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Manager, Practice Operations-Horizons West Family Medicine-Winter Garden-Orlando Health Physician Associates

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Orlando Health

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You need a bachelor's degree in healthcare, business, or related field, or 4 years of relevant experience, plus 2 years in healthcare with 1 year in a lead or supervisory role.
  • You will manage physician and team performance, ensure compliance with regulations, oversee budgets, enhance operations, support staff development, and promote service line growth.

Requirements

  • Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section).
  • Two (2) years of health care experience, to include one year in a lead or supervisory role.

Responsibilities

  • Responsible for approximately 4-15 physicians and 15-40 team members.
  • In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
  • Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies, procedures and programs.
  • Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager. Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of material variances to Administration.
  • Maintains an effective revenue cycle and other systems to maximize revenue.
  • Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistent with management values of OHPG.
  • Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
  • Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
  • Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership.
  • Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines. Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
  • Ensures quality metrics are met in the practice setting.
  • Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security.
  • Evaluates, recommends and plans for future space.
  • Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
  • Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions.
  • Researches, analyzes and maintains data collection system required to administer Service Line operations.
  • Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
  • Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
  • Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What is the primary responsibility of the Manager, Practice Operations?

The primary responsibility is to manage human, financial, and materials resources to deliver high-quality, customer-focused healthcare services in an outpatient clinic setting while ensuring patient and staff satisfaction.

What qualifications are required for this position?

A bachelor's degree in healthcare, business, or a related field is required; alternatively, four years of directly related work experience may substitute for the bachelor’s degree. Additionally, two years of healthcare experience, including one year in a lead or supervisory role, are required.

Is prior healthcare experience necessary for this role?

Yes, a minimum of two years of healthcare experience is necessary, which must include at least one year in a lead or supervisory role.

What types of staff will the Manager, Practice Operations oversee?

The Manager will be responsible for approximately 4-15 physicians and 15-40 team members.

How does the Manager contribute to budget management?

The Manager develops and manages the annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager, allocating and authorizing appropriate expenditures, and analyzing performance against the budget.

Are there opportunities for career development and education?

Yes, Orlando Health offers career-growing FREE education programs and well-being services to support staff through every stage of life.

What types of compliance responsibilities does the Manager have?

The Manager ensures compliance with all regulatory and accreditation mandates, company policies, procedures, and programs, and ensures consistent application within their service line(s).

What is the importance of the Patient-First Initiative?

The Patient-First Initiative aims to enhance efficiency and quality of practice operations, creating an environment consistent with the management values of Orlando Health Physician Group.

Will I be involved in hiring staff for the clinic?

Yes, the Manager is responsible for hiring, training, supervising, evaluating, and developing practice staff according to established Human Resources guidelines.

What is expected regarding attendance for this position?

The Manager is expected to maintain reasonably regular, punctual attendance that is consistent with Orlando Health policies, as well as ADA and FMLA standards.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.