FAQs
What are the minimum qualifications required for the New Business Account Strategist position?
The minimum qualifications include a Bachelor's degree or equivalent practical experience, 2 years of experience in media account management or the advertising industry, and experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics).
What are the preferred qualifications for the role?
Preferred qualifications include experience in managing and customizing experience for a customer base, the ability to take initiative and work with minimal guidance, skills in reaching out to customers to assist them in adding value to their business, and the ability to manage multiple tasks and projects while paying attention to detail. Additionally, excellent creative thinking, problem-solving, and communication skills are preferred.
What are the main responsibilities of the New Business Account Strategist?
The main responsibilities include delivering against assigned customer goals while providing an outstanding onboarding experience, working with colleagues to ensure seamless customer handovers, implementing creative ways to improve customer relationships, communicating with customers through phone and email, and providing advice to help advertisers achieve a good return on their advertising investment.
What is the salary range for this position?
The US base salary range for this full-time position is $84,000 to $120,000, plus bonus, equity, and benefits. Individual pay is determined by factors such as work location, job-related skills, experience, and relevant education or training.
How does Google ensure equal employment opportunity?
Google is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. They also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What types of customers will I work with in this role?
In this role, you will work primarily with small- and medium-sized businesses (SMBs), which are considered the backbone of the communities.
Will I receive any training or support in this role?
Yes, you will be engaging with customers and supporting them in learning how to utilize Google solutions for their business, including receiving guidance from colleagues within the New Business Sales (NBS) and Google Customer Solutions (GCS) teams.
Is this position customer-facing?
Yes, this position is customer-facing, requiring direct communication with customers through phone and email to ensure they have a positive experience when onboarding with Google advertising solutions.