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Office Print Associate - M - F, Multiple Shifts

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Williams Lea

29d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Washington

AI generated summary

  • You need a high school diploma, 1+ year in office services, strong customer service, communication, organizational, and problem-solving skills, plus the ability to handle confidential information.
  • You will manage office services tasks, maintain logs, prioritize workflow, troubleshoot equipment, meet deadlines, interact with clients, and ensure quality while adhering to policies.

Requirements

  • High school diploma or equivalent.
  • Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
  • Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
  • Familiar with general back office procedures to meet and maintain client satisfaction.
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Good written and verbal communication skills, including professional telephone and email etiquette.
  • Attention to detail with good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Must work well in a team environment.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.

Responsibilities

  • Utilize appropriate logs for all office services work.
  • Ensure that job tickets are properly filled out before beginning work.
  • Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
  • Follow procedures to run jobs in proper order.
  • Communicate with supervisor or client on job or deadline issues.
  • Meet contracted deadlines for accepting, completing, and delivering all work.
  • Troubleshoot basic equipment problems.
  • Be able to lift up to 50 lbs. on a regular basis.
  • Prioritize workflow.
  • Performs Quality Assurance on own and work of others.
  • Load machines with various paper, toner, supplies.
  • Answer telephone, emails, and place service calls when needed.
  • Interact with clients in person, over the phone or electronically.
  • Adhere to Williams Lea policies in addition to client site policies.
  • Use equipment and supplies in a cost-efficient manner.

FAQs

What are the working hours for the Office Print Associate position?

The working hours for the Office Print Associate position are Monday to Friday, either from 8:30 am to 5:30 pm or 11:00 am to 8:00 pm.

What is the pay range for this position?

The pay for the Office Print Associate position ranges from $18.65 to $20.00 per hour based on experience.

What kind of benefits are offered to employees?

Employees receive various health insurance options, a 401k retirement savings plan, paid time off (PTO), life insurance, paid parental leave, short-term and long-term disability, flexible spending accounts, commuter benefits, legal assistance, an employee assistance program, and additional employee perks and discounts.

What are the job responsibilities for this role?

The job responsibilities include managing reprographics, mail services, troubleshooting basic equipment issues, ensuring quality assurance, interacting with clients, and adhering to company and client site policies.

What qualifications are required for the Office Print Associate position?

A high school diploma or equivalent is required, along with a minimum of one year of office services experience, preferably in a legal, banking, or large corporate environment.

Is prior experience necessary for this position?

Yes, a minimum of one year of office services experience is preferred.

What skills are essential for the Office Print Associate role?

Essential skills include customer service, good written and verbal communication, attention to detail, organizational skills, problem-solving abilities, and the capacity to work well in a team environment.

Are there physical demands for this job?

Yes, the role requires the ability to lift up to 50 lbs, work standing up for most of the time, and operate various office machines.

What type of work environment can be expected in this position?

The work environment is professional, and employees are required to wear professional attire.

Does Williams Lea provide equal employment opportunities?

Yes, Williams Lea ensures equal employment opportunity without discrimination or harassment based on various protected characteristics.

Is there an overtime requirement for this position?

Yes, the ability to work overtime may be needed as required.

Is training provided for this position?

Specific training details are not mentioned, but candidates can expect to follow established procedures and guidelines for tasks managed.

Are there opportunities for career advancement within Williams Lea?

Career advancement opportunities may be available as employees progress within the company, but specific details would depend on performance and open positions.

Is this position eligible for benefits?

Yes, the Office Print Associate position is eligible for the benefits listed in the job description.

Does the position involve working with confidential documents?

Yes, the role includes handling sensitive and/or confidential documents and information.

Is substance abuse testing required before employment?

Yes, Williams Lea performs pre-employment substance abuse testing as part of their hiring process.

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Williams Lea

The leading global provider of business-critical support services to financial, legal & professional services firms.

Consulting
Industry
5001-10,000
Employees
1820
Founded Year

Mission & Purpose

Williams Lea is a global provider of business-critical support services, specialising in document management, digital transformation, and business process outsourcing. Their ultimate mission is to help organisations enhance efficiency and improve performance by delivering innovative solutions and operational excellence. The purpose of Williams Lea is to enable clients to focus on their core business activities while they manage the essential support functions, thereby driving productivity and creating value for their clients.