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New Client Advisor

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Irwin Mitchell

21d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Legal
  • Manchester

AI generated summary

  • You should have strong communication skills, teamwork ability, empathy, customer service experience, IT knowledge, and preferably service sector or legal education background.
  • You will gather information from prospective clients, document details, liaise with specialists, analyze medical documents, communicate decisions, and work towards KPIs and SLAs.

Requirements

  • Excellent interpersonal and communication skills, particularly listening and questioning.
  • Ability to collaborate effectively as a team.
  • Ability to balance empathy and professionalism when communicating with prospective clients.
  • Demonstrated experience in a customer/client focused role.
  • Knowledge of IT systems.
  • Service sector experience is desirable.
  • Legal education desirable but not essential.

Responsibilities

  • Take calls from prospective Medical Negligence clients, gathering key information in an empathetic manner.
  • Systematically document gathered information for further use in the clients’ process.
  • Liaise with specialists and case handlers to aid decision-making on potential clients’ claims.
  • Own and take responsibility for the client experience, ensuring the client is at the heart of all actions.
  • Review and analyse key medical and personal documents provided by prospective clients to ensure relevance for decision-making.
  • Capture information and data into templates based on clients’ demands and injuries.
  • Effectively communicate with medical experts to capture their views on medical facts and relay outcomes to relevant internal stakeholders.
  • Draft correspondence to clients, communicating decisions made on their matters after consulting necessary stakeholders.
  • Work towards individual and departmental KPIs and SLAs.

FAQs

What is the primary responsibility of a New Client Advisor at Irwin Mitchell?

The primary responsibility of a New Client Advisor is to provide exceptional service to prospective clients by gathering key information in an empathetic manner and ensuring effective risk decisions can be made by case handlers.

What qualities are essential for a candidate applying for this position?

Essential qualities include excellent interpersonal and communication skills, the ability to collaborate effectively as part of a team, and the capacity to balance empathy and professionalism when communicating with prospective clients.

Is legal education required for this position?

No, legal education is desirable but not essential for the New Client Advisor position.

What are the working hours like for this role?

Specific working hours are not mentioned, but the position allows for hybrid working arrangements, which support flexibility.

How do you handle client information?

Client information is systematically documented and analyzed to ensure relevance for decision-making regarding potential claims.

Are there any personal development opportunities available?

Yes, Irwin Mitchell offers a range of well-being initiatives and support for personal development, alongside the opportunity to engage in volunteering activities.

What kind of benefits does Irwin Mitchell provide?

Benefits include 25 days of holiday plus bank holidays, flexible pension schemes, volunteering days, and Westfield Health membership, among others.

Is experience in the service sector beneficial for this role?

Yes, experience in the service sector is desirable for the New Client Advisor position.

What kind of support does Irwin Mitchell offer for mental health?

Irwin Mitchell provides various well-being initiatives aimed at promoting positive mental health both in and out of the workplace.

What is the employment screening process for successful applicants?

The employment screening process involves checks for eligibility to work in the UK, criminal records, and financial checks to ensure standards of honesty and integrity are met.

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Irwin Mitchell

Our legal experts understand your challenges and strategic goals. That’s the human touch that matters.

Law
Industry
1001-5000
Employees
1912
Founded Year

Mission & Purpose

Irwin Mitchell is a company that operates in the legal and professional services sector, offering a wide range of legal solutions to individuals, businesses, and organisations. Their ultimate goal is to provide expert legal advice and support, helping clients navigate legal challenges, protect their rights, and achieve favourable outcomes. Irwin Mitchell's purpose revolves around delivering accessible and tailored legal services, advocating for justice and fairness, and empowering clients with the legal tools and resources needed to address their legal needs effectively. Through their expertise, they aim to make the legal system more understandable and accessible, ensuring that individuals and businesses can effectively protect their interests and rights.