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Onboarding Project Manager, Workvivo - Cork

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Zoom

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Cork

AI generated summary

  • You must have strong communication skills, experience in software project implementation, time management, adaptability, a customer-first approach, and the ability to produce clear documentation.
  • You will manage multiple customer onboarding projects, engage stakeholders, deliver training workshops, and ensure high satisfaction while translating customer goals through the implementation process.

Requirements

  • Have exceptional Interpersonal and Communication skills
  • Experience in a customer-facing role in software project implementation
  • Deliver Project Management techniques and approaches
  • Customer first mentality; ability to empathize and build customer loyalty
  • Adapt to a fast-paced, high energy environment
  • Maintain time management - you will manage numerous implementations simultaneously
  • Able to adapt as priorities and customer needs change
  • Identify opportunities and promote business benefits to a Customer adapting a consultancy approach
  • Produce well-structured and clear customer facing documentation and reports
  • Communicate and advise on technical aspects to non-technical teams
  • Fast decision-making ability to meet milestones and deadlines

Responsibilities

  • Understanding the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process
  • Delivering projects following the Workvivo Customer Experience Implementation methodology
  • Managing multiple customer projects within scope and schedule
  • Engaging and manage key customer stakeholders throughout the implementation
  • Delivering high customer satisfaction with every interaction
  • Being the first point of contact for all aspects of your customer during Onboarding
  • Delivering training workshops and presentations to the customer in person / via video conferencing platform
  • Training and educating customers on how to effectively use Workvivo features and capabilities

FAQs

What role will the Onboarding Project Manager play in customer onboarding?

The Onboarding Project Manager will act as the go-to guide for customers, helping them get up and running with Workvivo by translating their goals into action, leading the setup and training, and ensuring a successful platform launch.

What are the main responsibilities of the Onboarding Project Manager?

The main responsibilities include understanding customer goals, managing multiple customer projects, engaging with key customer stakeholders, delivering high customer satisfaction, providing training and workshops, and producing well-structured documentation.

What skills are essential for this position?

Essential skills include exceptional interpersonal and communication skills, experience in a customer-facing role in software project implementation, project management techniques, time management, adaptability to changing priorities, and the ability to communicate technical aspects to non-technical teams.

How many projects can the Onboarding Project Manager manage simultaneously?

The Onboarding Project Manager will manage numerous implementations simultaneously while maintaining time management and prioritization.

Is there training provided for the Onboarding Project Manager?

Yes, the Onboarding Project Manager will deliver training workshops and educate customers on effectively using Workvivo features.

What type of work environment is offered for this position?

The work environment follows a structured hybrid approach, combining office and remote work.

What kind of benefits does Workvivo offer its employees?

Workvivo offers a variety of perks and benefits aimed at helping employees maintain their physical, mental, emotional, and financial health, as well as support work-life balance and community contributions.

Does Workvivo have a commitment to diversity and inclusion?

Yes, Workvivo is committed to diversity and inclusion, ensuring that all unique contributions are incorporated into their products and culture and that they provide equal opportunity in hiring.

How does Workvivo support applicants with disabilities?

Workvivo welcomes applicants needing assistance navigating the interview process due to a medical disability and provides a specific Accommodations Request Form for this purpose.

What is the company’s mission?

Workvivo’s mission is to cultivate joyful and interconnected work environments by collaborating with global organizations.

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Zoom

Bringing the world together, one connection at a time.

Technology
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Zoom is a leading provider of video communication and collaboration solutions. Their platform allows people to connect and communicate remotely through high-quality video and audio conferencing, online meetings, webinars, and virtual events. With a user-friendly interface and robust features, Zoom enables individuals and organisations to stay connected, collaborate effectively, and engage with others regardless of their location. Zoom's ultimate mission is to make video communications frictionless and accessible to everyone, empowering people to connect, communicate, and collaborate seamlessly across the globe.

Benefits

  • Employee Stock Purchase Plan (ESPP)

  • Long-Term Sickness & Disability: 75% of basic annual salary after 13 weeks of incapacity

  • Cash Plan: reimbursement for out-of-pocket expenses relating to healthcare needs such as dental and optical

  • Private Medical (fully medically underwritten): includes inpatient, outpatient, and virtual GP services. This plan includes Vitality Wellness and discount programs.

  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance