At athenahealth, we're not afraid to do things differently. In fact, we think it’s essential. That's why we continue to build the nation's largest connected healthcare network—a digital bridge between 100,000+ providers and their wealth of shared knowledge. With an unflinching pursuit of emerging technology and a spirit of endless innovation, athenahealth believes a better healthcare industry is just over the next hill. And we won't stop until we're there.

Science & Healthcare

Athenahealth

We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.

Technology

You should have a degree or relevant experience, healthcare billing knowledge, CPC certification (preferred), strong MS Office skills, and excellent communication abilities. Multitasking and problem-solving skills are essential.

You will research and test claim billing logic, manage insurance billing rules, analyze data for insights, improve billing performance, and collaborate with stakeholders to enhance client outcomes.

Customer Relations

Business, Operations & Strategy

Maine

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.<br><br>Role Summary<br><br>The Business Analysis Associate will be responsible for identifying and transforming client and payer requirements into business logic our development team will utilize to create and maintain industry leading billing rules that generate superior results. Requirements may be identified through client requests, internal insights, or data trends.<br><br>This individual has a combination of strong solution design skills, technical facility, analytical thinking skills, intense curiosity, and thrives on optimizing product and processes to maximize client value and operational efficiency. This individual should have experience with revenue cycle, claim formatting, and billing requirements. The Associate should demonstrate excellent communication skills, be detail oriented, understand how to manipulate and utilize large data sets, have a keen ability for solving business problems via independent analysis, and enjoy managing simultaneous projects with competing priorities and multiple stakeholders.<br><br>Team Summary<br><br>The Network Performance Optimization (NPO) team empowers athenahealth to deliver industry-leading clean claim performance by implementing, influencing, and guiding upstream interventions that ensure the submission of clean claims with minimal work.<br><br>Essential Responsibilities<br><br><br> * Research, design, and test claim billing logic to prevent claim rejections, denials, and billing work<br> * Grow and maintain athena’s library of insurance billing rules to minimize disruption to clients and internal teams<br> * Evaluate, prioritize, and act upon insights from clients, internal teams, and data to improve client and operational outcomes<br> * Management of and execution against problems of limited to moderate scope to research and improve specific areas of poor billing performance or drive process improvement<br> * Work effectively with stakeholders within and external to the NPO team to share billing expertise and collaborate on finding solutions to client needs.<br> * Analyze complex data sets, identifying trends and proactively developing solutions to globally felt customer issues<br>   <br>   <br><br>Expected Education & Experience<br><br><br> * Bachelor’s degree or 3-5 years of experience in an insurance or medical coding field<br> * Experience solving complex healthcare billing problems involving revenue cycle, claim formatting, and coding requirements<br> * Certified Professional Coder (CPC) certification is a plus<br> * Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint<br> * Familiarity and comfort with web/software applications and a basic understanding of cloud-based SaaS<br>   <br>   <br><br>Knowledge & Skills<br><br><br> * Ability to assess large amounts of information, identify trends, and break information into key components<br> * Capable of transforming business requirements into logic statements<br> * Must be highly motivated and able to work independently as well as part of an extended, cross-functional team<br> * Understanding of the process of medical billing and medical terminology<br> * Excellent verbal and written communication skills<br> * Passion for customer service, problem solving, and solution design<br> * Ability to prioritize and to multi-task in a fast-paced environment, manage competing priorities and communicate potential conflicts to manager<br> * Capable of managing simultaneous projects with multiple stakeholders<br> * Maintain a curiosity on how things work and a willingness to dive deeper<br>   <br>   <br><br>For Candidates Located In California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), And Washington, Please Visit The Following Link For Pay Range Information<br><br>California: https://www.athenahealth.com/salary-range/ca-nontech-associate<br><br>Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate<br><br>Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-associate<br><br>New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-associate<br><br>New York: https://www.athenahealth.com/salary-range/ny-nontech-associate<br><br>Washington: https://www.athenahealth.com/salary-range/wa-nontech-associate<br><br>About Athenahealth<br><br>Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. <br><br>What’s unique about our locations?<br><br>From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.<br><br>Our Company Culture Might Be Our Best Feature.<br><br>We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.<br><br>Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.<br><br>Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.<br><br>Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  <br><br>What can we do for you?<br><br>Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.<br><br>In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.<br><br>We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.<br><br>athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.<br><br>https://www.athenahealth.com/careers/equal-opportunity

