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Manager - Strategic Consulting (Tech Strategy)

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American Express

Jul 24

Applications are closed

  • Job
    Full-time
    Senior Level
  • Consulting
  • New York

Requirements

  • Minimum Qualifications:
  • 5+ years of management consulting (or internal consulting) experience in delivering projects within one or more Technology strategic disciplines (i.e. CIO Advisory, Digital Transformation, Tech Value Creation, Innovative Business/Op Model, Emerging/Future Tech, Portfolio Rationalization, Capability Model/Blueprint, etc.)
  • Bachelor's Degree
  • 3+ years of experience in data analysis, data driven decision making, relationship building, customer-centric design, customer journey mapping and external benchmarking.
  • Experience with one or more core Technology functions in a strategic capacity (i.e. Infrastructure and Cloud Strategy, Platform/ Product Strategy, Enterprise/Business Architecture, Resiliency/Cyber Security Strategy etc.)
  • Experience in developing excellent quality presentations and deliverables for an executive audience.
  • Preferred Qualifications:
  • MBA
  • Previous Big 4 management consulting experience
  • Familiarity with Agile Delivery/Methodologies and Lean Portfolio Management
  • Prior exposure to FinTech and emerging tech landscape in payment/banking industry
  • Knowledge of payments, commerce, FinTech innovation and disruptive technologies and trends
  • Solid business acumen and problem-solving ability with high capacity for strategic/end-to-end thinking
  • High intellectual curiosity, creativity, complex problem solving and strategic and innovative thought leadership.
  • Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of an organization, including senior leadership.
  • Ability to operate in ambiguity, white space, and evolving priorities.
  • Loves working in an entrepreneurial culture that is lean, fast paced, and dynamic.
  • Track record of influencing change within a matrixed organization (working across levels and job functions).

Responsibilities

  • Form impactful and actionable strategic recommendations to drive our business model evolution, growth, and innovation through enterprise-wide capability investment, enhancement, and rationalization.
  • Understand how American Express’ enterprise strategy and future state business model is enabled through existing tech capabilities and emerging / disruptive technologies.
  • Prepare and lead executive presentations to highlight critical findings and recommendations.
  • Challenge the status quo and solve problems creatively using your toolbox of techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, etc.
  • Influence others, often without direct authority, persuading with compelling data, facts, and conclusions.
  • Collaborate effectively and build key relationships with Business Strategy, Product, Customer Experience, Engineering and Architecture teams.
  • Help build an awesome culture through team building and colleague engagement activities.

FAQs

What is the primary focus of the Manager - Strategic Consulting (Tech Strategy) role at American Express?

The primary focus of this role is to support digital transformation by connecting business strategy, customer journeys, disruptive technologies, and capabilities. The Tech Strategy team works on both strategy/management consulting projects and platform strategy to drive business model evolution, growth, and innovation.

What types of projects will I be involved in as a Manager on the Tech Strategy team?

You will be involved in two main types of projects: Strategy/Management Consulting, which supports the CIO and Technology Leadership with high-visibility projects, and Platform Strategy, where you’ll partner with various teams to create cohesive platform strategies and roadmaps.

What are the key responsibilities of this role?

Key responsibilities include forming strategic recommendations, understanding the interplay between technology capabilities and business models, preparing executive presentations, solving problems creatively, influencing stakeholders, collaborating across teams, and contributing to team culture.

What qualifications are required for this position?

The minimum qualifications include 5+ years of management consulting experience, a bachelor's degree, at least 3 years of experience in data analysis and decision making, and experience in core technology functions in a strategic capacity.

Are there any preferred qualifications for the role?

Yes, preferred qualifications include an MBA, previous Big 4 management consulting experience, familiarity with Agile methodologies, exposure to the FinTech landscape, knowledge of payments and disruptive technologies, and excellent facilitation and collaboration skills.

What kind of work environment can I expect in this role?

You can expect an open, supportive, and inclusive work environment where your voice is valued. The role encourages collaboration with talented engineers and a culture that supports professional development and community engagement through open source initiatives.

How does the Tech Strategy team influence the future of American Express?

The team influences the future by creating strategic recommendations that enhance existing capabilities, identify new investment opportunities, and rationalize redundant capabilities, all aimed at driving business model evolution and sustaining growth in an evolving FinTech landscape.

What skills are essential for success in the Manager - Strategic Consulting (Tech Strategy) role?

Essential skills include strategic thinking, data-driven decision making, creative problem solving, excellent communication and presentation abilities, strong collaboration skills, and the capacity to influence stakeholders at all levels without direct authority.

Will there be opportunities for professional development in this role?

Yes, American Express emphasizes the importance of keeping skills fresh and relevant, providing dedicated time for professional development and opportunities to engage with the broader engineering community.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

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