East Kent Hospitals University NHS Foundation Trust delivers a range of healthcare services across hospitals in East Kent, including emergency care, elective surgeries, and specialized medical treatments. Their mission is to provide excellent, compassionate care to improve the health and well-being of the community. They aim to ensure that patients receive high-quality, effective treatment and support in a safe and caring environment.

Science & Healthcare

East Kent Hospitals University NHS Foundation Trust

You will support medical education services, manage training programs, ensure quality control, build relationships, oversee budgets, and report to leadership teams.

You will manage medical education services, coordinate training programs, ensure quality control, foster stakeholder relationships, handle operational activities, and provide performance reports.

People, HR & Administration

Education & Teaching

The MEM(s) will be responsible for day-to-day operations within the Medical Education Department with regard to a designated care group(s), providing guidance, direction and support in relation to both undergraduate and postgraduate education and training in that/those groups. The post is responsible for the medical education management reporting and for the performance and quality and governance of the education we deliver within the designated care group(s). The role would suit a motivated and adaptable individual able to work with our Senior Leadership Team (SLT), our wider Medical Education Team and other Departments across the Trust. As a manager, problem-solver and implementer, post-holder will work to deliver all quality assurance and governance, strategic, financial and operational activities within their own portfolio and across the Department and will ensure streamlined activities based on the priorities of the Director of Medical Education and the Medical Education Strategy. It is essential that the post-holder is a proactive communicator and relationship builder who will work towards achieving the Medical Education’s Department’s goal of collaborative and fruitful integration with our clinical care groups in order to make East Kent the educational provider of choice in our region. * Responsibility for the support of medical education services across the care groups(s); this includes the provision of a comprehensive service, responsible for the planning, delivery and evaluation of professional teaching activities, training programmes, continuing professional development, induction and skills training for medical students and junior doctors * Provide specialist knowledge and guidance on medical education related matters * Ensure and deliver data collection and reporting processes which are necessary for quality control and training service development * Develop strong and effective, collaborative relationships with the other Medical Education Managers. * Develop networks with all stakeholders and partners across the Trust. * Support a broad range of training programmes and complex educational activities, including identification of training opportunities and co-ordination of projects * Work to maximise the sustainability of the department. * Work with clinical leadership teams to ensure effective joint working to deliver against education action plans and care group service delivery plans. * Provide appropriate reports for the care group(s) leadership teams, for the care group boards, business and quality meetings, local faculty groups and performance reviews. * Undertake all operational, financial, budgeting, marketing, procurement and staff management activities necessary Working for your organisation:- We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. For further details / informal visits contact: Name: Susan Kennedy Job title: Associate Director of Education Email address: susan.kennedy18@nhs.net

The MEM(s) will be responsible for day-to-day operations within the Medical Education Department with regard to a designated care group(s), providing guidance, direction and support in relation to both undergraduate and postgraduate education and training in that/those groups. The post is responsible for the medical education management reporting and for the performance and quality and governance of the education we deliver within the designated care group(s).The role would suit a motivated and adaptable individual able to work with our Senior Leadership Team (SLT), our wider Medical Education Team and other Departments across the Trust. As a manager, problem-solver and implementer, post-holder will work to deliver all quality assurance and governance, strategic, financial and operational activities within their own portfolio and across the Department and will ensure streamlined activities based on the priorities of the Director of Medical Education and the Medical Education Strategy. It is essential that the post-holder is a proactive communicator and relationship builder who will work towards achieving the Medical Education’s Department’s goal of collaborative and fruitful integration with our clinical care groups in order to make East Kent the educational provider of choice in our region. * Responsibility for the support of medical education services across the care groups(s); this includes the provision of a comprehensive service, responsible for the planning, delivery and evaluation of professional teaching activities, training programmes, continuing professional development, induction and skills training for medical students and junior doctors * Provide specialist knowledge and guidance on medical education related matters * Ensure and deliver data collection and reporting processes which are necessary for quality control and training service development * Develop strong and effective, collaborative relationships with the other Medical Education Managers. * Develop networks with all stakeholders and partners across the Trust. * Support a broad range of training programmes and complex educational activities, including identification of training opportunities and co-ordination of projects * Work to maximise the sustainability of the department. * Work with clinical leadership teams to ensure effective joint working to deliver against education action plans and care group service delivery plans. * Provide appropriate reports for the care group(s) leadership teams, for the care group boards, business and quality meetings, local faculty groups and performance reviews. * Undertake all operational, financial, budgeting, marketing, procurement and staff management activities necessary      Working for your organisation:- We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.For further details / informal visits contact: Name: Susan Kennedy Job title: Associate Director of Education Email address: susan.kennedy18@nhs.net

