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Manager Retail Digital&Consumer Experience (m/f/d)

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adidas

Jan 3

Applications are closed

  • Job
    Full-time
    Senior Level
  • Herzogenaurach

Requirements

  • Proven track record of successfully implementing and managing projects and initiatives in large organizations across geographies and culturally diverse groups
  • Strong analytical skills for strategy development and business planning
  • Good planning, communication and presentation skills, with the ability to work and deliver in changing environments
  • High experience to work simultaneously on several projects
  • High degree of commercial and/or business acumen (e.g. Retail, Omni-Channel, Sales, Digital, Finance)
  • Strong decision-making ability and determination with high initiative and pragmatism
  • Ability to work effectively within a team environment and under pressure
  • Strong experience to work on several projects simultaneously
  • Ability to coach, guide and manage a team
  • Fluent in written and spoken English. Skills and abilities in other European languages are an added plus
  • Advanced user of MS Office
  • University degree with focus on sales, business, economics or digital
  • Minimum 6 years of experience in Retail Operations
  • Minimum 2 years of experience in managing a team

Responsibilities

  • Support in the development, implementation and management of initiatives and strategies for the European retail business in relation to our Retail Consumer Journey and the in-store experience. These include, but are not limited to: in-store consumer services, Net Promoter Score (NPS), adiClub support, checkout, in-store digital experiences, and ongoing future projects.
  • Drive the implementation of the retail strategy and build a sustainable retail Digital & Consumer Experience Frameworks in line with the ambitions of Europe Retail
  • Own communication and implementation plans related to consumer experience initiatives and ensure implementation in coordination with senior executives
  • Supporting/influencing/creating actionable deliverables, including: Implementation Plans & Workback Timelines, Impact Assessments, Business Readiness Plans, and Benefit Realization/Acceptance Measurements/Success KPIs.
  • Drive harmonization and standardization of processes and tools within of the European retail business in coordination with the global and market-related functions
  • Drive an appropriate change management strategy by developing the Master plan for change and initiation of change management in the Organisation
  • Promote communication with senior management teams to ensure transparency and foster a culture of collaboration and feedback
  • Provision of training and supporting material to improve the processes within the teams and functions impacted by the solution
  • Facilitate change management for key initiatives to ensure successful implementation and ongoing operations
  • Documentation of information and knowledge on assigned key initiatives in order to effectively share best practices, programs, and ensure experience are available throughout the market
  • Regular monitoring, tracking and reporting on key Europe Retail Operations initiatives to assess success, improvements and monitor progress towards the achievement of strategic objectives
  • Understanding, consolidating and representing the business interests of the market as 'Ambassador' to the global teams
  • Cross-functional collaboration with Global DTC & Franchise, Business Solutions, Global Retail, Marketing, Merchandising, SCM, IT, Finance and Operations to support implementation.

FAQs

What is the main purpose of the Manager Retail Digital & Consumer Experience role?

The main purpose of the role is to lead, control, and direct various Retail Digital & Consumer Experiences across Concept, Franchise, and Factory Outlet Stores, acting as the voice of consumers to drive membership, loyalty, and service.

What are the key responsibilities associated with this position?

Key responsibilities include developing and managing strategies for the European retail business, implementing consumer experience initiatives, standardizing processes and tools, driving change management, monitoring progress on initiatives, and facilitating cross-functional collaboration.

What qualifications are required for this position?

A university degree focusing on sales, business, economics, or digital is required, along with a minimum of 6 years of experience in Retail Operations and at least 2 years of team management experience.

What skills are essential for the Manager Retail Digital & Consumer Experience role?

Essential skills include strong analytical and planning abilities, excellent communication and presentation skills, commercial acumen, decision-making capabilities, team working skills, and fluency in English, with proficiency in other European languages being a plus.

Is experience in digital or omnichannel retail important for this position?

Yes, a high degree of commercial and business acumen in areas such as Retail, Omni-Channel, Sales, and Digital is important for this position.

What is the expected interaction with global teams?

The role requires cross-functional collaboration with global teams in key areas such as Global DTC & Franchise, Business Solutions, Global Retail, Marketing, Merchandising, SCM, IT, Finance, and Operations.

How is success measured in this role?

Success is monitored through regular tracking and reporting on key Europe Retail Operations initiatives, focusing on assessing success, improvements, and progress towards strategic objectives.

What kind of work environment can one expect in this role?

The work environment is dynamic, with a focus on collaboration and communication, and the ability to work effectively under pressure is crucial, as the position involves managing multiple projects simultaneously.

Are there opportunities for professional growth in this role?

Yes, the role offers opportunities for professional growth through coaching, guidance, and management of a team, as well as involvement in strategic initiatives that impact the business.

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Fashion & Arts
Industry
10,001+
Employees
1949
Founded Year

Mission & Purpose

adidas is a multinational sportswear company that designs, manufactures, and sells a wide range of athletic and lifestyle products, including footwear, apparel, and accessories. As one of the leading sportswear brands in the world, their products cater to various sports and activities, aiming to provide athletes and consumers with high-quality and innovative gear to enhance their performance and lifestyle. Their ultimate mission is to be the best sports brand in the world, with a focus on creating products that combine cutting-edge technology and design to meet the evolving needs of athletes and consumers. Their purpose is to inspire and enable people to harness the power of sports in their lives, fostering a culture of creativity, sustainability, and inclusivity. Through collaborations with athletes, teams, and influencers, as well as initiatives for social and environmental responsibility, adidas strives to make a positive impact on communities and contribute to a healthier and more active world.

Benefits

  • Bonus program – based on short term incentives

  • Long-Term Incentive (LTI) plan for senior management and Executive Board members

  • Adidas Stock Purchase Plan

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