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Role SummaryThe Business Analysis Associate will be responsible for identifying and transforming client and payer requirements into business logic our development team will utilize to create and maintain industry leading billing rules that generate superior results. Requirements may be identified through client requests, internal insights, or data trends.This individual has a combination of strong solution design skills, technical facility, analytical thinking skills, intense curiosity, and thrives on optimizing product and processes to maximize client value and operational efficiency. This individual should have experience with revenue cycle, claim formatting, and billing requirements. The Associate should demonstrate excellent communication skills, be detail oriented, understand how to manipulate and utilize large data sets, have a keen ability for solving business problems via independent analysis, and enjoy managing simultaneous projects with competing priorities and multiple stakeholders.Team SummaryThe Network Performance Optimization (NPO) team empowers athenahealth to deliver industry-leading clean claim performance by implementing, influencing, and guiding upstream interventions that ensure the submission of clean claims with minimal work.Essential Responsibilities * Research, design, and test claim billing logic to prevent claim rejections, denials, and billing work * Grow and maintain athena’s library of insurance billing rules to minimize disruption to clients and internal teams * Evaluate, prioritize, and act upon insights from clients, internal teams, and data to improve client and operational outcomes * Management of and execution against problems of limited to moderate scope to research and improve specific areas of poor billing performance or drive process improvement * Work effectively with stakeholders within and external to the NPO team to share billing expertise and collaborate on finding solutions to client needs. * Analyze complex data sets, identifying trends and proactively developing solutions to globally felt customer issues      Expected Education & Experience * Bachelor’s degree or 3-5 years of experience in an insurance or medical coding field * Experience solving complex healthcare billing problems involving revenue cycle, claim formatting, and coding requirements * Certified Professional Coder (CPC) certification is a plus * Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint * Familiarity and comfort with web/software applications and a basic understanding of cloud-based SaaS      Knowledge & Skills * Ability to assess large amounts of information, identify trends, and break information into key components * Capable of transforming business requirements into logic statements * Must be highly motivated and able to work independently as well as part of an extended, cross-functional team * Understanding of the process of medical billing and medical terminology * Excellent verbal and written communication skills * Passion for customer service, problem solving, and solution design * Ability to prioritize and to multi-task in a fast-paced environment, manage competing priorities and communicate potential conflicts to manager * Capable of managing simultaneous projects with multiple stakeholders * Maintain a curiosity on how things work and a willingness to dive deeper      For Candidates Located In California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), And Washington, Please Visit The Following Link For Pay Range InformationCalifornia: https://www.athenahealth.com/salary-range/ca-nontech-associateColorado: https://www.athenahealth.com/salary-range/co-nontech-associateHawaii: https://www.athenahealth.com/salary-range/hi-nontech-associateNew Jersey: https://www.athenahealth.com/salary-range/nj-nontech-associateNew York: https://www.athenahealth.com/salary-range/ny-nontech-associateWashington: https://www.athenahealth.com/salary-range/wa-nontech-associateAbout AthenahealthHere’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. What’s unique about our locations?From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.Our Company Culture Might Be Our Best Feature.We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  What can we do for you?Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.https://www.athenahealth.com/careers/equal-opportunity

