FAQs
What is the main responsibility of the Officer, Customer Service Officer in the Consumer Banking Group?
The primary responsibility is to ensure compliance with applicable regulations and bank policies, process banking transactions, handle customer service requests, and address customer inquiries and grievances.
What qualifications are required for this position?
The position requires 2-4 years of banking experience and a graduate degree, preferably in Banking or Commerce.
What skills are essential for this role?
Essential skills include excellent interpersonal and communication abilities, relationship-building with clients, responsibility, meeting deadlines, knowledge of regulations, and good computer knowledge.
Is previous banking experience necessary for applying?
Yes, 2-4 years of banking experience is required for this position.
Will training be provided for this role?
Yes, training will be provided to help you understand the processes and systems used in the bank.
What kind of customer inquiries will I be handling?
You will be handling inquiries related to account balances, transaction details, statements, fees, and charges.
Are there opportunities for career advancement in this position?
Yes, there are professional development opportunities and a dynamic environment that supports your growth and recognizes your achievements.
What is the work environment like?
The work environment is dynamic and supportive, aimed at professional development and recognizing individual achievements.
How does DBS Bank support work-life balance for its employees?
DBS Bank offers a competitive salary and benefits package, and encourages a balance between work and personal commitments through flexible working arrangements.
What type of transactions will I be processing?
You will be processing cash transactions, transfer transactions, cheques, demand drafts, and account openings among others.