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Medical Informatics Analyst, Consultant

  • Job
    Senior & Expert Level
  • Healthcare
  • $118.8K - $178.2K
  • Long Beach, +2

AI generated summary

  • You need a quantitative degree, 7+ years experience in analytics, SAS certification, SQL & Python expertise, Tableau skills, healthcare experience, and strong communication skills for this Medical Informatics Analyst role.
  • You will analyze large datasets and develop data-driven solutions to optimize Backoffice care navigator program processes, improve customer satisfaction, operational performance, and reduce healthcare costs in a fast-paced, matrixed environment.


  • Bachelor’s degree in mathematics, Economics, Business Analysis, Marketing Analytics, Statistics, Engineering or other quantitative degree
  • Healthcare experience a plus; Contact center experience a plus.
  • 7+ years of relevant experience & 5 Years of Healthcare experience
  • Must be able to develop and modify SQL scripts and be able to wrangle large datasets, join multiple datasets
  • Required SAS Certified Base Programmer Credential or equivalent & experience with SQL & Python knowledge; Python and/or Tableau experience desired,
  • Must be able to create data visualizations to effectively narrate an actionable data story. Preferred working experience with Tableau Desktop
  • Possesses excellent verbal and written skills with ability to convey and understand complex ideas
  • Strong analytical and problem-solving abilities, with proven track record for developing and implementing innovative solutions


  • Passionate about using data to make healthcare simpler, more accessible, more predictable, and more affordable
  • A data enthusiast with experience in data programming to analyze large datasets
  • Be laser focused on Backoffice care navigator program/processes, arming the operations teams to achieve the highest level of customer satisfaction, operational performance and health care costs.
  • Enjoy working in a very matrixed and fast paced environment with multiple stakeholders to develop data-driven solutions
  • Have a solid analytics background and can apply critical thinking to solve data problems


What does a Medical Informatics Analyst - Care Navigator, Consultant do in this role?

In this role, you will be responsible for driving the success of the care navigator program by partnering with operations stakeholders to provide new and robust tableau dashboards reporting on the program's impact on Experience, Medicare Stars, Operations experience, and Cost of Health Care measures. You will meet with stakeholders to understand their business problems and provide insights that lead to actionable solutions.

Who will the Medical Informatics Analyst - Care Navigator, Consultant report to?

The Medical Informatics Analyst - Care Navigator, Consultant will report to the Manager of Lines of Business.

What is the main focus of the care navigator program?

The care navigator program is designed to help customers navigate difficult issues related to making appointments, getting pre-authorizations, finding a doctor, and other healthcare-related challenges.

What tools or technologies will the Medical Informatics Analyst - Care Navigator, Consultant be using in this role?

The Medical Informatics Analyst - Care Navigator, Consultant will utilize tableau dashboards for reporting and analysis, as well as other healthcare informatics tools to provide insights and drive meaningful action in the care navigator program.

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Founded Year

Mission & Purpose

Blue Shield of California strives to create a healthcare system worthy of its family and friends that is sustainably affordable. Blue Shield of California is a tax-paying, nonprofit, independent member of the Blue Shield Association with 4.7 million members, 7,800 employees, and $22.9 billion in annual revenue. Founded in 1939 in San Francisco and now headquartered in Oakland, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare healthcare service plans in California. Blue Shield of California complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.