Business Analysis Associate - Athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Role Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Business Analysis Associate will be responsible for identifying and transforming client and payer requirements into business logic our development team will utilize to create and maintain industry leading billing rules that generate superior results. Requirements may be identified through client requests, internal insights, or data trends.&lt;br&gt;&lt;br&gt;This individual has a combination of strong solution design skills, technical facility, analytical thinking skills, intense curiosity, and thrives on optimizing product and processes to maximize client value and operational efficiency. This individual should have experience with revenue cycle, claim formatting, and billing requirements. The Associate should demonstrate excellent communication skills, be detail oriented, understand how to manipulate and utilize large data sets&lt;strong&gt;,&lt;/strong&gt; have a keen ability for solving business problems via independent analysis, and enjoy managing simultaneous projects with competing priorities and multiple stakeholders.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Team Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Network Performance Optimization (NPO) team empowers athenahealth to deliver industry-leading clean claim performance by implementing, influencing, and guiding upstream interventions that ensure the submission of clean claims with minimal work.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Essential Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Research, design, and test claim billing logic to prevent claim rejections, denials, and billing work&lt;/li&gt;&lt;li&gt;Grow and maintain athena’s library of insurance billing rules to minimize disruption to clients and internal teams&lt;/li&gt;&lt;li&gt;Evaluate, prioritize, and act upon insights from clients, internal teams, and data to improve client and operational outcomes&lt;/li&gt;&lt;li&gt;Management of and execution against problems of limited to moderate scope to research and improve specific areas of poor billing performance or drive process improvement&lt;/li&gt;&lt;li&gt;Work effectively with stakeholders within and external to the NPO team to share billing expertise and collaborate on finding solutions to client needs.&lt;/li&gt;&lt;li&gt;Analyze complex data sets, identifying trends and proactively developing solutions to globally felt customer issues&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Expected Education &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree or 3-5 years of experience in an insurance or medical coding field&lt;/li&gt;&lt;li&gt;Experience solving complex healthcare billing problems involving revenue cycle, claim formatting, and coding requirements &lt;/li&gt;&lt;li&gt;Certified Professional Coder (CPC) certification is a plus &lt;/li&gt;&lt;li&gt;Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint&lt;/li&gt;&lt;li&gt;Familiarity and comfort with web/software applications and a basic understanding of cloud-based SaaS&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Knowledge &amp;amp; Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Ability to assess large amounts of information, identify trends, and break information into key components&lt;/li&gt;&lt;li&gt;Capable of transforming business requirements into logic statements&lt;/li&gt;&lt;li&gt;Must be highly motivated and able to work independently as well as part of an extended, cross-functional team&lt;/li&gt;&lt;li&gt;Understanding of the process of medical billing and medical terminology&lt;/li&gt;&lt;li&gt;Excellent verbal and written communication skills&lt;/li&gt;&lt;li&gt;Passion for customer service, problem solving, and solution design&lt;/li&gt;&lt;li&gt;Ability to prioritize and to multi-task in a fast-paced environment, manage competing priorities and communicate potential conflicts to manager&lt;/li&gt;&lt;li&gt;Capable of managing simultaneous projects with multiple stakeholders&lt;/li&gt;&lt;li&gt;Maintain a curiosity on how things work and a willingness to dive deeper&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For Candidates Located In California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), And Washington, Please Visit The Following Link For Pay Range Information&lt;br&gt;&lt;br&gt;&lt;em&gt;California: &lt;/em&gt;&lt;em&gt;https://www.athenahealth.com/salary-range/ca-nontech-associate&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Colorado: &lt;/em&gt;&lt;em&gt;https://www.athenahealth.com/salary-range/co-nontech-associate&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Hawaii: &lt;/em&gt;&lt;em&gt;https://www.athenahealth.com/salary-range/hi-nontech-associate&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;New Jersey: &lt;/em&gt;&lt;em&gt;https://www.athenahealth.com/salary-range/nj-nontech-associate&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;New York: &lt;/em&gt;&lt;em&gt;https://www.athenahealth.com/salary-range/ny-nontech-associate&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Washington: &lt;/em&gt;&lt;em&gt;https://www.athenahealth.com/salary-range/wa-nontech-associate&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;About Athenahealth&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Here’s our vision: &lt;/strong&gt;To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. &lt;br&gt;&lt;br&gt;&lt;strong&gt;What’s unique about our locations?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our Company Culture Might Be Our Best Feature.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.&lt;br&gt;&lt;br&gt;Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.&lt;br&gt;&lt;br&gt;Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.&lt;br&gt;&lt;br&gt;Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.&lt;em&gt; &lt;/em&gt; &lt;br&gt;&lt;br&gt;&lt;strong&gt;What can we do for you?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.&lt;br&gt;&lt;br&gt;In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.&lt;br&gt;&lt;br&gt;We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.&lt;br&gt;&lt;br&gt;athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.&lt;br&gt;&lt;br&gt;https://www.athenahealth.com/careers/equal-opportunity

athenahealth

Business Analysis Associate

United States

India

You must have a bachelor’s degree, 5+ years of experience, 3+ in project management with specialty providers, excellent communication, travel flexibility, and PMP or CAPM certification.

You will manage customer projects, lead teams, communicate with stakeholders, identify risks, and drive change initiatives while ensuring alignment and continuous improvement.

