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Merchant Sales Officer - Global Payments Solutions (New York)

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Bank of America

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Banking & Finance
  • New York

AI generated summary

  • You need 2+ years of sales experience, expertise in digital payments, strong client relationship skills, and experience in consultative sales to C-level in key industries. A bachelor’s is preferred.
  • You will architect solutions for clients, drive sales, provide consultative services, manage client relationships, conduct needs assessments, and collaborate with internal teams while traveling for meetings.

Requirements

  • 2+ years of direct sales experience or equivalent.
  • Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury Experience.
  • Proven experience cultivating and strengthening client and business partner relationships.
  • Demonstrated experience working with clients on working capital solutions.
  • Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals.
  • Demonstrated effective communication skills, including written, oral and presentation skills.
  • Effective planning, prioritization, and time management skills.
  • Ability to quickly learn various product solutions.
  • Strong analytical and organizational skills.
  • 2+ years of years of Core Acquiring (Credit/Debit) industry experience.
  • 2+ years of sales/portfolio management experience, including C-level sales.
  • Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients.
  • Experience within one of the five key industries across BB, GCB and GCBK: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, and General Industries.
  • Bachelors or equivalent preferred.

Responsibilities

  • The Merchant Specialist Officer (MSO) is the primary solutions architect working in partnership with the GTS and LOB sales teams and clients across BB, GCB and GCBK.
  • The remit could include general support regionally or a specific industry sector focus such as: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, and General Industries.
  • Industry specialists will have a deep understanding of segment verticals – including growth, opportunities and challenges; know industry specific tools like Yardi, Real Page, Tempus, InstaMed, Oracle, NCR, etc.; and are well versed in points of integrations to specific industry centric peripherals, workflow tools, ISVs.
  • Regional/LOB aligned associates will need to have a deep and wide understanding of the client segment, Payment ecosystem, merchant processing and how to match our solutions against the needs of our clients.
  • The MS's primary objective is to drive sales within their respective portfolios by serving as the technical consultant to both internal sales teams and their clients.
  • Through the client engagement process, the MS will provide consultative services to highly complex processing configurations that result in architected solution which afford clients the ability to process payments in the most optimal and efficient way possible.
  • The MS bridges knowledge gaps within platform configurations, associated product, feature, functionality, application, and usability while providing critical feedback to the product owners within the commerce organization.
  • The Merchant Sales Officer (MSO) manages a portfolio of clients and prospects, providing Merchant advisory and positioning and selling solutions that address their Merchant processing needs.
  • The MSO proactively identifies opportunities to grow net new business to the firm, provides high level advisory to deepen relationships with existing clients by working closely with Business Banking, Global Transaction Services, and the broader Merchant organization.
  • This individual can provide a high level of advisory to clients and translate these opportunities into incremental business for the firm.
  • Candidates should possess a deep understanding of the client’s commerce ecosystem and the ability to consult them on ways to integrate and leverage our suite of solutions effectively.
  • They will work across a matrixed coverage organization to deliver responsible growth and serve as the merchant point of contact for our bankers, Treasury Sales Officers and leaders on merchant business development, advice, and overall portfolio management activities.
  • This is an in-office role that requires travel to in-person meetings with clients, internal partners, and senior leaders within the firm.
  • The role also includes all sales administration functions, including developing and maintaining a strong pipeline, pre-call planning, client needs assessments, preparation and presentation of product proposals, price/cost analysis, submission of implementation documentation, ongoing client relationship management and contract renewals.
  • Associates should be available to meet with clients, prospects, and teams in person to represent the firm.

FAQs

What is the primary role of a Merchant Sales Officer at Bank of America?

The primary role of a Merchant Sales Officer (MSO) is to manage a portfolio of clients and prospects, providing merchant advisory services and selling solutions that address their merchant processing needs while driving sales within their respective portfolios.

Is this position full-time or part-time?

This position is a full-time role, with expectations of working 40 hours per week.

What type of clients will the Merchant Sales Officer be working with?

The Merchant Sales Officer will work with business banking clients across various segments, including healthcare, consumer and retail, commercial real estate, media and telecom, and general industries.

Does this role require travel?

Yes, this role requires travel to in-person meetings with clients, internal partners, and senior leaders within the firm.

What are the required skills for this position?

Required skills include 2+ years of direct sales experience, expert knowledge of digital payments and receivables, proven experience cultivating client relationships, effective communication skills, and strong analytical and organizational skills.

Are candidates with a specific educational background preferred for this role?

Yes, a Bachelor's degree or equivalent experience is preferred for this role.

What kind of industry experience is desirable for this position?

Desirable candidates should have 2+ years of core acquiring industry experience and consultative sales experience with business banking and large corporate clients, preferably within one of the five key industries related to the role.

What type of benefits does Bank of America offer to its employees?

Bank of America offers competitive benefits to support the physical, emotional, and financial well-being of its employees and their families.

Is training provided for new employees in this role?

Yes, Bank of America invests heavily in its teammates, which includes providing training and opportunities for learning and growth.

How does the Merchant Sales Officer contribute to the company's responsible growth strategy?

The Merchant Sales Officer contributes to responsible growth by delivering high-value solutions that meet clients' needs, deepening relationships with existing clients, and proactively identifying opportunities for new business.

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Bank of America

Helping to make financial lives better through the power of every connection.

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Mission & Purpose

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.

Culture & Values

  • Deliver together

    We believe in the importance of treating each client and teammate as an individual and treating every moment as one that matters. We strive to go the distance to deliver, with discipline and passion. We believe in connecting person-to-person, with empathy and understanding. We believe everything we do for our clients, teammates and the communities we serve is built on a solid business foundation that delivers for shareholders.

  • Act responsibly

    We believe that integrity and the disciplined management of risk form the foundation of our business. We are aware that our decisions and actions affect people’s lives every day. We believe in making decisions that are clear, fair and grounded in the principles of shared success, responsible citizenship and community building.

  • Realize the power of our people

    We strive to help all of our employees reach their full potential. We believe that diverse backgrounds and experiences make us stronger. We respect every individual and value our differences - in thought, style, sexual orientation, gender, gender identity and expression, race, ethnicity, culture, age, ability and experience.

  • Trust the team

    We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe that when we work together, we best meet the full needs of our clients, and deliver value to our shareholders.