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Offline - Brand Ambassador (Sales Associate)

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American Eagle Outfitters Inc.

27d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Franklin
  • 2d left

AI generated summary

  • You love engaging with people, thrive in a fast-paced setting, are available evenings and weekends, adore AE and Aerie, have retail experience, and are at least 16 years old.
  • You engage with guests using the AEO Selling Model, educate on products, promote the loyalty program, flex between store zones, solve problems proactively, support the team, and uphold integrity.

Requirements

  • You love interacting with people!
  • You're full of energy and can handle multiple tasks in a fast-paced environment.
  • You're available to work when guests shop (lookin' at your evenings, weekends & holidays!)
  • You love AE and Aerie products.
  • You've worked in retail before. #practicemakesperfect
  • You're at least 16 years of age.

Responsibilities

  • You're a people person! You use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a "friends first" mindset. (What's the AEO Selling Model? Don't worry - we'll teach you everything you need to know!
  • You're passionate about AE & Aerie product! Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs.
  • You share the brand love! You're eager to introduce the AEO loyalty program and additional brand channels to guests.
  • You can hang ! Your skillset rocks no matter what zone you're in and you can easily flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed.
  • You're an innovative problem solver! Making your guests' day is your priority and you’re able to proactively resolve guest concerns while sticking to company policy.
  • You're a team player - #teamwork ! You're always willing to assist your team in #gettingthejobdone.
  • You've got integrity ! You do the right thing and you always adhere to AEO's policies & procedures.

FAQs

What is the role of a Brand Ambassador at AEO?

A Brand Ambassador at AEO is responsible for providing an amazing shopping experience for customers, engaging with guests, educating them about products, and building brand loyalty.

What are the responsibilities of a Brand Ambassador?

A Brand Ambassador is responsible for engaging with customers using the AEO Selling Model, educating guests about AE & Aerie products, introducing the AEO loyalty program, flexibly working in various store zones, proactively resolving guest concerns, assisting the team, and adhering to company policies.

What qualities make someone a good fit for this role?

A good fit for this role loves interacting with people, has energy, can handle multiple tasks in a fast-paced environment, is available to work evenings, weekends, and holidays, is passionate about AE and Aerie products, has retail experience, and is at least 16 years of age.

Is prior retail experience required for this position?

While it is preferred, it is not strictly required. However, prior retail experience can be beneficial.

What are the work hours for this position?

This is a part-time position, and you will be expected to work when guests shop, including evenings, weekends, and holidays.

Are there any benefits associated with this position?

Yes, Brand Ambassadors receive 40% off products at AE & Aerie year-round, opportunities for development and learning new skills, participation in store contests for exclusive prizes, and eligibility for paid sick leave and REAL rewards at AEO's discretion.

What is the starting pay for this position?

Actual starting pay is determined by various factors, including relevant experience and location.

What is the company’s stance on diversity and inclusion?

AEO is an Equal Opportunity Employer and is committed to complying with all equal employment opportunity laws, prohibiting discrimination based on various characteristics, and providing reasonable accommodations for religion and disability.

Is training provided for new Brand Ambassadors?

Yes, training is provided to help you learn the AEO Selling Model and familiarize you with the products.

What products will I be selling as a Brand Ambassador?

You will be selling a range of products from AE and Aerie, focusing particularly on the OFFLINE™ activewear and accessories.

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American Eagle Outfitters Inc.

Be Part of Something REAL.

Retail & Consumer Goods
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

American Eagle Outfitters (AEO) is a leading global retailer that specialises in offering high-quality, on-trend clothing, accessories, and personal care products under its American Eagle and Aerie brands. Their ultimate mission is to inspire and empower customers to express their true selves through their fashion choices. The purpose of AEO is to provide stylish, comfortable, and affordable apparel that resonates with the youthful spirit of their customers. They aim to foster a strong sense of community and inclusivity, encouraging individuality and self-confidence while also prioritising sustainability and ethical practices in their operations.

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