Healthcare

Atlanta

<div><p>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</p><p></p><p><b>
Position Summary:</b></p><p>
As an athenaOne Specialty Onboarding Success Manager, you will guide Women&rsquo;s Health, Behavioral Health, Urgent Care, Orthopedic, or Federally Qualified Healthcare (FQHC) customers through a successful onboarding journey. Your primary goal will be to ensure projects are delivered on time, within budget, and aligned with customer expectations, accelerating adoption and unlocking the full value of athenahealth&rsquo;s solutions.</p><p>
Key responsibilities include preparing customers for a smooth go-live and achieving post-live milestones within optimal timelines. You will engage with stakeholders and subject matter experts, lead strategy discussions, manage project schedules, coordinate tasks, conduct risk mitigation, and oversee project governance. As the first point of escalation, you will take a proactive, consultative approach to address customer needs.</p><p>
During go-live, you will monitor customer performance, celebrate successes, and provide guidance on improvement areas. Your ability to prioritize both internal and external requirements across your portfolio will be critical to meeting milestones and driving customer outcomes.</p><p><b>
Essential Functions (Duties and Responsibilities)</b></p><p><b>
80% Customer Project Leadership and Accountability</b></p><ul><li>
Manage customer expectations, scope, timeline and priorities, while ensuring project commitments are met</li><li>
Facilitate and coordinate project activities to ensure timely and successful completion</li><li>
Lead a team of athenahealth resources to design future-state workflows and guide customer change management initiatives</li><li>
Early risk identification, risk log maintenance and implement mitigation plans</li><li>
Communicate clearly (both verbally and in writing) with customers, athenahealth peers to ensure strategic alignment across teams</li><li>
Engage customer executive leadership on strategic topics and to report progress, risks, and mitigation strategies</li><li>
Consult with customers on product offerings and product go-live launches as required</li><li>
Manage escalations effectively by collaborating with internal and external resources to ensure positive outcomes for both the customer and athenahealth</li><li>
Establish project governance to align with business objectives and support customer decision-making</li></ul><p><b>
20% Organizational Leadership and Professional Development</b></p><ul><li>
Assist in the ongoing education and enablement for existing team members</li><li>
Participate in leadership sponsored initiatives and work as a Subject Matter Expert to drive internal outcomes</li><li>
Encourage others to share lessons learned, be self-aware and maintain a continuous improvement attitude</li></ul><ul><li>
Complete assigned product release training and internal professional development sessions as needed</li><li>
Actively participate and lead team meetings, internal assignments, and customer meetings</li><li>
Proactively seek and provide feedback to internal and external stakeholders</li></ul><ul><li>
Proactively collaborate with cross functional and third-party partners to build relationships and deliver optimal results</li><li>
Make continuous improvement a priority by leveraging experience in advanced project management principles</li></ul><p><b>
Education &amp; Experience Required</b></p><ul><li>
Bachelor&rsquo;s degree</li><li>
5+ years of overall professional experience, 3+ years Project Management experience required</li><li>
3+ years of experience working in or with Specialty providers (Women&rsquo;s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic)</li><li>
Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint</li><li>
Ability to travel up to 60% depending on specialty</li></ul><p><b>
Knowledge &amp; Skills</b></p><ul><li>
Excellent communication skills and effective networking with a broad base of internal and external constituents</li><li>
Effectively manage all stakeholders internally and externally for project alignment and success</li><li>
Maintains relationships across functions utilizing your network to broaden knowledge.</li><li>
Decision making, manages and anticipates conflicts before they happen and utilizes creativity in solution development</li><li>
Steps up to conflicts seeing them as opportunities, noticing situational queues and adjusting accordingly.</li><li>
Strong presentation skills with the ability to transfer knowledge to others and communicate to senior management and customers in laymen's terms.</li><li>
Proven project management experience in complex environments and be able to balance competing projects</li><li>
Quickly Incorporates both positive and constructive feedback for self-improvement</li><li>
Must be a self-starter with the ability to work independently and leverage resources to drive results within a virtual environment</li><li>
Negotiate skillfully, and build consensus, understand the customers business objectives to drive consultative decision making</li></ul><p><b>
Preferred Skills</b></p><ul><li>
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Certification</li><li>
Healthcare Revenue Cycle Management Experience</li><li>
Clinical Knowledge/Experience in Women&rsquo;s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic</li><li>
Proficiency in Salesforce</li></ul><p></p><p><i>
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:</i></p><p><i>
California: </i><i>https://www.athenahealth.com/salary-range/ca-nontech-manager</i></p><p><i>
Colorado: </i><i>https://www.athenahealth.com/salary-range/co-nontech-manager</i></p><p><i>
Hawaii: </i><i>https://www.athenahealth.com/salary-range/hi-nontech-manager</i></p><p><i>
New Jersey: </i><i>https://www.athenahealth.com/salary-range/nj-nontech-manager</i></p><p><i>
New York: </i><i>https://www.athenahealth.com/salary-range/ny-nontech-manager</i></p><p><i>
Washington: </i><i>https://www.athenahealth.com/salary-range/wa-nontech-manager</i></p><p></p><div><p><b>
About athenahealth</b></p><p></p><p><b>
Here&rsquo;s our</b><b> </b><b>v</b><b>ision: </b>To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</p><p></p><p><b>
What&rsquo;s unique about our locations?</b><br>
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth&rsquo;s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India &mdash; plus numerous remote employees &mdash; all work to modernize the healthcare experience, together.<br>
<br>
<b>Our company culture might be our best feature.</b><br>
We don't take ourselves too seriously. But our work? That&rsquo;s another story. athenahealth develops and implements products and services that support US healthcare: It&rsquo;s our chance to create healthier futures for ourselves, for our family and friends, for everyone.</p></div><p></p><div><p><br>
Our vibrant and talented employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.</p></div><p></p><div><p><br>
Our size makes a difference, too: We are small enough that your individual contributions will stand out &mdash; but large enough to grow your career with our resources and established business stability.<br>
<br>
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth&rsquo;s Corporate Social Responsibility (CSR) program, we&rsquo;ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.</p></div><p></p><div><p><b><br>
What can we do for you?</b><br>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces &mdash; some offices even welcome dogs.</p></div><p></p><div><p><br>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</p></div><p></p><div><p><br>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.</p><p></p><p>
athenahealth is committed to a policy of equal employment opportunity&mdash;that&rsquo;s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We&rsquo;re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.</p></div><p></p><p>
https://www.athenahealth.com/careers/equal-opportunity</p></div>

