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.NET DevOps(Application Support)

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Travelex

5d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Mumbai
  • Quick Apply

AI generated summary

  • You must have expertise in SQL, databases, transaction handling, and .NET. Experience in production support, software config management, troubleshooting, and problem-solving is essential.
  • You will resolve incidents, coordinate issues across teams, maintain a knowledge base, improve support processes, analyze metrics, manage communication with stakeholders, and conduct systems research.

Requirements

  • Expert understanding of programming with stored procedures
  • Expert understanding of databases, data models, triggers
  • Expert in troubleshooting large integrated systems and databases
  • Expert with transaction handling strategies
  • Expert understanding and application of persistence strategies
  • Experience and strong knowledge of .Net, Web services, IIS/Apache/tomcat, SQL Server
  • Experience of working in Production Services team
  • Experience with IT operational aspects of software development including build management and software configuration management
  • Experience in knowledge and hands-on experience with open source technologies and emerging technologies
  • Experience in problem solving skills with the ability to work under pressure to deliver to deadlines while managing multiple priorities
  • Team player who is willing to work outside immediate team to deliver organisational goals
  • Working knowledge of software configuration management, schema management and deployment strategies

Responsibilities

  • Investigation and resolution of Incidents within agreed SLA’s
  • Ownership and coordination of issue resolution across multiple teams such as third party package vendors, Travelex in-house development teams and Travelex infrastructure teams
  • Maintaining the support knowledge base of standard fixes / issue remediation work instructions
  • Continuous improvement of Travelex application support standards and processes
  • Proactive Problem Management, analysing support metrics and identifying root causes
  • Identify, recognize and acknowledge IT management and stakeholders
  • Establish communication channel with relevant stakeholders
  • Excellent written and verbal communication skills
  • Excellent listening and interpersonal skills
  • Logical thinking with a high focus on attention to detail
  • Ability to conduct research into systems issues and products as required
  • Ability to communicate ideas in both technical and user-friendly language
  • Ability to work effectively with individuals in remote locations

FAQs

What is the main responsibility of the .NET DevOps(Application Support Senior Analyst)?

The main responsibility is to ensure SLA’s are met by resolving incidents and work requests within agreed time scales, performing root cause analysis of faults, and proactively identifying issues within the application code by monitoring application logs.

What types of incidents will I be investigating?

You will be investigating and resolving incidents related to Travelex’s applications within agreed SLA's.

Will I need to work with other teams?

Yes, you will need to own and coordinate issue resolution across multiple teams, including third-party package vendors, Travelex in-house development teams, and Travelex infrastructure teams.

What experience is essential for this role?

Essential experience includes expert understanding of programming with stored procedures, databases, troubleshooting large integrated systems and databases, and experience in .NET, Web services, IIS/Apache/tomcat, and SQL Server.

Are communication skills important for this job?

Yes, excellent written and verbal communication skills are essential, along with good interpersonal and listening abilities.

Is prior experience in a Production Services team necessary?

Yes, experience working in a Production Services team is required for this role.

What qualities should a candidate possess?

A candidate should possess problem-solving skills, the ability to work under pressure, be a team player, and have strong attention to detail.

Will I be involved in improving application support processes?

Yes, continuous improvement of Travelex application support standards and processes is a key accountability of the role.

Is knowledge of open source technologies important?

Yes, hands-on experience and knowledge of open source technologies and emerging technologies are valued for this position.

Is it necessary to have experience with software configuration management?

Yes, a working knowledge of software configuration management, schema management, and deployment strategies is essential for this role.

Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.