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Merchandising Operations Program Manager

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Chewy

3mo ago

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
    Product
  • Plantation

AI generated summary

  • You need a bachelor's degree, 4+ years in program management, strong communication skills, Excel proficiency, and experience with product sampling, JIRA, SQL, and Tableau in e-commerce settings.
  • You will manage product sampling requests, improve operations, analyze KPIs, coordinate with vendors, handle order fulfillment, and communicate with stakeholders on program updates and risks.

Requirements

  • Bachelor’s degree in business management or related field
  • 4+ years of experience in program or project management
  • Excellent written and verbal communication skills
  • Ability to dive into the program details as well as think strategically about program direction
  • Intermediate Excel proficiency
  • Desire to learn, grow, and be part of an exciting program in a unique team
  • Previous experience with product sampling for reviews program operations
  • Previous experience using Smartsheet or similar software
  • Previous experience using JIRA software to manage projects or program operations
  • Previous experience with SQL to extract data and build reports
  • Previous experience building Tableau dashboards
  • E-commerce or customer facing experience

Responsibilities

  • Manage product sampling campaign requests, including gathering additional information or requirements where needed and prioritizing new requests
  • Own continuous operations improvement initiatives and support overarching Product Reviews Programs Roadmap
  • Own program KPIs and performance reporting, including data analysis, report building, and insight generation to share on a weekly and monthly basis
  • Coordinate with third-party vendor to manage Chewy’s Pawsibilities Community
  • Manage product order processing and fulfillment activities
  • Serve as primary point of contact for program stakeholders and the reviews and ratings platform vendor campaign management team
  • Facilitate vendor participation through Category Managers, including contract amendments
  • Identify technical or operational issues and work directly with partner teams or program vendors to resolve
  • Conduct training and information sessions to share the program procedures and updates
  • Generate and maintain program operational documentation, policies, and data tracking
  • Communicate status risks, changes to roadmap, and program milestones to stakeholders and senior leadership
  • Partner with leaders to author and present program business reports and annual planning documents

FAQs

What is the location for this position?

This position is based in Bellevue, WA, Boston, MA, or Plantation, FL.

What is the main responsibility of the Merchandising Operations Program Manager?

The main responsibility is to manage product sampling campaigns for the reviews program, which is essential for successful new product launches on Chewy.com.

What qualifications are required for this role?

A Bachelor’s degree in business management or a related field, along with 4+ years of experience in program or project management.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include experience with product sampling for reviews programs, using Smartsheet, JIRA, SQL, and Tableau, as well as e-commerce or customer-facing experience.

What skills are essential for this role?

Essential skills include excellent written and verbal communication, strong problem-solving abilities, intermediate proficiency in Excel, and the capacity to think strategically about program direction.

Will I be working with external vendors in this role?

Yes, this role involves coordination with third-party vendors to manage Chewy’s Pawsibilities Community and facilitate vendor participation through Category Managers.

How will performance be measured in this position?

Performance will be measured through program KPIs, performance reporting, data analysis, and weekly and monthly insight generation.

What tools or software should I be familiar with for this position?

Familiarity with Smartsheet, JIRA, SQL, and Tableau is beneficial for this position.

Is there an opportunity for training in this role?

Yes, the role includes conducting training and information sessions to share program procedures and updates.

How will I communicate program updates to stakeholders?

You will communicate status risks, changes to the roadmap, and program milestones to stakeholders and senior leadership.

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Chewy

Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Retail & Consumer Goods
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.

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