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
As an athenaOne Specialty Onboarding Success Manager, you will guide Women’s Health, Behavioral Health, Urgent Care, Orthopedic, or Federally Qualified Healthcare (FQHC) customers through a successful onboarding journey. Your primary goal will be to ensure projects are delivered on time, within budget, and aligned with customer expectations, accelerating adoption and unlocking the full value of athenahealth’s solutions.
Key responsibilities include preparing customers for a smooth go-live and achieving post-live milestones within optimal timelines. You will engage with stakeholders and subject matter experts, lead strategy discussions, manage project schedules, coordinate tasks, conduct risk mitigation, and oversee project governance. As the first point of escalation, you will take a proactive, consultative approach to address customer needs.
During go-live, you will monitor customer performance, celebrate successes, and provide guidance on improvement areas. Your ability to prioritize both internal and external requirements across your portfolio will be critical to meeting milestones and driving customer outcomes.
Essential Functions (Duties and Responsibilities)
80% Customer Project Leadership and Accountability
Manage customer expectations, scope, timeline and priorities, while ensuring project commitments are met
Facilitate and coordinate project activities to ensure timely and successful completion
Lead a team of athenahealth resources to design future-state workflows and guide customer change management initiatives
Early risk identification, risk log maintenance and implement mitigation plans
Communicate clearly (both verbally and in writing) with customers, athenahealth peers to ensure strategic alignment across teams
Engage customer executive leadership on strategic topics and to report progress, risks, and mitigation strategies
Consult with customers on product offerings and product go-live launches as required
Manage escalations effectively by collaborating with internal and external resources to ensure positive outcomes for both the customer and athenahealth
Establish project governance to align with business objectives and support customer decision-making
20% Organizational Leadership and Professional Development
Assist in the ongoing education and enablement for existing team members
Participate in leadership sponsored initiatives and work as a Subject Matter Expert to drive internal outcomes
Encourage others to share lessons learned, be self-aware and maintain a continuous improvement attitude
Complete assigned product release training and internal professional development sessions as needed
Actively participate and lead team meetings, internal assignments, and customer meetings
Proactively seek and provide feedback to internal and external stakeholders
Proactively collaborate with cross functional and third-party partners to build relationships and deliver optimal results
Make continuous improvement a priority by leveraging experience in advanced project management principles
Education & Experience Required
Bachelor’s degree
5+ years of overall professional experience, 3+ years Project Management experience required
3+ years of experience working in or with Specialty providers (Women’s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic)
Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Ability to travel up to 60% depending on specialty
Knowledge & Skills
Excellent communication skills and effective networking with a broad base of internal and external constituents
Effectively manage all stakeholders internally and externally for project alignment and success
Maintains relationships across functions utilizing your network to broaden knowledge.
Decision making, manages and anticipates conflicts before they happen and utilizes creativity in solution development
Steps up to conflicts seeing them as opportunities, noticing situational queues and adjusting accordingly.
Strong presentation skills with the ability to transfer knowledge to others and communicate to senior management and customers in laymen's terms.
Proven project management experience in complex environments and be able to balance competing projects
Quickly Incorporates both positive and constructive feedback for self-improvement
Must be a self-starter with the ability to work independently and leverage resources to drive results within a virtual environment
Negotiate skillfully, and build consensus, understand the customers business objectives to drive consultative decision making
Preferred Skills
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Certification
Healthcare Revenue Cycle Management Experience
Clinical Knowledge/Experience in Women’s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic
Proficiency in Salesforce
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity

