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Multi Language - Spanish Sales Agent, DC, (Orlando, FL) - FT Bench

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Orlando

AI generated summary

  • You must be bilingual (English/Spanish), have 1 year of sales experience, strong communication skills, problem-solving abilities, and computer proficiency. Flexibility in schedule is essential.
  • You will provide information about Walt Disney World, assist with bookings, process payments, modify reservations, recommend experiences, and support guests in the Latin America market.

Requirements

  • Bilingual in both English and Spanish verbal and written communication skills, as well as telephone etiquette skills
  • One (1) year of Sales and Services experience in a high-volume environment
  • Strong interpersonal, listening, and oral communication skills
  • Eagerness to learn new policies, procedures, product lines and new software applications
  • Ability to be flexible and react to new situations and information quickly while partnering with other departments
  • Problem solving and decision making skills
  • Strong organizational and time management skills
  • Knowledge of Walt Disney World products and services
  • Computer proficiency within a Microsoft Windows environment while navigating between multiple and concurrent computer applications, as well as familiarity with mobile applications
  • Complete all required Company trainings and compliance courses as assigned
  • Flexible with work schedule, including overtime, weekends and holidays

Responsibilities

  • In this position, the agents meet or exceed Disney’s quality and guest service standards, by providing comprehensive information about The Walt Disney World Resort using numerous software applications during the process. They will support our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.

FAQs

What are the key responsibilities of the Multi Language Sales Agent position?

The key responsibilities include providing comprehensive information about The Walt Disney World Resort, supporting the Latin America Consumer Direct channel, assisting Guests with resort bookings, handling payments, making reservation modifications, and recommending additional vacation experiences.

What are the required qualifications for this position?

Required qualifications include being bilingual in English and Spanish, having one year of sales and service experience in a high-volume environment, strong interpersonal and communication skills, computer proficiency, and the ability to complete required company trainings.

What are the preferred qualifications for this position?

Preferred qualifications include knowledge of Walt Disney World products and services, sales or service experience in a call center environment, familiarity with international vacation planning practices, and the ability to learn multiple computer systems.

What is the starting pay rate for this position?

The starting pay rate for this position is $18.25 per hour, with the potential for higher pay based on experience and the ability to earn performance incentives ranging from $2.50 to $7.50 per hour.

What are the operating hours for the Disney Central Orlando?

The operating hours for Disney Central Orlando are Sunday through Saturday, from 6:45 a.m. to 11:15 p.m.

Is there a training program for this position?

Yes, there is a paid training program where agents participate in multiple performance and knowledge assessments.

What is the nature of the work schedule for this position?

The work schedule is flexible and may include overtime, weekends, and holidays.

Are there any accommodations for individuals with disabilities during the application process?

Yes, individuals with disabilities may request a reasonable accommodation to search for a job opening or apply by emailing Candidate.Accommodations@Disney.com for assistance.

Does Disney promote diversity and equal opportunity employment?

Yes, The Walt Disney Company is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities, without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!