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Medical Secretary

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North Tees and Hartlepool NHS Foundation Trust

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must provide comprehensive secretarial support, ensure data protection, prioritize tasks, maintain electronic diaries, manage clinic lists, handle patient queries, and organize referrals.
  • You will provide secretarial support, manage electronic diaries, prioritize tasks, oversee clinic lists, handle patient queries, and organize patient referrals while ensuring data protection compliance.

Requirements

  • Provide a comprehensive secretarial and administrative support service to clinicians and their associated staff, following all relevant operational policies, procedures and work practices, to ensure the timely processing of all patient related information, including clinic letters, reports, referrals, appointments etc.
  • Ensure that all work tasks are carried out to a high standard of quality which meets all departmental and organisations’ requirements for information governance, data protection and confidentiality
  • Organise and plan own time, prioritising workload to ensure that all service requirements and priorities are met.
  • Adhere to organisational targets relating to typing targets, waiting lists, patient referrals, elective admissions using appropriate technology.
  • Maintain the electronic diaries of clinicians, organising meetings, study leave, annual leave, etc, using appropriate technology.
  • Oversee clinic lists, ensuring that clinics are cancelled when consultants are not available, seeking agreement from clinicians to make amendments to clinic lists (i.e. cancelling and overbooking patients) and amending clinician’s rotas where appropriate.
  • Deal with queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion.
  • Organise and oversee the referral of patients to other departments/hospitals for further treatment/investigations/appointments in accordance with clinician’s instructions.

Responsibilities

  • Provide a comprehensive secretarial and administrative support service to clinicians and their associated staff, following all relevant operational policies, procedures and work practices, to ensure the timely processing of all patient related information, including clinic letters, reports, referrals, appointments etc.
  • Ensure that all work tasks are carried out to a high standard of quality which meets all departmental and organisations’ requirements for information governance, data protection and confidentiality.
  • Organise and plan own time, prioritising workload to ensure that all service requirements and priorities are met.
  • Adhere to organisational targets relating to typing targets, waiting lists, patient referrals, elective admissions using appropriate technology.
  • Maintain the electronic diaries of clinicians, organising meetings, study leave, annual leave, etc, using appropriate technology.
  • Oversee clinic lists, ensuring that clinics are cancelled when consultants are not available, seeking agreement from clinicians to make amendments to clinic lists (i.e. cancelling and overbooking patients) and amending clinician’s rotas where appropriate.
  • Deal with queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion.
  • Organise and oversee the referral of patients to other departments/hospitals for further treatment/investigations/appointments in accordance with clinician’s instructions.

FAQs

What is the primary role of a Medical Secretary in the Respiratory Department?

The primary role of a Medical Secretary in the Respiratory Department is to provide comprehensive secretarial and administrative support to clinicians and their associated staff, ensuring the timely processing of all patient-related information such as letters, reports, referrals, and appointments.

What are the key responsibilities of this position?

Key responsibilities include managing electronic diaries of clinicians, overseeing clinic lists, dealing with patient queries, organizing patient referrals to other departments, and adhering to operational policies and information governance standards.

What qualifications or skills are required for the Medical Secretary position?

While specific qualifications are not mentioned, strong organizational, communication, and administrative skills, along with proficiency in appropriate technology for managing workflows and patient information, are essential.

What is the work environment like for this role?

The work environment is within the Respiratory Department at UHNT, part of the North Tees & Hartlepool NHS Foundation Trust, which emphasizes safe and high-quality patient care.

Are there opportunities for professional development in this role?

Yes, the organization supports professional development and provides opportunities through health and well-being initiatives, staff benefits, and personal and professional development programs.

How does the organization recognize employee performance?

Employee performance is recognized through initiatives such as Star and Team of the Month awards, colleague recognition notes, Managers Awards, Shining Stars, and Service Awards.

Who can I contact for further details or an informal visit about the role?

You can contact Olivia Turner, Service Manager - Medicine Admin, at olivia.turner17@nhs.net or call 01642 624735. Alternatively, you can also reach out to Laura Bunter, Deputy Admin Lead, at laura.bunter@nhs.net.

Is there a deadline for applications for this position?

Yes, the advertisement may close early if a sufficient number of applications are received.

What is the organization's approach to staff well-being?

The organization prioritizes staff well-being by providing an inclusive and supportive workplace with various health and well-being initiatives.

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North Tees and Hartlepool NHS Foundation Trust

North Tees and Hartlepool NHS Foundation Trust provides hospital and community based health care.

Science & Healthcare
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

North Tees and Hartlepool NHS Foundation Trust offers comprehensive healthcare services across the North Tees and Hartlepool regions. Their mission is to provide high-quality, patient-centered care that meets the needs of their local communities. Their purpose is to improve health outcomes through excellent clinical care, innovation, and a commitment to supporting the well-being of their patients and staff.