Onboarding Success Manager, Specialty - Athenahealth

Onboarding Success Manager, Specialty

You need a bachelor’s degree, PMP/CAPM, 5+ years of experience, 3+ years in project management, strong Microsoft Office skills, excellent communication, decision-making abilities, and healthcare experience.

You will manage project activities, timelines, and risks, communicate with stakeholders, ensure client satisfaction, and support product launches while maintaining documentation and collaboration.

Austin

<div><p>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</p><p></p><div><div><p><b>
Position Summary:</b></p></div><p></p><div><p><br>
The athenaOne Onboarding Success Manager is responsible for successfully leading customers through their athenaOne onboarding experience. The primary goal of the Onboarding Success Manager is to ensure a specific project is completed successfully, on time and within budget. At athenahealth, we strive to deliver a best in industry onboarding experience that accelerates customer utilization of our features and services, unlocking the value of athenahealth.</p></div><p></p><div><p><br>
The Onboarding Success Manager is accountable for ensuring customers go-live in the agreed upon timeframe, meet the required go-live readiness criteria and achieve post live outcomes as soon as possible. As the Onboarding Success Manager, you will collaborate with stakeholders and subject matter experts as needed. You will tailor future-state workflows and drive customer change management activities. The Onboarding Success Manager will lead strategy discussions, manage the project schedule tasks, issue resolution, project governance and risk mitigation. You will be the first point of contact for escalations which require strategic and consultative behavior.</p></div><p></p><div><p><br>
During the go-live period, the Onboarding Success Manager proactively assesses customer performance and system usage, consulting with the customer to celebrate successes and advising on areas that need attention or improvement. The Onboarding Success Manager must be able to prioritize both internal and external competing priorities across an assigned book of business to meet stated milestones and due dates.</p></div><p></p><div><p><b><br>
Essential Functions (Duties and Responsibilities):</b></p></div><p></p><div><p><b><br>
8</b><b>0</b><b>% </b><b>Customer </b><b>Project Management</b><b> and Oversight</b></p></div><p></p><div><ul><li><p><br>
Facilitate and coordinate the day-to-day activities required to ensure assigned projects/workstreams are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract.</p></li></ul></div><div><ul><li><p>
Manage project status, forecast updates, identify risks to project success and create and maintain a project risk log; develop effective mitigation plans for resolution as early as possible.</p></li></ul></div><div><ul><li><p>
Collaborate with stakeholders to define project/workstream scope, manage timelines, risk, priorities, and change while aligning to established processes, contractual commitments and meeting project deliverables, goals, and outcomes.</p></li></ul></div><div><ul><li><p>
Clearly communicate the requirements and commitments (both verbally and in writing) for each project with customers, athenahealth staff and management, ensuring strategic alignment of the project objectives to internal and external teams.</p></li></ul></div><div><ul><li><p>
Manage client expectations of product and services contracted.</p></li></ul></div><div><ul><li><p>
Interact with executive leadership to communicate progress, results, risks, and mitigation strategies.</p></li></ul></div><div><ul><li><p>
Effectively consult with customers on product offerings and baseline workflows.</p></li></ul></div></div><div><div><ul><li><p>
Effectively manage escalations by collaborating with internal and external resources to drive positive outcomes for both the customer and athenahealth.</p></li></ul></div><div><ul><li><p>
Establish project governance structures, when needed, to ensure alignment with business objectives while driving customer decision making.</p></li></ul></div><div><ul><li><p>
Accountable for driving customer milestones and outcomes while meeting internal business objectives.</p></li></ul></div><div><ul><li><p>
Rigorously maintain internal processes/systems, accurate documentation of productivity, and customer specific project timelines, agendas, and minutes.</p></li></ul></div><div><ul><li><p>
Accountable for supporting customer and product go-live launches, as needed.</p></li></ul></div><p></p><div><p><b><br>
20</b><b>% Internal Professional Development</b></p></div><p></p><div><ul><li><p><br>
Complete assigned product release training and internal professional development sessions.</p></li></ul></div><div><ul><li><p>
