Manager, Product Experience Design

Mastercard

Oct 29

Applications are closed

Job
Full-time
Senior & Expert Level
Design
Product
Dublin

Requirements

Experience Design: You have a proven track record of leading product design initiatives, from understanding customer problems and validating solutions through Experience research to crafting exceptional user experiences produces high-quality, intuitive interfaces that enhance user experience.
Product Savvy: You possess a deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products.
Quality Driven: You have a proven history of delivering high-quality work that consistently meets or exceeds established standards.
Critical Thinker & Problem Solver: You possess a sharp mind that questions the status quo, constantly seeking ways to improve and optimize solutions.
Industry Awareness: You stay informed about design best practices across multiple industries, continuously seeking inspiration and innovation.
Design Thinking: You actively advocate for and have experience with Design Thinking methodology, boasting a successful track record of bringing products to market using this approach.
Team Player: You have a demonstrated ability to foster a collaborative and productive environment.
Required Experience / Knowledge / Skills (Core)
Interaction Design:
An understanding of e-commerce checkout, digital design experiences
Experience in rapid prototyping (Lean UX and Design Thinking)
Experience in the implementation of creative, useable and compelling mockups and prototypes.
Experience of designing across multiple media
Experience using Figma as their primary design tool (or other tools, such as Adobe Creative Cloud, Sketch)
Experience creating and managing Figma asset libraries
Experience delivery of Figma designs to technology/development teams
Experience designing for accessibility standards
An understanding of complex information architectures for digital applications, SDKs/APIs
"Nice to have" skills:
Micro-animation
UX Research
CSS/HTML/JSON
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Responsibilities

Customer Experience Champion: Collaborate with product stakeholders to ensure a consistent, unified, and high-quality customer experience and user experience across all touch points. Lead large design initiatives from end-to-end, hosting initiative-level sessions, driving adoption of consistent design language and providing day-to-day design leadership.
Experience Research Champion: Participate in all phases of the research and design process from framing the right problem to solve and defining the design target all the way through to defining the vision, and future state experience to the validation of concepts, prototype or already built products.
Fostering Collaboration & Innovation: Contribute to the teamwork by participating into design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation.
Project Management Expertise: Manage complex design projects, overseeing scope, timelines and roadmaps to deliver high-quality results that meet established goals.
Design Language Guardian: Establish and enforce design standards, ensuring visual design and user experience (UX) decisions align with these standards for a cohesive brand experience.
Design System Champion: Practice the usage of a design system across all programs and products.
Quality Assurance: Review and approve design deliverables to maintain consistently high-quality standards.

FAQs

What is the role of the Manager, Product Experience Design at Mastercard?

The Manager, Product Experience Design is responsible for creating and supporting user-centered solutions that enhance the user experience of products, driving customer experience design strategy, leading design initiatives, collaborating with various teams, and ensuring high-quality design standards.

Is experience in e-commerce checkout design required for this position?

Yes, a solid understanding of e-commerce checkout and digital design experiences is necessary for this role.

What design tools should candidates be proficient in?

Candidates should be experienced in Figma as their primary design tool, and familiarity with Adobe Creative Cloud and Sketch is also beneficial.

What skills are considered "nice to have" for this job?

"Nice to have" skills include micro-animation, UX research, and knowledge of CSS/HTML/JSON.

What type of work environment does Mastercard promote?

Mastercard promotes a collaborative and inclusive work environment that respects individual strengths, views, and experiences, encouraging innovation and effective decision-making.

How does Mastercard define its corporate security responsibility?

Mastercard defines corporate security responsibility as ensuring that all employees abide by security policies, maintain the confidentiality of information, report any security breaches, and complete mandatory security trainings.

Will the Manager, Product Experience Design oversee a team?

Yes, this role involves providing day-to-day design leadership and overseeing complex design projects while collaborating with UX leads, designers, researchers, and developers.

Is prior experience in design thinking methodology necessary for this role?

Yes, the ideal candidate should actively advocate for and have experience with Design Thinking methodology and a track record of successfully bringing products to market using this approach.

What characteristics are essential for candidates applying for this position?

Candidates should be strong champions of human-centered design, critical thinkers, team players, and possess a passion for crafting intuitive and visually engaging interfaces.

How can I apply for this position?

Interested candidates can apply for the Manager, Product Experience Design position through the Mastercard careers website, referencing Job ID R-225962.

Mastercard

Connecting Everyone to Priceless Possibilities

Consulting

Industry

10,001+

Employees

1966

Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.