Medical Education Manager - East Kent Hospitals University NHS Foundation Trust

The MEM(s) will be responsible for day-to-day operations within the Medical Education Department with regard to a designated care group(s), providing guidance, direction and support in relation to both undergraduate and postgraduate education and training in that/those groups. The post is responsible for the medical education management reporting and for the performance and quality and governance of the education we deliver within the designated care group(s).&lt;br&gt;&lt;br&gt;The role would suit a motivated and adaptable individual able to work with our Senior Leadership Team (SLT), our wider Medical Education Team and other Departments across the Trust. As a manager, problem-solver and implementer, post-holder will work to deliver all quality assurance and governance, strategic, financial and operational activities within their own portfolio and across the Department and will ensure streamlined activities based on the priorities of the Director of Medical Education and the Medical Education Strategy. It is essential that the post-holder is a proactive communicator and relationship builder who will work towards achieving the Medical Education’s Department’s goal of collaborative and fruitful integration with our clinical care groups in order to make East Kent the educational provider of choice in our region.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Responsibility for the support of medical education services across the care groups(s); this includes the provision of a comprehensive service, responsible for the planning, delivery and evaluation of professional teaching activities, training programmes, continuing professional development, induction and skills training for medical students and junior doctors&lt;/li&gt;&lt;li&gt; Provide specialist knowledge and guidance on medical education related matters&lt;/li&gt;&lt;li&gt; Ensure and deliver data collection and reporting processes which are necessary for quality control and training service development&lt;/li&gt;&lt;li&gt; Develop strong and effective, collaborative relationships with the other Medical Education Managers.&lt;/li&gt;&lt;li&gt; Develop networks with all stakeholders and partners across the Trust.&lt;/li&gt;&lt;li&gt; Support a broad range of training programmes and complex educational activities, including identification of training opportunities and co-ordination of projects&lt;/li&gt;&lt;li&gt; Work to maximise the sustainability of the department.&lt;/li&gt;&lt;li&gt; Work with clinical leadership teams to ensure effective joint working to deliver against education action plans and care group service delivery plans.&lt;/li&gt;&lt;li&gt; Provide appropriate reports for the care group(s) leadership teams, for the care group boards, business and quality meetings, local faculty groups and performance reviews.&lt;/li&gt;&lt;li&gt; Undertake all operational, financial, budgeting, marketing, procurement and staff management activities necessary&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Working for your organisation:- We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.&lt;br&gt;&lt;br&gt;Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.&lt;br&gt;&lt;br&gt;Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Susan Kennedy Job title: Associate Director of Education Email address: susan.kennedy18@nhs.net

Medical Education Manager

You need comprehensive admin experience, strong communication skills, and the ability to collaborate in fast-paced environments. Interest in culture change and support for change programs is crucial.

You will provide administrative support for the culture and leadership programme, coordinate the Trust staff council, and collaborate with colleagues and stakeholders.

Healthcare

Canterbury

An exciting opportunity has arisen within the Culture and Leadership Programme (CLP) team to provide administrative support to the Trust's most significant culture and leadership change programme. This role is excellent for a person interested in culture change, wanting to grow their career, and thrive in fast-paced environments while still maintaining quality. We seek a motivated Administrator to work as part of our team, to provide comprehensive administration while collaborating with colleagues, service users, and internal and external stakeholders. This post is unique since it will be split across two key projects; day-to-day administrative support to the culture and leadership programme (CLP) and administrative and coordination support for the soon to be developed Trust staff council. We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. For further details / informal visits contact: Name: Samantha Uwadiae Job title: Culture and Leadership Lead Email address: s.uwadiae@nhs.net

