Yes, domestic travel is required, with an estimated travel range of 10-15% annually.

What essential functions will I be responsible for in this role?

You will manage the onboarding process, oversee payroll, engage with the workforce, ensure compliance, and support operational excellence.

What experience is necessary for this role?

5-8 years of experience in HR and payroll management, as well as previous experience in human resources, staffing operations, or large-scale event operations is necessary.

Will I be managing a team in this role?

Yes, you will manage a team of Onboard Specialists, ensuring consistent best practices and processes are followed.

What tools and systems will I need to implement in this role?

You will support the implementation of tools and systems for onboarding and payroll management across various roles.

What skills are most important for this position?

Strong interpersonal skills, proactive and solution-oriented mindset, understanding of payroll regulations, and ability to work under pressure are key skills for this role.

Are there opportunities for professional development and growth?

Yes, Endeavor strives to provide growth and developmental opportunities as part of their rewards package.

What kind of company culture does Endeavor promote?

Endeavor promotes a culture of diversity, equity, and inclusion, striving to reflect the world’s diverse voices in all they do.

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On Location

Entertainment & Media
Industry
501-1000
Employees

Mission & Purpose

On Location is a global leader in sports, music, travel, culture, and more. Collaborating with the world’s most iconic partners, On Location creates and delivers extraordinary experiences by providing official access and premium hospitality at marquee global sporting events, VIP experiences within global music tours, fan travel services, proprietary owned-and-operated destination music experiences, and much more. On Location is part of the Endeavor network.