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Mobile Associate - Retail Sales

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T-Mobile

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Boston

AI generated summary

  • You need a HS diploma or GED, 6 months of sales/customer service experience, a passion for customer advocacy, competitive drive, and the ability to balance customer needs with performance goals.
  • You will assist customers in-store and online, demonstrate technology, provide personalized solutions, use digital tools, collaborate with team members, and support a positive customer experience.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. Required
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  • Approaching service and sales needs with composure, integrity and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
  • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Support team initiatives and create an inclusive environment

FAQs

What is the base pay for the Mobile Associate position?

The hourly base pay for the Mobile Associate position is $20.00.

Is prior sales experience required for this role?

Yes, 6 months of customer service and/or sales experience is required, preferably in a retail environment.

What benefits do employees receive at T-Mobile?

T-Mobile offers a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, 401(k), employee stock grants, education assistance, childcare subsidies, and discounts on mobile service and home internet, among others.

What opportunities are there for career growth in this position?

Mobile Associates have the opportunity to promote to the Mobile Expert role within the first 90 days and continue to grow their careers within the company, benefiting from T-Mobile’s culture of professional development.

Is training provided for new hires?

Yes, new Mobile Associates receive on-the-job training within the first 90 days, which includes learning about T-Mobile's products and services, as well as sales techniques.

Are there any age requirements for this position?

Yes, candidates must be at least 18 years of age to qualify for the Mobile Associate position.

Do employees receive an annual stock grant?

Yes, all employees at T-Mobile are eligible for an annual stock grant as part of their Total Rewards package.

Can employees participate in a stock purchase plan?

Yes, T-Mobile offers an employee stock purchase plan as part of their benefits for employees.

Is experience in a fast-paced sales environment necessary?

Yes, a competitive drive and proven ability to succeed in a fast-paced sales environment is required for this role.

Are there any legal work authorization requirements for this job?

Yes, candidates must be legally authorized to work in the United States to be considered for the position.

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T-Mobile

Be Unstoppable With Us!

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.