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NOC Engineer(NewYork, NY)

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Cognizant

Aug 5

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • New York

Requirements

  • - Use supervising tools (e.g., Nagios, Grafana, Splunk, Datadog) for network and application monitoring.
  • - Analyze and increase issues from these tools promptly.
  • - Handle bridge calls and high-priority incidents efficiently.
  • - Ensure rapid resolution to minimize operational impact.
  • - Provide hands-on support for fix and rack & stack IT equipment.
  • - Perform basic tasks in the Data Center as needed.
  • - Implement basic commands and tasks on Linux and Windows systems.
  • - Manage Autosys functions and perform AS400 monitoring and backups.
  • - Use ITSM tools and follow the ITIL framework for managing IT services.
  • - Exhibit strong written and verbal communication skills.
  • - Work effectively with team members across various locations.
  • - Follow established processes and implement tasks accurately.
  • - Be proactive and ensure timely follow-ups.
  • - Provide continuous support, including weekends and national holidays, ensuring uninterrupted network operations.

Responsibilities

  • Monitoring and Management
  • Use supervising tools for network and application monitoring.
  • Analyze and increase issues from these tools promptly.
  • Incident Management
  • Handle bridge calls and high-priority incidents efficiently.
  • Ensure rapid resolution to minimize operational impact.
  • Data Center Support
  • Provide hands-on support for fix and rack & stack IT equipment.
  • Perform basic tasks in the Data Center as needed.
  • System Administration
  • Implement basic commands and tasks on Linux and Windows systems.
  • Manage Autosys functions and perform AS400 monitoring and backups.
  • IT Service Management
  • Use ITSM tools and follow the ITIL framework for managing IT services.
  • Communication and Teamwork
  • Exhibit strong written and verbal communication skills.
  • Work effectively with team members across various locations.
  • Process Adherence
  • Follow established processes and implement tasks accurately.
  • Be proactive and ensure timely follow-ups.
  • 24/7/365 Support
  • Provide continuous support, including weekends and national holidays, ensuring uninterrupted network operations.

FAQs

What is the work location for the NOC Engineer position?

The work location for the NOC Engineer position is Westbury, NY, and it requires night shift work.

What are the primary responsibilities of a NOC Engineer?

The primary responsibilities include monitoring and management using supervising tools, incident management, data center support, system administration, IT service management, communication and teamwork, process adherence, and providing 24/7/365 support.

What tools are NOC Engineers expected to use for monitoring?

NOC Engineers are expected to use supervising tools such as Nagios, Grafana, Splunk, and Datadog for network and application monitoring.

What kind of support will the NOC Engineer provide for IT equipment?

The NOC Engineer will provide hands-on support for fixing and rack & stack IT equipment and perform basic tasks in the Data Center as needed.

Is there an hourly rate range for this position?

Yes, the hourly rate for this position is between $28 – $32 per hour, depending on experience and qualifications.

Are there any performance-based incentives for this position?

Yes, this position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

What benefits does Cognizant offer for this position?

Cognizant offers benefits including Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, and an Employee Stock Purchase Plan.

Does Cognizant have any programs for military veterans?

Yes, Cognizant is recognized as a Military Friendly Employer and has initiatives such as the Cognizant Veterans Network to help Veterans build and grow their careers.

What is the company's stance on diversity and equal opportunity?

Cognizant is an equal opportunity employer that values diversity and does not discriminate based on various status, ensuring individuals with disabilities receive reasonable accommodation during the job application or interview process.

Is weekend and holiday support required for this position?

Yes, the NOC Engineer must provide continuous support, including weekends and national holidays, to ensure uninterrupted network operations.

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Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.

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