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National Accounts Manager, Senior

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National Grid

29d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Waltham

AI generated summary

  • You need a bachelor's degree, C&I experience, a track record of multi-year agreements, strong communication skills, utility sector knowledge, and collaboration skills. Crisis management experience preferred.
  • You will manage customer relationships, develop strategic plans, provide technical support, coordinate projects, and ensure effective communication during service issues and outages.

Requirements

  • Bachelor’s degree in engineering, marketing, business or equivalent
  • Experience supporting complex C&I customers, business development, sales, engineering, and/or community relations roles.
  • Proven record of developing multi-year agreements with strategic customers.
  • Must possess superior business skills to interact with senior management level executives of external customers and community leaders in settings to build strong partnerships with stakeholders
  • Must possess excellent verbal, and written communication skills along with the ability to author reports and develop presentations for senior management as required
  • Preferred strong understanding of utility sector with expertise pertaining to trends and common customer needs
  • Strong understanding of how products and services align to commercial and industrial customer’s energy needs
  • Experience collaborating and influencing with peers and leaders across multiple functions in the Company and external stakeholders, to achieve positive outcomes for the strategic needs of our large customers.
  • Preferred experience in crisis or external emergency management

Responsibilities

  • Serve as the primary point of contact for all aspects of National Grid’s relationship with each customer from new connection and outage support to regulatory updates and creation of Strategic Energy Management Plans
  • Engage national account customers with curiosity and intent to learn, and to develop strategic partnerships
  • Develop proactive account planning for assigned customers.
  • Share knowledge and develop technical understanding for economic development, energy efficiency, electric vehicles, and the future of heat solutions to determine and shape the customer experience.
  • Provide technical guidance, support and coaching to customers establishing National Grid as a leader in energy solutions.
  • Build multithreaded relationships within customer account to ensure balanced feedback and account strategy development.
  • Distill customer requirements and create a succinct action plan for internal National Grid stakeholders.
  • Document action plans and methodically track progress to key company metrics, leveraging Salesforce.com.
  • Take initiative to understand business functions within National Grid and supporting organizations, building relationships across teams.
  • Develop and manage customer account plans which document shared objectives related to the customers’ strategic business plans and daily operations related to energy. Manage associated action plans among internal and external stakeholders.
  • Assist customers with electric and gas infrastructure master planning. Engage Customer Connections and Engineering teams as needed for technical and financial analysis, and problem solving.
  • Engage Customer Connections teams on specific projects and monitor interactions with the customer on their portfolio of electric connections work, gas connections work and distributed generation (DG) interconnections.
  • Partner with internal teams to develop multi-year Strategic Energy Management Partnerships (SEMPs) with largest accounts focused on achieving clean energy objectives (i.e., Energy Efficiency, Electric Vehicle, electrification, greenhouse gas reduction).
  • Explore opportunities to increase customer implementation of clean energy projects (including Energy Efficiency, Electric Vehicles, building electrification). Engage with Customer Solutions sales and program management teams on specific projects and monitor interactions with the customer.
  • Engage National Grid senior leadership in direct discussions with key customers on a periodic basis to ensure the voice of the customer is heard.
  • Liaise with other groups within the Customer Organization team (e.g., Billing Services, Account Maintenance & Operations, etc.) and Electric/Gas Operations to address metering, billing, and/or payment disputes, performing initial triage on issues at an appropriate level of detail necessary to handoff for issue resolution.
  • Travel to customer sites in Massachusetts and New York, corporate headquarters, as needed, for meetings and industry events. Travel <10%.
  • Provide support during electric and/or natural gas service quality issues or interruptions – owning the communication of resolutions to the customer executive management.
  • Support operations and customer service, including, but not limited to, on-call duties, storm restoration efforts, outage coordination and support for customer service on a 24/7 basis.
  • Participate in major storm events as the information liaison for assigned region, stakeholders, and/or customers during outages and other emergencies.

FAQs

What is the location requirement for this position?

Candidates must reside within a commutable distance to Waltham, MA, and Northboro, MA.

What is the salary range for the National Accounts Manager position?

The salary range is $110,000 - $129,000 a year, commensurate with location and experience.

What qualifications are required for this role?

A Bachelor’s degree in engineering, marketing, business, or equivalent, along with experience supporting complex C&I customers, business development, sales, or engineering roles.

Is travel required for this job?

Yes, travel to customer sites in Massachusetts and New York, as needed, is required, with travel expectations being less than 10%.

What are the key responsibilities of the National Accounts Manager?

Key responsibilities include serving as the primary contact for customers, developing account plans, engaging with customers on energy solutions, and coordinating internal strategy to meet customer needs.

What kind of customers will the National Accounts Manager work with?

The National Accounts Manager will work primarily with strategic accounts in the retail and grocer sectors.

What skills are necessary for this position?

Superior business skills for interaction with senior management, strong verbal and written communication abilities, and a deep understanding of utility sector trends and customer needs.

Are there advancement opportunities within this role?

Yes, this position offers a career path with advancement opportunities within and across bands as you develop and evolve in the role.

Is there a focus on clean energy in this position?

Yes, the role emphasizes developing clean energy solutions and strategic partnerships focused on achieving clean energy objectives.

Does National Grid provide equal employment opportunities?

Yes, National Grid is an equal opportunity employer that values diversity and fosters an inclusive culture.

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National Grid

Connecting millions of people to the energy they use every day.

Energy
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

National Grid is a multinational electricity and gas utility company that operates in the United Kingdom and the northeastern United States. They are responsible for the transmission and distribution of electricity and natural gas, managing the vast infrastructure that delivers energy to millions of customers. Their ultimate mission is to ensure the safe, reliable, and efficient supply of energy to homes, businesses, and industries. National Grid's purpose lies in delivering energy to power people's lives, support economic growth, and contribute to a sustainable future. By investing in modernising energy infrastructure, adopting renewable energy sources, and promoting energy efficiency, National Grid aims to lead the way in shaping the energy landscape and promoting a low-carbon future, thus enhancing energy security and resilience for the communities they serve.

Benefits

  • Vision Insurance

  • Life Insurance

  • Health Insurance

  • Dental Insurance