FAQs
What is the main purpose of the Manager Retail Digital & Consumer Experience role?
The main purpose of the role is to lead, control, and direct various Retail Digital & Consumer Experiences across Concept, Franchise, and Factory Outlet Stores, acting as the voice of consumers to drive membership, loyalty, and service.
What are the key responsibilities associated with this position?
Key responsibilities include developing and managing strategies for the European retail business, implementing consumer experience initiatives, standardizing processes and tools, driving change management, monitoring progress on initiatives, and facilitating cross-functional collaboration.
What qualifications are required for this position?
A university degree focusing on sales, business, economics, or digital is required, along with a minimum of 6 years of experience in Retail Operations and at least 2 years of team management experience.
What skills are essential for the Manager Retail Digital & Consumer Experience role?
Essential skills include strong analytical and planning abilities, excellent communication and presentation skills, commercial acumen, decision-making capabilities, team working skills, and fluency in English, with proficiency in other European languages being a plus.
Is experience in digital or omnichannel retail important for this position?
Yes, a high degree of commercial and business acumen in areas such as Retail, Omni-Channel, Sales, and Digital is important for this position.
What is the expected interaction with global teams?
The role requires cross-functional collaboration with global teams in key areas such as Global DTC & Franchise, Business Solutions, Global Retail, Marketing, Merchandising, SCM, IT, Finance, and Operations.
How is success measured in this role?
Success is monitored through regular tracking and reporting on key Europe Retail Operations initiatives, focusing on assessing success, improvements, and progress towards strategic objectives.
What kind of work environment can one expect in this role?
The work environment is dynamic, with a focus on collaboration and communication, and the ability to work effectively under pressure is crucial, as the position involves managing multiple projects simultaneously.
Are there opportunities for professional growth in this role?
Yes, the role offers opportunities for professional growth through coaching, guidance, and management of a team, as well as involvement in strategic initiatives that impact the business.