An exciting opportunity has arisen within the Culture and Leadership Programme (CLP) team to provide administrative support to the Trust's most significant culture and leadership change programme. This role is excellent for a person interested in culture change, wanting to grow their career, and thrive in fast-paced environments while still maintaining quality.We seek a motivated Administrator to work as part of our team, to provide comprehensive administration while collaborating with colleagues, service users, and internal and external stakeholders. This post is unique since it will be split across two key projects; day-to-day administrative support to the culture and leadership programme (CLP) and administrative and coordination support for the soon to be developed Trust staff council.We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.For further details / informal visits contact: Name: Samantha Uwadiae Job title: Culture and Leadership Lead Email address: s.uwadiae@nhs.net

Culture and Staff Voice Administrator - East Kent Hospitals University NHS Foundation Trust

An exciting opportunity has arisen within the Culture and Leadership Programme (CLP) team to provide administrative support to the Trust's most significant culture and leadership change programme. This role is excellent for a person interested in culture change, wanting to grow their career, and thrive in fast-paced environments while still maintaining quality.&lt;br&gt;&lt;br&gt;We seek a motivated Administrator to work as part of our team, to provide comprehensive administration while collaborating with colleagues, service users, and internal and external stakeholders. This post is unique since it will be split across two key projects; day-to-day administrative support to the culture and leadership programme (CLP) and administrative and coordination support for the soon to be developed Trust staff council.&lt;br&gt;&lt;br&gt;We are one of the largest hospital trusts in England, with five&lt;br&gt;&lt;br&gt;hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.&lt;br&gt;&lt;br&gt;Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.&lt;br&gt;&lt;br&gt;Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Samantha Uwadiae Job title: Culture and Leadership Lead Email address: s.uwadiae@nhs.net

Culture and Staff Voice Administrator

You need good keyboard skills, laboratory experience or science aptitude, GCSE education, attention to detail, customer service skills, and flexibility for a 7-day working pattern.

You will assist in sample reception, check and enter data, prepare reagents, manage stock, interact with patients, and handle phone queries.

Science

We are looking for applicants to work as an Assistant Healthcare Scientist within the Pathology Sample Reception / Office at William Harvey Hospital. We have 4 full-time positions available. Part-time working may be available. We currently hold UKAS Accreditation, an HTA Licence and are an IBMS training laboratory. Before applying, we encourage you to review the Trust’s vision, mission and values, which can be found in our candidate information pack. The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. This is an exciting opportunity to join the Pathology Blood Sciences team at the Trust and to help shape future strategy and services for our local population. The post holder will work within the Sample Reception / Office areas of Pathology and occasionally have to assist Biomedical Scientists in pre analytical duties such as the centrifugation of samples. The post includes receiving and checking of samples, data entry, reagent preparation, general maintenance and stock control. The post holder regularly interacts with patients and other service users, also dealing with phone queries. The post holder will possess good keyboard skills with a high level of accuracy and must be a good team player with a flexible approach to working. The ideal candidate would have some laboratory experience or an aptitude for science. They should be a highly motivated and an enthusiastic individual educated to at least GCSE level or equivalent. A keen eye for detail is required. Exceptional customer service is required in this role. The successful applicant will be required to participate in the ‘7-day working’ pattern including weekends, nights and Bank Holidays. We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. For further details / informal visits contact: Name: Stephen Besford Job title: Pathology Operations Manager Email address: stephen.besford2@nhs.net Telephone number: 07812 507018

We are looking for applicants to work as an Assistant Healthcare Scientist within the Pathology Sample Reception / Office at William Harvey Hospital. We have 4 full-time positions available. Part-time working may be available. We currently hold UKAS Accreditation, an HTA Licence and are an IBMS training laboratory.Before applying, we encourage you to review the Trust’s vision, mission and values, which can be found in our candidate information pack. The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.This is an exciting opportunity to join the Pathology Blood Sciences team at the Trust and to help shape future strategy and services for our local population.The post holder will work within the Sample Reception / Office areas of Pathology and occasionally have to assist Biomedical Scientists in pre analytical duties such as the centrifugation of samples. The post includes receiving and checking of samples, data entry, reagent preparation, general maintenance and stock control. The post holder regularly interacts with patients and other service users, also dealing with phone queries.The post holder will possess good keyboard skills with a high level of accuracy and must be a good team player with a flexible approach to working. The ideal candidate would have some laboratory experience or an aptitude for science. They should be a highly motivated and an enthusiastic individual educated to at least GCSE level or equivalent. A keen eye for detail is required. Exceptional customer service is required in this role.The successful applicant will be required to participate in the ‘7-day working’ pattern including weekends, nights and Bank Holidays.We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.For further details / informal visits contact: Name: Stephen Besford Job title: Pathology Operations Manager Email address: stephen.besford2@nhs.net Telephone number: 07812 507018

