FAQs
What is the job title for this position?
The job title for this position is Marketing Analyst - Customer Journey Analyst.
What tools will I be using in this role?
In this role, you will be using tools like SAS, Databricks, Adobe Analytics, SQL, Excel, and Power BI for data analysis and reporting.
What kind of analysis will I be performing?
You will be analyzing key customer journeys and interpreting data on customer interactions from various data sources to drive insights and improve customer experience.
Is it required to have a specific level of proficiency with data analysis tools?
Yes, proficiency in data analysis tools such as SAS, Databricks, and Power BI, along with strong analytical skills, is required for this position.
Will I be collaborating with other teams?
Yes, you will collaborate with internal teams such as the Customer Experience Design team and data analytics teams across the organization.
What qualifications or skills are preferred for this position?
Ideal candidates should have strong analytical skills, innovative problem-solving abilities, excellent communication skills, and the ability to work collaboratively with diverse teams.
What are the main responsibilities of this role?
Main responsibilities include data analysis and reporting, supporting customer journey mapping and design, impact monitoring of initiatives, and collaboration with cross-functional teams.
Is fluency in a specific language required?
Yes, fluency in English (spoken and written) is required for this position.
What kind of growth opportunities does FedEx offer?
FedEx offers extensive learning resources, on-the-job training, a Tuition Assistance Program, and great career opportunities for professional development.
What benefits does FedEx provide?
Benefits include an attractive compensation package, employee assistance programs, reduced-rate shipping, and various learning and development resources.
How does FedEx view its employees?
FedEx values its employees as integral to delivering outstanding customer experiences and is committed to investing in their development.
Is this position hybrid?
Yes, this position supports a hybrid work format.