FAQs
What is the primary responsibility of the Manager Technical Solutions?
The primary responsibility of the Manager Technical Solutions is to lead and deliver exceptional technical support and guidance for customers, partners, and distributors across Australia and New Zealand, specifically for Sensus metering solutions.
What qualifications are required for this position?
A minimum of 5 years’ experience in tier 1 technical support or engineering roles is required, along with a Bachelor’s degree in engineering or technology qualifications desired. ITIL or equivalent knowledge is also desired.
Is travel required for this role?
Yes, moderate regional and state travel is required, which includes field site work and customer engagement.
What types of training and development opportunities does Xylem provide?
Xylem offers training and career development opportunities, as well as a company bonus program and subsidised health insurance for employees and their immediate family.
Does Xylem have a volunteer program?
Yes, Xylem has a volunteer program called “Watermark” that allows employees to make a difference in the community.
How does Xylem ensure customer satisfaction?
Xylem ensures customer satisfaction by overseeing end-to-end RMA processes, triaging and diagnosing metering queries and issues, and offering high-quality technical guidance to customers.
Are there opportunities for professional growth within the company?
Yes, Xylem emphasizes training and career development, providing opportunities for employees to strengthen their technical proficiency and advance their careers.
What kind of culture does Xylem promote?
Xylem promotes a culture that values diversity, equity, and inclusion, driving innovation and enabling the company to compete effectively on a global scale.