Manager, Research and Verification

Sterling Insurance Company

Oct 26

Applications are closed

Job
Full-time
Senior Level
Research & Development
People, HR & Administration
Manila
Remote

Requirements

Strong team management background, with 6+years related experience
Proven track record in successful operations management
A mature outlook with a focus on people development
Experience in delivering high volume outputs
Experience in managing on-shore/off-shore operations and resource planning
The ability to manage multiple improvement projects, track activities and meet deadlines;
Excellent communication and interpersonal skills
Excellent administration skills;
The ability to self-manage and driven to achieve goals
English - Advanced level (both written and spoken)
Advanced computer literacy - Microsoft Office suite of products including but not limited to Microsoft Word and Excel
Strong rapport building skills
A strong focus on accuracy and high attention to detail
Knowledge of data privacy principle / data protection
No suspension in the last 6 months
Not more than 3 critical errors in the last 6 months (no active CAP written warning on file)
No attendance issues (no active written warning on file) and zero instance of No Call/No Show
Must have a performance rating of at least Successful in the most recent performance review
Must have at least 6 months tenure in his/her current role

Responsibilities

Effectively manage the verification and research teams to ensure required outputs are met in line with quantitative and qualitative goals; specifically ensuring a smooth and systematic workflow; maximizing operational efficiencies as well as making recommendations to the senior leadership team to improve existing systems;
Driving high levels of standards and strongly leading a culture of service and accountability across all aspects of the operation by providing an active focus on people development, which include but are not limited to coaching, timely appraisals, ensuring development and retention of your direct reports;
Maintain and update verifications and research standard operating procedures;
Implementing and monitoring progress of new improvement initiatives through regular engagement and consultation with relevant business stakeholders;
Providing expert advice, guidance and support to screening managers and operational staff;
Maintain the highest level of platform knowledge such that mapping and ongoing development of workflows to ensure optimal efficiency; speed, accuracy and client satisfaction, is achieved seamlessly;
Maintain a high level of product and service knowledge to enable the explanation of our product range and their benefits to both internal and external clients;
Manage the team to ensure client expectations are not only being met, but to increase client satisfaction by system enhancements and improvement in service delivery;
Monitor quantity and quality of the team's outputs and implement corrective measures where necessary;
Coordinate with peers in overseas offices to ensure performance and service delivery standards are met;
Stay abreast of changes in legislation, best practices and changing trends to ensure ongoing improvement and compliant delivery;
Champion the building and maintenance of highly effective teams, and ensure the RISQ Laugh and Learn culture thrives;
Other duties as assigned by the Sterling RISQ.

FAQs

What is the job title for this position?

The job title for this position is Research & Verification Manager.

What are the primary responsibilities of the Research & Verification Manager?

The primary responsibilities include managing the verification and research teams, ensuring service level agreements are met, maintaining client engagement, driving operational efficiencies, and providing expert advice to operational staff.

What qualifications are required for the position?

Candidates should possess a Bachelor's/College Degree in any field, a strong team management background with 6+ years of related experience, and proven track record in successful operations management.

Is there a specific location for this job?

The position is located in McKinley, but there is temporary work-from-home due to the pandemic.

What are the employment terms for this position?

This is a full-time probationary position for 3 months, with confirmation to a permanent role dependent on performance.

Are there specific performance and conduct standards required for applicants?

Yes, applicants must not have any suspension in the last 6 months, no more than 3 critical errors in the last 6 months, no attendance issues, and a performance rating of at least 'Successful' in the most recent performance review.

What skills are particularly important for this role?

Important skills include excellent communication and interpersonal skills, strong rapport building skills, advanced computer literacy, and a strong focus on accuracy and attention to detail.

Will the selected candidate work on a day shift?

Yes, the selected candidate will be assigned to the day shift at the McKinley site.

Does Sterling offer equal employment opportunities?

Yes, Sterling is an equal opportunity employer and prohibits discrimination based on various characteristics, ensuring fair treatment in employment decisions.

What platforms can I follow for updates from Sterling?

You can follow Sterling on Instagram, LinkedIn, and Facebook at the following links: www.instagram.com/sterlingcheck, www.linkedin.com/company/sterlingcheck, and www.facebook.com/SterlingCheck/.

Sterling Insurance Company

Providing peace of mind and financial stability to our policyholders before, during, and after the unexpected occurs.

Finance

Industry

11-50

Employees

1895

Founded Year

Mission & Purpose

Since 1895, the mission of Sterling Insurance Company has been to provide "unexcelled service and sound insurance protection" to its policyholders. And for over a century, we've delivered on our promise. In our first one hundred years, we've succeeded by doing two things exceedingly well. First, we've built a solid financial base on which our policyholders can rely. Our reserves and investment strategies are designed to assure that we can always meet our obligations. Second - and of equal importance - we strive to build solid relationships with those whom we work: our policyholders; our agents; our employees; and the community in which we live and conduct business. This has given us a direct and personal understanding of the needs and goals of our business partners.