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Onboarding Success Manager, Specialty

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Athenahealth

30d ago

  • Job
    Full-time
    Senior Level
  • Healthcare
  • Atlanta
    Remote

AI generated summary

  • You must have a bachelor’s degree, 5+ years of experience, 3+ in project management with specialty providers, excellent communication, travel flexibility, and PMP or CAPM certification.
  • You will manage customer projects, lead teams, communicate with stakeholders, identify risks, and drive change initiatives while ensuring alignment and continuous improvement.

Requirements

  • Bachelor’s degree
  • 5+ years of overall professional experience, 3+ years Project Management experience required
  • 3+ years of experience working in or with Specialty providers (Women’s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic)
  • Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
  • Ability to travel up to 60% depending on specialty
  • Excellent communication skills and effective networking with a broad base of internal and external constituents
  • Effectively manage all stakeholders internally and externally for project alignment and success
  • Maintains relationships across functions utilizing your network to broaden knowledge.
  • Decision making, manages and anticipates conflicts before they happen and utilizes creativity in solution development
  • Steps up to conflicts seeing them as opportunities, noticing situational queues and adjusting accordingly.
  • Strong presentation skills with the ability to transfer knowledge to others and communicate to senior management and customers in laymen's terms.
  • Proven project management experience in complex environments and be able to balance competing projects
  • Quickly Incorporates both positive and constructive feedback for self-improvement
  • Must be a self-starter with the ability to work independently and leverage resources to drive results within a virtual environment
  • Negotiate skillfully, and build consensus, understand the customers business objectives to drive consultative decision making
  • Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Certification
  • Healthcare Revenue Cycle Management Experience
  • Clinical Knowledge/Experience in Women’s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic
  • Proficiency in Salesforce

Responsibilities

  • Manage customer expectations, scope, timeline and priorities, while ensuring project commitments are met
  • Facilitate and coordinate project activities to ensure timely and successful completion
  • Lead a team of athenahealth resources to design future-state workflows and guide customer change management initiatives
  • Early risk identification, risk log maintenance and implement mitigation plans
  • Communicate clearly (both verbally and in writing) with customers, athenahealth peers to ensure strategic alignment across teams
  • Engage customer executive leadership on strategic topics and to report progress, risks, and mitigation strategies
  • Consult with customers on product offerings and product go-live launches as required
  • Manage escalations effectively by collaborating with internal and external resources to ensure positive outcomes for both the customer and athenahealth
  • Establish project governance to align with business objectives and support customer decision-making
  • Assist in the ongoing education and enablement for existing team members
  • Participate in leadership sponsored initiatives and work as a Subject Matter Expert to drive internal outcomes
  • Encourage others to share lessons learned, be self-aware and maintain a continuous improvement attitude
  • Complete assigned product release training and internal professional development sessions as needed
  • Actively participate and lead team meetings, internal assignments, and customer meetings
  • Proactively seek and provide feedback to internal and external stakeholders
  • Proactively collaborate with cross functional and third-party partners to build relationships and deliver optimal results
  • Make continuous improvement a priority by leveraging experience in advanced project management principles

FAQs

What is the role of an Onboarding Success Manager, Specialty?

The Onboarding Success Manager, Specialty guides customers in Women's Health, Behavioral Health, Urgent Care, Orthopedic, or Federally Qualified Healthcare (FQHC) through their onboarding journey with athenahealth’s solutions, ensuring projects are delivered on time and within budget while maximizing the value of the services offered.

What are the primary responsibilities of this position?

The primary responsibilities include managing customer expectations, facilitating project activities, leading design of future-state workflows, conducting risk mitigation, monitoring customer performance during go-live, and engaging with stakeholders to drive successful outcomes.

What qualifications are required for this role?

Candidates should have a Bachelor’s degree, at least 5 years of professional experience (with 3 years in project management), and experience working with Specialty providers such as Women's Health, Behavioral Health, or Urgent Care. Advanced proficiency in Microsoft Office is also required.

Is travel required for this position?

Yes, the role requires the ability to travel up to 60% depending on the specialty.

What skills are needed to succeed as an Onboarding Success Manager?

Excellent communication skills, effective stakeholder management, strong presentation abilities, decision-making skills, creativity in solution development, and the ability to work independently and collaboratively in a virtual environment are essential.

Are there any preferred qualifications for candidates?

Preferred qualifications include Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certifications, experience in Healthcare Revenue Cycle Management, clinical knowledge in the specified specialties, and proficiency in Salesforce.

What does athenahealth value in its company culture?

athenahealth values innovation, diversity, a collaborative environment, and a commitment to improving healthcare for all. They prioritize employee engagement, continuous improvement, and giving back to the community.

How does the company support work-life balance?

athenahealth encourages a better work-life balance by offering hybrid work arrangements, consistent communication, and digital collaboration tools to help employees find a fulfilling and productive balance.

What benefits does athenahealth offer to its employees?

Benefits include health and financial perks, commuter support, employee assistance programs, tuition assistance, and various location-specific perks such as collaborative workspaces and social events.

How does athenahealth approach equal employment opportunity?

athenahealth is committed to equal employment opportunity and recruits without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, and other protected factors. They provide reasonable accommodations for applicants with disabilities.

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Athenahealth

We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.

Science & Healthcare
Industry
5001-10,000
Employees
1997
Founded Year

Mission & Purpose

At athenahealth, we're not afraid to do things differently. In fact, we think it’s essential. That's why we continue to build the nation's largest connected healthcare network—a digital bridge between 100,000+ providers and their wealth of shared knowledge. With an unflinching pursuit of emerging technology and a spirit of endless innovation, athenahealth believes a better healthcare industry is just over the next hill. And we won't stop until we're there.