FAQs
What is the primary responsibility of the Manager Support Services - Billing and Collections?
The primary responsibility is to provide day-to-day oversight for the Support Services Department, managing staff both remote and on-site to ensure an exceptional patient experience.
What qualifications are required for this position?
A Bachelor's degree or equivalent work experience of 4 years is required, along with 4 years of relevant experience.
Is training provided for staff?
Yes, the Manager is responsible for overseeing and delivering training and continuing education for all staff, identifying areas for professional growth.
What kind of experience is preferred for applicants?
A working knowledge of Epic, exposure to Revenue Cycle terms and concepts, and experience in a fast-paced, high-volume environment are preferred.
How are service levels and operational goals maintained?
Service levels and operational goals are achieved by promoting adherence to schedules, monitoring interactions, and providing coaching for excellence.
What kind of issues does the Manager handle?
The Manager responds to escalated issues, inquiries, and complaints, making independent decisions regarding requests.
Are there opportunities for process improvement in this role?
Yes, the Manager is expected to identify opportunities to streamline workflows and processes to enhance patient satisfaction, reduce errors, and maximize productivity and efficiency.
What are some key success factors for this position?
Key success factors include strong organizational skills, the ability to manage multiple competing priorities, and excellent written and verbal communication skills.
What benefits are offered with this position?
The benefits package includes immediate eligibility for health and welfare benefits, a 401(k) savings plan with a dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning on Day 1.
Is experience in billing and collections necessary?
While the job description focuses on support services and management, relevant experience in billing and collections is beneficial for successfully managing this role.