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New Business Account Strategist, Onboarding, Google Customer Solutions

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Google

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • San Francisco

AI generated summary

  • You need a bachelor’s degree, 2 years in media account management, digital advertising experience, strong communication skills, and the ability to manage multiple projects and customers effectively.
  • You will onboard advertisers, ensure seamless customer transitions, enhance relationships, provide tailored performance advice, and communicate via phone and email to optimize their ad investments.

Requirements

  • Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in media account management or advertising industry.
  • Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
  • Preferred qualifications:
  • Experience in managing and customizing experience for a customer base.
  • Ability to take initiative, work with minimal guidance, lead, motivate, and work well with others.
  • Ability to reaching out to customers, and assist them in adding value to their business.
  • Ability to manage multiple tasks and multiple projects at a time while paying attention to detail.
  • Excellent creative thinking and problem-solving skills.
  • Excellent communication skills.

Responsibilities

  • Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's advertisers.
  • Work with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) business to deliver seamless customer handovers and to ensure customer experience.
  • Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
  • Communicate with customers through phone and email.
  • Provide advice and help our advertisers get the return on their advertising investment by working with them in a consultative role.

FAQs

What are the minimum qualifications required for the New Business Account Strategist position?

The minimum qualifications include a Bachelor's degree or equivalent practical experience, 2 years of experience in media account management or the advertising industry, and experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics).

What are the preferred qualifications for the role?

Preferred qualifications include experience in managing and customizing experience for a customer base, the ability to take initiative and work with minimal guidance, skills in reaching out to customers to assist them in adding value to their business, and the ability to manage multiple tasks and projects while paying attention to detail. Additionally, excellent creative thinking, problem-solving, and communication skills are preferred.

What are the main responsibilities of the New Business Account Strategist?

The main responsibilities include delivering against assigned customer goals while providing an outstanding onboarding experience, working with colleagues to ensure seamless customer handovers, implementing creative ways to improve customer relationships, communicating with customers through phone and email, and providing advice to help advertisers achieve a good return on their advertising investment.

What is the salary range for this position?

The US base salary range for this full-time position is $84,000 to $120,000, plus bonus, equity, and benefits. Individual pay is determined by factors such as work location, job-related skills, experience, and relevant education or training.

How does Google ensure equal employment opportunity?

Google is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. They also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

What types of customers will I work with in this role?

In this role, you will work primarily with small- and medium-sized businesses (SMBs), which are considered the backbone of the communities.

Will I receive any training or support in this role?

Yes, you will be engaging with customers and supporting them in learning how to utilize Google solutions for their business, including receiving guidance from colleagues within the New Business Sales (NBS) and Google Customer Solutions (GCS) teams.

Is this position customer-facing?

Yes, this position is customer-facing, requiring direct communication with customers through phone and email to ensure they have a positive experience when onboarding with Google advertising solutions.

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.