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Medical Secretary/Patient Pathway Administrator

  • Job
    Full-time
    Junior, Mid & Senior Level

AI generated summary

  • You must have excellent administration skills, adaptability to change, and confidence in using hospital IT systems.
  • You will coordinate patient pathways, support clinical teams, manage referrals, ensure compliance with standards, and serve as a key contact for various stakeholders.

Requirements

  • - Excellent administration skills
  • - Ability to adapt to a changing environment
  • - Confidence, knowledge and experience in the use of hospital based IT systems

Responsibilities

  • Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.
  • Provide comprehensive administrative & clerical support to consultants and their teams.
  • Monitor new patient referrals to Consultant workflow and escalate where necessary.
  • Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
  • Act as key point of contact on behalf of the department and the Trust and deal effectively and courteously with all enquiries from consultant and clinical teams, Operational Managers, GPs, patients, other departments within the Trust and all other departments, as well as external providers.
  • Organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

FAQs

What are the working hours for this position?

The position is for 37.5 hours a week.

What skills are required for this role?

We are looking for an enthusiastic person with excellent administration skills, the ability to adapt to a changing environment, and experience with hospital-based IT systems.

What will the main responsibilities be?

The main responsibilities include coordinating patients through their treatment pathways, providing administrative support to consultants, monitoring new patient referrals, and acting as a key point of contact for various stakeholders.

Is this position suitable for people who need visa sponsorship?

Yes, but please note that we can only sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Who should I contact for further information about the role?

For further details or informal visits, you can contact Suzanne Belsey, the Office Manager, at suzanne.belsey@nhs.net or call 01233 616863.

What is the organizational vision of East Kent Hospitals?

The vision is 'great healthcare from great people', guided by values that ensure people feel cared for, safe, respected, and confident that we are making a difference.

Are there any specific standards I need to comply with in this role?

Yes, you will need to ensure compliance with National waiting time standards, National RTT compliance standards, diagnostic standards, and any internal targets.

Can I get assistance in writing my application?

Yes, applicants can seek appropriate support with applications for the purposes of any declared disability, but the application must be written by the applicant themselves without the use of artificial intelligence programs.

What type of environment does the role require?

The role requires a dynamic and adaptable environment with a focus on empowering frontline staff to lead improvements in patient care.

Will I be working alone, or is teamwork involved?

The role involves collaboration with consultants, clinical teams, Operational Managers, and external providers, so teamwork is an important aspect of the position.

Science & Healthcare
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

East Kent Hospitals University NHS Foundation Trust delivers a range of healthcare services across hospitals in East Kent, including emergency care, elective surgeries, and specialized medical treatments. Their mission is to provide excellent, compassionate care to improve the health and well-being of the community. They aim to ensure that patients receive high-quality, effective treatment and support in a safe and caring environment.