Actively participate in team meetings, internal assignments, and customer meetings.</p></li></ul></div><div><ul><li><p>
Proactively seek and provide feedback to internal and external stakeholders.</p></li></ul></div><div><ul><li><p>
Participate in leadership sponsored pilots and initiative work as a Subject Matter Expert (SME) to drive outcomes.</p></li></ul></div><div><ul><li><p>
Proactively collaborate with cross functional and third-party partners to build relationships and deliver optimal results to our customers.</p></li></ul></div><p></p><div><p><b><br>
Education &amp; Experience Required:</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree, Project Management Professional Certification (PMP) or Certified Associate in Project Management (CAPM)</p></li></ul></div><div><ul><li><p>
5+ years of overall professional experience, 3+ years Project Management experience required</p></li></ul></div><div><ul><li><p>
Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint</p></li></ul></div></div><p></p><div><div><p><b><br>
Knowledge &amp; Skills:</b></p></div><div><ul><li><p>
Excellent communication skills and effective networking with a broad base of internal and external constituents</p></li></ul></div><div><ul><li><p>
Effectively manage all stakeholders internally and externally for project alignment and success</p></li></ul></div><div><ul><li><p>
Maintains relationships across functions utilizing your network to broaden knowledge</p></li></ul></div><div><ul><li><p>
Self-aware and maintains a growth mindset attitude</p></li></ul></div><div><ul><li><p>
Proficient in decision making, manages and anticipates conflicts before they happen and utilizes creativity in solution development</p></li></ul></div><div><ul><li><p>
Steps up to conflicts seeing them as opportunities, noticing situational queues and adjusting accordingly.</p></li></ul></div><div><ul><li><p>
Strong presentation skills with the ability to transfer knowledge to others and communicate to stakeholders and customers in laymen's terms</p></li></ul></div><div><ul><li><p>
Proven project management experience in multi-faceted environments and be able to balance competing projects/priorities</p></li></ul></div><div><ul><li><p>
Quickly Incorporates both positive and constructive feedback for self-improvement</p></li></ul></div><div><ul><li><p>
Must be a self-starter with the ability to work independently and leverage resources to drive results within a virtual environment</p></li></ul></div><div><ul><li><p>
Negotiates skillfully, builds consensus, and influences consultative decision making</p></li></ul></div><p></p><div><p><b><br>
Preferred Skills:</b></p></div><div><ul><li><p>
Healthcare Revenue Cycle Management Experience</p></li></ul></div><div><ul><li><p>
Clinical Knowledge/Experience</p></li></ul></div><div><ul><li><p>
External Partner Management/Relationships</p></li></ul></div><div><ul><li><p>
Proficiency in Salesforce preferred</p></li></ul></div></div><p></p><div><p><b>
About athenahealth</b></p><p></p><p><b>
Here&rsquo;s our</b><b> </b><b>v</b><b>ision: </b>To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</p><p></p><p><b>
What&rsquo;s unique about our locations?</b><br>
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth&rsquo;s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India &mdash; plus numerous remote employees &mdash; all work to modernize the healthcare experience, together.<br>
<br>
<b>Our company culture might be our best feature.</b><br>
We don't take ourselves too seriously. But our work? That&rsquo;s another story. athenahealth develops and implements products and services that support US healthcare: It&rsquo;s our chance to create healthier futures for ourselves, for our family and friends, for everyone.</p></div><p></p><div><p><br>
Our vibrant and talented employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.</p></div><p></p><div><p><br>
Our size makes a difference, too: We are small enough that your individual contributions will stand out &mdash; but large enough to grow your career with our resources and established business stability.<br>
<br>
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth&rsquo;s Corporate Social Responsibility (CSR) program, we&rsquo;ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.</p></div><p></p><div><p><b><br>
What can we do for you?</b><br>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces &mdash; some offices even welcome dogs.</p></div><p></p><div><p><br>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</p></div><p></p><div><p><br>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.</p><p></p><p>
athenahealth is committed to a policy of equal employment opportunity&mdash;that&rsquo;s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We&rsquo;re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.</p></div><p></p><p>
https://www.athenahealth.com/careers/equal-opportunity</p></div>

