Logo of Huzzle

Market Manager, Germany

image

Airbnb

22d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You need 6+ years in account management/sales, 2+ in hospitality, fluency in German and English, CRM proficiency, strong communication skills, and the ability to interpret data. Travel required.
  • You will manage host relationships, analyze data for sales growth, educate clients on product changes, provide exceptional support, and collaborate with internal teams for market success.

Requirements

  • 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
  • Fluency in German and English is required
  • Willingness to travel regularly to your assigned market (1-2 times per quarter)
  • Proven track record in managing a leads pipeline and/or book of business
  • Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
  • Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
  • Strong quantitative skills, with the ability to interpret and apply data effectively
  • Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment

Responsibilities

  • Build and manage professional host account relationships within the DACH territory
  • Directly manage accounts to meet and exceed quarterly/annual sales goals. This includes holding optimization calls and business reviews with your clients as well as representing Airbnb in external meetings with Professional Hosts
  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
  • Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
  • Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
  • Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success
  • Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory

FAQs

Is this position eligible for relocation support?

No, this role is not eligible for relocation support.

Where is the Market Manager position based?

The Market Manager position is based in Berlin, Germany.

What is the primary focus of the Market Manager for the DACH region?

The primary focus is to support and grow the network of Hosts and Partners in Germany.

What qualifications are required for this role?

Candidates should have 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred.

Is fluency in any specific languages required for this position?

Yes, fluency in both German and English is required.

How often is travel required for this position?

The position requires regular travel to the assigned market, approximately 1-2 times per quarter.

What software proficiency is required for this role?

Proficiency in CRM software, such as Salesforce or Mixmax, is required, along with managing core objects like leads and opportunities.

What types of skills are emphasized for this position?

Strong communication, presentation, quantitative skills, and the ability to work strategically and tactically in a dynamic environment are emphasized.

How does Airbnb view diversity and inclusion within the workplace?

Airbnb is committed to working with a diverse talent pool, believing that diverse ideas foster innovation and engagement.

What types of responsibilities will the Market Manager have?

Responsibilities include managing professional host accounts, analyzing data for strategic opportunities, educating clients on product changes, and developing localized supply strategies.

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit