Market Specialist, Middle East - Levant (Palestine)

Requirements

Minimum Qualifications:
Bachelors degree and/or masters or equivalent experience
Fluency in written and conversational English and Arabic (Levantine dialect) are essential
4+ years of professional experience within an operations environment
Experience communicating with a variety of audiences and stakeholders from the MENA region
Strategic thinker with strong analytical and creative problem-solving skills
Passion for supporting the Facebook and Instagram community
Excellent communication and collaboration skills
Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment
Preferred Qualifications:
Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
Good understanding of Hebrew

Responsibilities

Work on problems of diverse scope that are broad in nature usually requiring decision making and creativity
Build collaborative and productive working relationships and enhances relationships and networks with senior internal partners might be less familiar with the regional context
Work as part of an On-call Operational structure to enforce on critical content across Africa, Middle East and Turkiye with a higher focus on the Levant
Use a combination of Levantine and MENA market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
Scope scalable solutions to improve the support of our community of users in the Middle East and across AMET
Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process
Analyse key metrics and collaborate with cross-functional teams to improve our processes and tools
Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts
Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners
Liaise closely with our Meta vendor teams to enable scaled enforcement success and support on market context
Partner with manager on ways to contribute to community through organizational efforts to build and sustain diversity, culture, recruitment, onboarding, mentoring, and/or development programs

FAQs

What is the primary focus of the Global Risk Operations SEO team in the Middle East?

The SEO team specifically focuses on high priority, complex or regulatory enforcement demand, where specialized support is needed for enforcement issues in the Middle East region.

What tasks will the Market Specialist perform in the Levant region?

The Market Specialist will review and enforce content reported for potential abuse, resolve user account issues, improve the support experience for users in the Levant region, and solve enforcement issues across various Meta markets.

What skills are required for this role?

Strong operational experience, knowledge of local context, language, policy, and community dynamics in the Middle East and North Africa region are essential for this role. Additionally, data-driven analysis skills and cross-functional collaboration are crucial for success.