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Manager, Product Experience Design

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Mastercard

12d ago

  • Job
    Full-time
    Senior & Expert Level
  • Design
    Product
  • Dublin
  • Quick Apply

AI generated summary

  • You have proven experience in leading product design, understanding e-commerce, using Figma, creating mockups, and applying Design Thinking, with a focus on quality, problem-solving, and accessibility.
  • You will champion customer experience, lead design initiatives, manage projects, uphold design standards, foster innovation, and ensure quality deliverables across all products.

Requirements

  • Experience Design: You have a proven track record of leading product design initiatives, from understanding customer problems and validating solutions through Experience research to crafting exceptional user experiences
  • Product Savvy: You possess a deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products.
  • Quality Driven: You have a proven history of delivering high-quality work that consistently meets or exceeds established standards.
  • Critical Thinker & Problem Solver: You possess a sharp mind that questions the status quo, constantly seeking ways to improve and optimize solutions.
  • Industry Awareness: You stay informed about design best practices across multiple industries, continuously seeking inspiration and innovation.
  • Design Thinking: You actively advocate for and have experience with Design Thinking methodology, boasting a successful track record of bringing products to market using this approach.
  • Team Player: You have a demonstrated ability to foster a collaborative and productive environment.
  • Required Experience / Knowledge / Skills (Core) Interaction Design:
  • An understanding of e-commerce checkout, digital design experiences.
  • Experience in rapid prototyping (Lean UX and Design Thinking).
  • Experience in the implementation of creative, useable and compelling mockups and prototypes.
  • Experience of designing across multiple media.
  • Experience using Figma as their primary design tool (or other tools, such as Adobe Creative Cloud, Sketch).
  • Experience creating and managing Figma asset libraries.
  • Experience delivery of Figma designs to technology/development teams.
  • Experience designing for accessibility standards.
  • An understanding of complex information architectures for digital applications, SDKs/APIs.
  • "Nice to have" skills:
  • Micro-animation.
  • UX Research.
  • CSS/HTML/JSON.
  • Corporate Security Responsibility:
  • Abide by Mastercard’s security policies and practices.
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach.
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Responsibilities

  • Customer Experience Champion: Collaborate with product stakeholders to ensure a consistent, unified, and high-quality customer experience and user experience across all touch points. Lead large design initiatives from end-to-end, hosting initiative-level sessions, driving adoption of consistent design language and providing day-to-day design leadership.
  • Experience Research Champion: Participate in all phases of the research and design process from framing the right problem to solve and defining the design target all the way through to defining the vision, and future state experience to the validation of concepts, prototype or already built products.
  • Fostering Collaboration & Innovation: Contribute to the teamwork by participating into design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation.
  • Project Management Expertise: Manage complex design projects, overseeing scope, timelines and roadmaps to deliver high-quality results that meet established goals.
  • Design Language Guardian: Establish and enforce design standards, ensuring visual design and user experience (UX) decisions align with these standards for a cohesive brand experience.
  • Design System Champion: Practice the usage of a design system across all programs and products.
  • Quality Assurance: Review and approve design deliverables to maintain consistently high-quality standards.

FAQs

What is the primary purpose of this role?

The primary purpose of this role is to drive Mastercard's customer experience design strategy forward by creating innovative user-centered solutions that enhance the product's user experience.

What team will I be working with as a Product Experience Design Manager?

You will collaborate with UX leads, UX designers, content designers, UX researchers, product management, and developers within the Mastercard Checkout Services Product Experience Design team.

What qualifications are needed for this position?

The ideal candidate should have a proven track record in experience design, product savvy, a commitment to quality, critical thinking skills, industry awareness, experience with Design Thinking methodology, and the ability to work collaboratively in a team.

What tools and technologies are preferred for this role?

Experience using Figma as the primary design tool is required, along with familiarity with Adobe Creative Cloud, Sketch, and creating and managing Figma asset libraries. Knowledge of CSS/HTML/JSON is considered a plus.

Is experience in e-commerce checkout necessary for this position?

Yes, an understanding of e-commerce checkout and digital design experiences is essential for this role.

What type of design standards will I be responsible for enforcing?

You will establish and enforce design standards, ensuring that all visual design and user experience (UX) decisions align with these standards to create a cohesive brand experience.

Will I have the opportunity to participate in user research?

Yes, you will participate in all phases of the research and design process, from framing problems to validating concepts and prototypes.

How is teamwork fostered in this role?

Teamwork is fostered by participating in design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation while working on design initiatives.

What is expected regarding corporate security responsibilities?

You are expected to abide by Mastercard's security policies, ensure the confidentiality and integrity of information, report any suspected security violations or breaches, and complete all mandatory security training.

What skills are considered “nice to have” for this position?

Skills such as micro-animation, UX research, and knowledge of CSS/HTML/JSON are considered nice to have for this role.

Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.