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Manager Technical Solutions

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Xylem

17d ago

  • Job
    Full-time
    Senior Level
  • Engineering
    IT & Cybersecurity
  • Melbourne, +1
  • Quick Apply

AI generated summary

  • You need 5+ years in technical support, a bachelor’s in engineering or tech, ITIL preferred, strong communication skills, and willingness for moderate travel for customer engagement.
  • You will provide expert technical support, manage RMA processes, respond to tenders, diagnose metering issues, conduct training, and drive innovation aligned with customer needs.

Requirements

  • Minimum 5 years’ experience in tier 1 technical support / engineering roles
  • Bachelor’s degree in engineering or technology qualifications desired
  • ITIL or equivalent desired
  • Excellent interpersonal skills with the ability to successfully communicate with customers.
  • Moderate level of regional and state travel is required which includes field site work and customer engagement.

Responsibilities

  • Providing expert engineering support to address technical customer queries across us metrology and Sensus portfolio.
  • Supporting the Product & Application Manager in testing new roadmap items / features across the product range.
  • Developing and managing detailed technical responses for tenders.
  • Overseeing end-to-end RMA processes to ensure efficient resolution and customer satisfaction.
  • Triaging and diagnosing metering queries and issues with precision and efficiency.
  • Offering direct, high-quality technical guidance to tier 1 utilities, partners, and distributors.
  • Maintaining and building robust knowledge base articles and best practices.
  • Conducting training programs to enhance technical proficiency for customers and partners.
  • Driving innovation through solution selling that aligns with customer needs and business goals.

FAQs

What is the primary responsibility of the Manager Technical Solutions?

The primary responsibility of the Manager Technical Solutions is to lead and deliver exceptional technical support and guidance for customers, partners, and distributors across Australia and New Zealand, specifically for Sensus metering solutions.

What qualifications are required for this position?

A minimum of 5 years’ experience in tier 1 technical support or engineering roles is required, along with a Bachelor’s degree in engineering or technology qualifications desired. ITIL or equivalent knowledge is also desired.

Is travel required for this role?

Yes, moderate regional and state travel is required, which includes field site work and customer engagement.

What types of training and development opportunities does Xylem provide?

Xylem offers training and career development opportunities, as well as a company bonus program and subsidised health insurance for employees and their immediate family.

Does Xylem have a volunteer program?

Yes, Xylem has a volunteer program called “Watermark” that allows employees to make a difference in the community.

How does Xylem ensure customer satisfaction?

Xylem ensures customer satisfaction by overseeing end-to-end RMA processes, triaging and diagnosing metering queries and issues, and offering high-quality technical guidance to customers.

Are there opportunities for professional growth within the company?

Yes, Xylem emphasizes training and career development, providing opportunities for employees to strengthen their technical proficiency and advance their careers.

What kind of culture does Xylem promote?

Xylem promotes a culture that values diversity, equity, and inclusion, driving innovation and enabling the company to compete effectively on a global scale.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you. #LetsSolveWater