Logo of Huzzle

New Business Account Strategist, Onboarding, Google Customer Solutions

image

Google

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • San Francisco

AI generated summary

  • You need a Bachelor's degree, 2 years in media account management, and customer-facing experience with digital advertising. Strong initiative, communication, and multitasking skills are essential.
  • You will onboard advertisers, ensure seamless customer transitions, enhance relationships, offer tailored suggestions, and provide consultative support via phone and email for optimal advertising results.

Requirements

  • Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in media account management or advertising industry.
  • Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
  • Preferred qualifications:
  • Experience in managing and customizing experience for a customer base.
  • Ability to take initiative, work with minimal guidance, lead, motivate, and work well with others.
  • Ability to reaching out to customers, and assist them in adding value to their business.
  • Ability to manage multiple tasks and multiple projects at a time while paying attention to detail.
  • Excellent creative thinking and problem-solving skills.
  • Excellent communication skills.

Responsibilities

  • Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's advertisers.
  • Work with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) business to deliver seamless customer handovers and to ensure customer experience.
  • Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
  • Communicate with customers through phone and email.
  • Provide advice and help our advertisers get the return on their advertising investment by working with them in a consultative role.

FAQs

What are the minimum qualifications for the New Business Account Strategist role?

The minimum qualifications include a Bachelor's degree or equivalent practical experience, 2 years of experience in media account management or the advertising industry, and experience in a customer-facing role working with digital advertising products such as Google Ads, Google Shopping, or Google Analytics.

What are the preferred qualifications for this position?

Preferred qualifications include experience in managing and customizing customer experiences, the ability to take initiative and work with minimal guidance, skills in reaching out to customers and adding value to their business, the ability to manage multiple tasks and projects while paying attention to detail, strong creative thinking and problem-solving skills, and excellent communication skills.

What will be my main responsibilities as a New Business Account Strategist?

Your main responsibilities will include delivering against assigned customer goals while ensuring an outstanding onboarding experience for Google's advertisers, collaborating with colleagues for seamless customer handovers, implementing creative ways to improve customer relationships, communicating with customers through phone and email, and providing advice to help advertisers achieve a positive return on their advertising investment.

What is the salary range for this position?

The US base salary range for this full-time position is between $84,000 and $120,000, plus bonus, equity, and benefits. Individual pay is determined by work location, skills, experience, and relevant education or training.

What type of customers will I be working with in this role?

In this role, you will be working with small- and medium-sized businesses (SMBs) that Google supports, helping them grow and meet their business objectives through digital advertising solutions.

Is there a specific work schedule or format for this role?

While the specifics of the work schedule may vary, it is common for roles at Google to support hybrid work formats, allowing for both in-office and remote work flexibility.

How does Google support diversity and inclusion in the workplace?

Google is dedicated to being an equal opportunity workplace and an affirmative action employer, ensuring that employment opportunities are accessible regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.