Assistant Healthcare Scientist - East Kent Hospitals University NHS Foundation Trust

We are looking for applicants to work as an Assistant Healthcare Scientist within the Pathology Sample Reception / Office at William Harvey Hospital. We have 4 full-time positions available. Part-time working may be available. We currently hold UKAS Accreditation, an HTA Licence and are an IBMS training laboratory.&lt;br&gt;&lt;br&gt;Before applying, we encourage you to review the Trust’s vision, mission and values&lt;strong&gt;, &lt;/strong&gt;which can be found in our candidate information pack. The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.&lt;br&gt;&lt;br&gt;This is an exciting opportunity to join the Pathology Blood Sciences team at the Trust and to help shape future strategy and services for our local population.&lt;br&gt;&lt;br&gt;The post holder will work within the Sample Reception / Office areas of Pathology and occasionally have to assist Biomedical Scientists in pre analytical duties such as the centrifugation of samples. The post includes receiving and checking of samples, data entry, reagent preparation, general maintenance and stock control. The post holder regularly interacts with patients and other service users, also dealing with phone queries.&lt;br&gt;&lt;br&gt;The post holder will possess good keyboard skills with a high level of accuracy and must be a good team player with a flexible approach to working. The ideal candidate would have some laboratory experience or an aptitude for science. They should be a highly motivated and an enthusiastic individual educated to at least GCSE level or equivalent. A keen eye for detail is required. Exceptional customer service is required in this role.&lt;br&gt;&lt;br&gt;The successful applicant will be required to participate in the ‘7-day working’ pattern including weekends, nights and Bank Holidays.&lt;br&gt;&lt;br&gt;We are one of the largest hospital trusts in England, with five&lt;br&gt;&lt;br&gt;hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.&lt;br&gt;&lt;br&gt;Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.&lt;br&gt;&lt;br&gt;Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Stephen Besford Job title: Pathology Operations Manager Email address: stephen.besford2@nhs.net Telephone number: 07812 507018

Assistant Healthcare Scientist

You must be organized, calm under pressure, and have experience in complaints or midwifery. Excellent writing and communication skills are essential, along with the ability to build relationships and learn from feedback.

You will manage complaints, resolve concerns empathetically, maintain accurate records, build rapport with complainants, and collaborate with care groups for timely responses and shared learning.

We are looking for a full time Patient Experience and Complaints Manager with the Women's Health Care Group (37.5 hours per week) We need someone who is enthusiastic, motivated, and who is able to organise and co-ordinate a wide range of tasks within tight timescales, to work under pressure, show initiative and play an important role in the management and resolution of complaints. This post will help with the management of a complaints portfolio; with the opportunity to identify concerns and to enable them to be effectively addressed in a caring and efficient way. Importantly this helps our Trust to identify what we can change to make our services better for our patients. You will work closely with your colleagues in the PALS team and colleagues around the Trust. You need to be able to speak professionally, calmly and kindly with complainants and where possible help get an early resolution. You will also need excellent letter writing skills to write clear, honest and empathetic complaint responses. You must like working with people and want to make a difference to our patients, their carers/friends/families and your colleagues, as well as making a positive contribution to our team and service. If you are a hardworking, committed, confident individual with all of the above skills, with some experience of working in any complaints environment, or you are a registered midwife looking to work within the governance team we would like to hear from you. The post holder will comply with all statutory and regulatory guidelines and ensure a high level administration to meet targets, in line with the Trust’s Complaints and PALS policies. The post holder will maintain robust, transparent and secure administrative systems to ensure information is kept efficiently and effectively and which complies with corporate and information governance. As part of the complaint management the post holder will ensure all the details of a complaint have been thoroughly understood and logged (which will have taken place during the triage process) and the client’s intentions and preferences are noted. You will need to build a rapport with the complainant and keep them updated throughout the complaints process. You will build relationships with the care groups to enable you to challenge and support the care groups to meet the timescales agreed with the complainant. With your care group colleagues you will write clear and comprehensive responses, working towards our goal of getting it right first time. An important part of this role will also establish any learning and actions from complaints, which can also be shared with the wider Trust. We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. For further details / informal visits contact: Name: Samantha Bone Job title: Maternity Matron for Clinical Governance Email address: samantha.bone@nhs.net Telephone number: 07742433522 For more information about the role please email samantha.bone@nhs.net