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The athenaOne Onboarding Success Manager is responsible for successfully leading customers through their athenaOne onboarding experience. The primary goal of the Onboarding Success Manager is to ensure a specific project is completed successfully, on time and within budget. At athenahealth, we strive to deliver a best in industry onboarding experience that accelerates customer utilization of our features and services, unlocking the value of athenahealth.
The Onboarding Success Manager is accountable for ensuring customers go-live in the agreed upon timeframe, meet the required go-live readiness criteria and achieve post live outcomes as soon as possible. As the Onboarding Success Manager, you will collaborate with stakeholders and subject matter experts as needed. You will tailor future-state workflows and drive customer change management activities. The Onboarding Success Manager will lead strategy discussions, manage the project schedule tasks, issue resolution, project governance and risk mitigation. You will be the first point of contact for escalations which require strategic and consultative behavior.
During the go-live period, the Onboarding Success Manager proactively assesses customer performance and system usage, consulting with the customer to celebrate successes and advising on areas that need attention or improvement. The Onboarding Success Manager must be able to prioritize both internal and external competing priorities across an assigned book of business to meet stated milestones and due dates.
Essential Functions (Duties and Responsibilities):
80% Customer Project Management and Oversight
Facilitate and coordinate the day-to-day activities required to ensure assigned projects/workstreams are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract.
Manage project status, forecast updates, identify risks to project success and create and maintain a project risk log; develop effective mitigation plans for resolution as early as possible.
Collaborate with stakeholders to define project/workstream scope, manage timelines, risk, priorities, and change while aligning to established processes, contractual commitments and meeting project deliverables, goals, and outcomes.
Clearly communicate the requirements and commitments (both verbally and in writing) for each project with customers, athenahealth staff and management, ensuring strategic alignment of the project objectives to internal and external teams.
Manage client expectations of product and services contracted.
Interact with executive leadership to communicate progress, results, risks, and mitigation strategies.
Effectively consult with customers on product offerings and baseline workflows.
Effectively manage escalations by collaborating with internal and external resources to drive positive outcomes for both the customer and athenahealth.
Establish project governance structures, when needed, to ensure alignment with business objectives while driving customer decision making.
Accountable for driving customer milestones and outcomes while meeting internal business objectives.
Rigorously maintain internal processes/systems, accurate documentation of productivity, and customer specific project timelines, agendas, and minutes.
Accountable for supporting customer and product go-live launches, as needed.
20% Internal Professional Development
Complete assigned product release training and internal professional development sessions.
Actively participate in team meetings, internal assignments, and customer meetings.
Proactively seek and provide feedback to internal and external stakeholders.
Participate in leadership sponsored pilots and initiative work as a Subject Matter Expert (SME) to drive outcomes.
Proactively collaborate with cross functional and third-party partners to build relationships and deliver optimal results to our customers.
Education & Experience Required:
Bachelor’s degree, Project Management Professional Certification (PMP) or Certified Associate in Project Management (CAPM)
5+ years of overall professional experience, 3+ years Project Management experience required
Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Knowledge & Skills:
Excellent communication skills and effective networking with a broad base of internal and external constituents
Effectively manage all stakeholders internally and externally for project alignment and success
Maintains relationships across functions utilizing your network to broaden knowledge
Self-aware and maintains a growth mindset attitude
Proficient in decision making, manages and anticipates conflicts before they happen and utilizes creativity in solution development
Steps up to conflicts seeing them as opportunities, noticing situational queues and adjusting accordingly.
Strong presentation skills with the ability to transfer knowledge to others and communicate to stakeholders and customers in laymen's terms
Proven project management experience in multi-faceted environments and be able to balance competing projects/priorities
Quickly Incorporates both positive and constructive feedback for self-improvement
Must be a self-starter with the ability to work independently and leverage resources to drive results within a virtual environment
Negotiates skillfully, builds consensus, and influences consultative decision making
Preferred Skills:
Healthcare Revenue Cycle Management Experience
Clinical Knowledge/Experience
External Partner Management/Relationships
Proficiency in Salesforce preferred
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity

Athenahealth

Mission