You must provide excellent customer service, communicate effectively, comply with regulations, be flexible, and learn the mortgage process while working efficiently and accurately in a team environment.

You will provide excellent customer service, communicate effectively, ensure compliance, process mortgages efficiently, and align with the bank's core values and policies.

United Kingdom

Bristol

Health Insurance

Pension Plan

Work From Home

Sick Pay

Large

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs.

A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.

Finance

Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

<div>
 <div>
  <h3 class="jobSectionHeader"><b>What is the opportunity</b></h3> 
  <p> An opportunity to develop customer service &amp; administration. You will form part of an energetic and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland.</p> 
  <h3 class="jobSectionHeader"><b> In this role you will:</b></h3> 
  <ul>
   <li>Provide an excellent level of Customer Service</li> 
   <li>Be able to communicate with Customers in writing and verbally</li> 
   <li>Adhere to all legal, regulatory, compliance and audit requirements at all times</li> 
   <li>Develop a sound knowledge of the Mortgage process</li> 
   <li>Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures.</li> 
   <li>Adhere to the Banks core values to enable success, team work</li> 
  </ul>
  <h3 class="jobSectionHeader"><b>What will make you stand out?</b></h3> 
  <p> Passion for customer service</p> 
  <p> The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes.</p> 
  <p> Highly developed communication skills which will include excellent verbal and written communication skill.</p> 
  <h3 class="jobSectionHeader"><b> Essential Qualifications</b></h3> 
  <p> There are no minimum educational requirements for this role.</p> 
  <h3 class="jobSectionHeader"><b> More about the team</b></h3> 
  <p> The Home Buying &amp; Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements.</p> 
  <p> The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, increasing competition, stretching service targets and rapid change.</p> 
  <h3 class="jobSectionHeader"><b> Why work with us</b></h3> 
  <p> The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.</p> 
  <p> Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!</p> 
  <p></p> 
 </div>
 <p><b>Key Competencies</b> </p>
 <ul>
  <li>Customer Focused - Self</li> 
  <li>One Group, one team - Self</li> 
  <li>Agile - Self</li> 
  <li>Accountable - Self</li> 
  <li>Champion Transformation - Self</li> 
 </ul> 
 <p></p>
 <p><b>Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.</b></p> 
 <p><b> We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please </b><b>complete this form</b><b> and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.</b></p>
</div>


 
  What is the opportunity 
   An opportunity to develop customer service & administration. You will form part of an energetic and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland. 
   In this role you will: 
  
   Provide an excellent level of Customer Service 
   Be able to communicate with Customers in writing and verbally 
   Adhere to all legal, regulatory, compliance and audit requirements at all times 
   Develop a sound knowledge of the Mortgage process 
   Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures. 
   Adhere to the Banks core values to enable success, team work 
  
  What will make you stand out? 
   Passion for customer service 
   The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes. 
   Highly developed communication skills which will include excellent verbal and written communication skill. 
   Essential Qualifications 
   There are no minimum educational requirements for this role. 
   More about the team 
   The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements. 
   The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, increasing competition, stretching service targets and rapid change. 
   Why work with us 
   The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. 
   Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! 
   
 
 Key Competencies 
 
  Customer Focused - Self 
  One Group, one team - Self 
  Agile - Self 
  Accountable - Self 
  Champion Transformation - Self 
  
 
 Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. 
  We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.


Mortgage Administrator

Requirements

Responsibilities

FAQs

What is the main responsibility of a Mortgage Administrator?

Is there a minimum educational requirement for this role?

What skills will help me stand out as a candidate?

What kind of working environment can I expect?

Are there opportunities for career progression in this role?

What benefits do we offer to employees?

Can candidates from diverse backgrounds apply for this position?

Will the bank provide accommodations during the recruitment process?

Bank of Ireland

Mission & Purpose