We are looking for a full time Patient Experience and Complaints Manager with the Women's Health Care Group (37.5 hours per week)We need someone who is enthusiastic, motivated, and who is able to organise and co-ordinate a wide range of tasks within tight timescales, to work under pressure, show initiative and play an important role in the management and resolution of complaints.This post will help with the management of a complaints portfolio; with the opportunity to identify concerns and to enable them to be effectively addressed in a caring and efficient way. Importantly this helps our Trust to identify what we can change to make our services better for our patients. You will work closely with your colleagues in the PALS team and colleagues around the Trust.You need to be able to speak professionally, calmly and kindly with complainants and where possible help get an early resolution. You will also need excellent letter writing skills to write clear, honest and empathetic complaint responses.You must like working with people and want to make a difference to our patients, their carers/friends/families and your colleagues, as well as making a positive contribution to our team and service. If you are a hardworking, committed, confident individual with all of the above skills, with some experience of working in any complaints environment, or you are a registered midwife looking to work within the governance team we would like to hear from you.The post holder will comply with all statutory and regulatory guidelines and ensure a high level administration to meet targets, in line with the Trust’s Complaints and PALS policies. The post holder will maintain robust, transparent and secure administrative systems to ensure information is kept efficiently and effectively and which complies with corporate and information governance.As part of the complaint management the post holder will ensure all the details of a complaint have been thoroughly understood and logged (which will have taken place during the triage process) and the client’s intentions and preferences are noted. You will need to build a rapport with the complainant and keep them updated throughout the complaints process. You will build relationships with the care groups to enable you to challenge and support the care groups to meet the timescales agreed with the complainant. With your care group colleagues you will write clear and comprehensive responses, working towards our goal of getting it right first time. An important part of this role will also establish any learning and actions from complaints, which can also be shared with the wider Trust.We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.For further details / informal visits contact: Name: Samantha Bone Job title: Maternity Matron for Clinical Governance Email address: samantha.bone@nhs.net Telephone number: 07742433522For more information about the role please email samantha.bone@nhs.net

Patient Experience and Complaints Manager for Women's Health - East Kent Hospitals University NHS Foundation Trust

We are looking for a full time Patient Experience and Complaints Manager with the Women's Health Care Group (37.5 hours per week)&lt;br&gt;&lt;br&gt;We need someone who is enthusiastic, motivated, and who is able to organise and co-ordinate a wide range of tasks within tight timescales, to work under pressure, show initiative and play an important role in the management and resolution of complaints.&lt;br&gt;&lt;br&gt;This post will help with the management of a complaints portfolio; with the opportunity to identify concerns and to enable them to be effectively addressed in a caring and efficient way. Importantly this helps our Trust to identify what we can change to make our services better for our patients. You will work closely with your colleagues in the PALS team and colleagues around the Trust.&lt;br&gt;&lt;br&gt;You need to be able to speak professionally, calmly and kindly with complainants and where possible help get an early resolution. You will also need excellent letter writing skills to write clear, honest and empathetic complaint responses.&lt;br&gt;&lt;br&gt;You must like working with people and want to make a difference to our patients, their carers/friends/families and your colleagues, as well as making a positive contribution to our team and service. If you are a hardworking, committed, confident individual with all of the above skills, with some experience of working in any complaints environment, or you are a registered midwife looking to work within the governance team we would like to hear from you.&lt;br&gt;&lt;br&gt;The post holder will comply with all statutory and regulatory guidelines and ensure a high level administration to meet targets, in line with the Trust’s Complaints and PALS policies. The post holder will maintain robust, transparent and secure administrative systems to ensure information is kept efficiently and effectively and which complies with corporate and information governance.&lt;br&gt;&lt;br&gt;As part of the complaint management the post holder will ensure all the details of a complaint have been thoroughly understood and logged (which will have taken place during the triage process) and the client’s intentions and preferences are noted. You will need to build a rapport with the complainant and keep them updated throughout the complaints process. You will build relationships with the care groups to enable you to challenge and support the care groups to meet the timescales agreed with the complainant. With your care group colleagues you will write clear and comprehensive responses, working towards our goal of getting it right first time. An important part of this role will also establish any learning and actions from complaints, which can also be shared with the wider Trust.&lt;br&gt;&lt;br&gt;We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.&lt;br&gt;&lt;br&gt;Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.&lt;br&gt;&lt;br&gt;Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Samantha Bone Job title: Maternity Matron for Clinical Governance Email address: samantha.bone@nhs.net Telephone number: 07742433522&lt;br&gt;&lt;br&gt;For more information about the role please email samantha.bone@nhs.net

