Market Specialist, Global Response Operations, Greater China Region

Requirements

Native in Mandarin is critical as this role will involve working on issues in the local language.
2+ years of professional experience within an operations environment
Experience communicating with a variety of audiences and stakeholders
Strategic thinker with strong analytical and problem-solving skills
Actual interest in supporting the Facebook and Instagram community
Excellent communication and collaboration skills
Experience with vendor management
Cantonese proficiency is a plus.
Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
Experience with training, quality assurance or metrics analysis

Responsibilities

Work as part of the SEO GCR team, enforcing on crisis response within the Asia Pacific region while specifically representing the GCR market.
Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on GCR.
Use a combination of language and market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region.
Scope scalable solutions to improve the support of our community of users in the GCR market and in partnership with other regions.
Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.
Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks.
Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.
Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools.
Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts.
Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with cross-functional partners.
Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards.
Support the training and onboarding Meta partners.

FAQs

What is the primary focus of the Market Specialist role in Global Response Operations?

The primary focus is to support users and advertisers by enforcing content standards, resolving user account issues, and improving the overall support experience specifically for the Greater China Region (GCR).

Is proficiency in Mandarin essential for this position?

Yes, native proficiency in Mandarin is critical as this role involves working on issues in the local language.

What kind of experience is required for this job?

A minimum of 2 years of professional experience within an operations environment is required.

Is knowledge of Cantonese beneficial for this role?

Yes, proficiency in Cantonese is a plus, although it is not mandatory.

What kind of skills are preferred for this position?

Preferred skills include experience with vendor management, technical and data skills such as Excel and SQL, and experience with visualization tools like Tableau for efficient analytics and reporting.

Will I receive training for this role?

Yes, the position involves supporting the training and onboarding of Meta partners.

What are the working hours for this position?

The position is full-time, but specific working hours may vary depending on the operational needs and the on-call structure.

Can I expect to analyze data in this job?

Yes, analyzing key metrics and collaborating with cross-functional teams to improve processes and tools is a significant part of the role.

Does this role involve interaction with stakeholders?

Yes, the successful candidate will experience communication with a variety of audiences and stakeholders within the company and across regions.

Where is the position based?

This job is based in the Dublin office.