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Mobile Associate - Retail Sales

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T-Mobile

16d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Brownsville

AI generated summary

  • You must have a high school diploma, 6 months of customer service/sales experience, be at least 18, passionate about customer advocacy, and excel in a fast-paced retail environment.
  • You will serve customers by providing hands-on tech demos, using digital tools, building relationships, resolving issues, and supporting team initiatives to enhance the customer experience.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. Required
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices. Approaching service and sales needs with composure, integrity and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. Successfully identify and handoff small business leads. Support team initiatives and create an inclusive environment.

FAQs

What is the base pay for the Mobile Associate - Retail Sales position?

The hourly base pay for the Mobile Associate - Retail Sales position is $17.50.

Are there opportunities for career advancement in this role?

Yes, Mobile Associates have the opportunity to promote to the Mobile Expert role within their first 90 days of training.

Is prior retail experience required for this position?

Yes, at least 6 months of customer service and/or sales experience, preferably in a retail environment, is required.

What training will I receive as a new Mobile Associate?

New Mobile Associates will undergo on-the-job training within their first 90 days and will complete training on T-Mobile's in-store experience, skills and processes, and knowledge of systems and reference resources.

Are benefits available to both full-time and part-time employees?

Yes, both full-time and part-time employees have access to the same benefits when eligible.

What types of incentives are available for Mobile Associates?

Mobile Associates can earn incentive pay while completing training milestones and are eligible for an annualized incentive target of $18,000/year after promoting to the Mobile Expert role, with actual incentives varying based on performance and full-time status.

Do Mobile Associates receive any stock options?

Yes, every employee at T-Mobile is eligible for an Annual Stock Grant.

What is the work environment like for Mobile Associates?

Mobile Associates work as part of a Retail Team of Experts in a fast-paced environment, where they engage with customers and build connections around T-Mobile's products and services.

Is there a minimum age requirement to apply for this position?

Yes, applicants must be at least 18 years of age.

What kind of training is provided after hiring?

New associates will complete comprehensive training focused on customer service, sales processes, and product knowledge, helping them to effectively serve and connect with customers.

Is T-Mobile an Equal Opportunity Employer?

Yes, T-Mobile USA, Inc. is an Equal Opportunity Employer, and discrimination based on protected characteristics will not be tolerated.

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T-Mobile

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Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.