Patient Experience and Complaints Manager for Women's Health

You need to be dedicated, flexible, and organized, with experience in patient booking, administration, and effective system maintenance, along with compassion and availability for shifts.

You will manage patient bookings, perform reception and admin tasks, support team services, organize workflow, and maintain effective paper and electronic systems.

The Breast Screening Department are looking for a dedicated, enthusiastic, dynamic and competent individual to join their innovative, forward thinking, passionate team who strive to ensure patient care is at the forefront of our service. The post-holder will be part of the trust wide Radiology team and will manage the day to day responsibilities for booking patients from the waiting list and maximising capacity utilisation as well as undertaking reception and other administration duties within the Kent and Canterbury Breast Screening Unit . The post holder will be expected to provide a flexible resource to support teams in the provision of services. This includes organisation of own and other team members work. Duties may include contact with front line service users, members of the public and other external stakeholders. This post will include organisation and maintenance of effective systems (paper based and electronic). You may be required to participate in a shift system which will incorporate working hours of 8 am – 8 pm and weekends across sites. We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. For further details / informal visits contact: Name: Joanna Bohonos Job title: Office Manager, Kent Breast Screening Email address: joanna.bohonos@nhs.net Telephone number: 01227 766877 Contact telephone number: 01227 766877 ext 722-5594

The Breast Screening Department are looking for a dedicated, enthusiastic, dynamic and competent individual to join their innovative, forward thinking, passionate team who strive to ensure patient care is at the forefront of our service.The post-holder will be part of the trust wide Radiology team and will manage the day to day responsibilities for booking patients from the waiting list and maximising capacity utilisation as well as undertaking reception and other administration duties within the Kent and Canterbury Breast Screening Unit .The post holder will be expected to provide a flexible resource to support teams in the provision of services. This includes organisation of own and other team members work. Duties may include contact with front line service users, members of the public and other external stakeholders. This post will include organisation and maintenance of effective systems (paper based and electronic).You may be required to participate in a shift system which will incorporate working hours of 8 am – 8 pm and weekends across sites.We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.For further details / informal visits contact: Name: Joanna Bohonos Job title: Office Manager, Kent Breast Screening Email address: joanna.bohonos@nhs.net Telephone number: 01227 766877Contact telephone number: 01227 766877 ext 722-5594

Higher Clerical Officer - East Kent Hospitals University NHS Foundation Trust

The Breast Screening Department are looking for a dedicated, enthusiastic, dynamic and competent individual to join their innovative, forward thinking, passionate team who strive to ensure patient care is at the forefront of our service.&lt;br&gt;&lt;br&gt;The post-holder will be part of the trust wide Radiology team and will manage the day to day responsibilities for booking patients from the waiting list and maximising capacity utilisation as well as undertaking reception and other administration duties within the Kent and Canterbury Breast Screening Unit .&lt;br&gt;&lt;br&gt;The post holder will be expected to provide a flexible resource to support teams in the provision of services. This includes organisation of own and other team members work. Duties may include contact with front line service users, members of the public and other external stakeholders. This post will include organisation and maintenance of effective systems (paper based and electronic).&lt;br&gt;&lt;br&gt;You may be required to participate in a shift system which will incorporate working hours of 8 am – 8 pm and weekends across sites.&lt;br&gt;&lt;br&gt;We are one of the largest hospital trusts in England, with five&lt;br&gt;&lt;br&gt;hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.&lt;br&gt;&lt;br&gt;Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.&lt;br&gt;&lt;br&gt;Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Joanna Bohonos Job title: Office Manager, Kent Breast Screening Email address: joanna.bohonos@nhs.net Telephone number: 01227 766877&lt;br&gt;&lt;br&gt;Contact telephone number: 01227 766877 ext 722-5594

East Kent Hospitals University NHS Foundation Trust

navigation.mission

sidebar.links