FAQs
What is the location for this position?
This position is based in Bellevue, WA, Boston, MA, or Plantation, FL.
What is the main responsibility of the Merchandising Operations Program Manager?
The main responsibility is to manage product sampling campaigns for the reviews program, which is essential for successful new product launches on Chewy.com.
What qualifications are required for this role?
A Bachelor’s degree in business management or a related field, along with 4+ years of experience in program or project management.
Are there any preferred qualifications for this position?
Yes, preferred qualifications include experience with product sampling for reviews programs, using Smartsheet, JIRA, SQL, and Tableau, as well as e-commerce or customer-facing experience.
What skills are essential for this role?
Essential skills include excellent written and verbal communication, strong problem-solving abilities, intermediate proficiency in Excel, and the capacity to think strategically about program direction.
Will I be working with external vendors in this role?
Yes, this role involves coordination with third-party vendors to manage Chewy’s Pawsibilities Community and facilitate vendor participation through Category Managers.
How will performance be measured in this position?
Performance will be measured through program KPIs, performance reporting, data analysis, and weekly and monthly insight generation.
What tools or software should I be familiar with for this position?
Familiarity with Smartsheet, JIRA, SQL, and Tableau is beneficial for this position.
Is there an opportunity for training in this role?
Yes, the role includes conducting training and information sessions to share program procedures and updates.
How will I communicate program updates to stakeholders?
You will communicate status risks, changes to the roadmap, and program milestones to stakeholders and senior leadership.