Logo of Huzzle

Home

Matches

Explore

Manage

Onboarding Success, Senior Associate

image

Athenahealth

1mo ago

  • Job
    Full-time
    Senior Level
  • Healthcare
  • Austin
    Remote

AI generated summary

  • You need a bachelor’s degree, PMP/CAPM, 5+ years of experience, 3+ years in project management, strong Microsoft Office skills, excellent communication, decision-making abilities, and healthcare experience.
  • You will manage project activities, timelines, and risks, communicate with stakeholders, ensure client satisfaction, and support product launches while maintaining documentation and collaboration.

Requirements

  • Bachelor’s degree, Project Management Professional Certification (PMP) or Certified Associate in Project Management (CAPM)
  • 5+ years of overall professional experience, 3+ years Project Management experience required
  • Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
  • Excellent communication skills and effective networking with a broad base of internal and external constituents
  • Effectively manage all stakeholders internally and externally for project alignment and success
  • Maintains relationships across functions utilizing your network to broaden knowledge
  • Self-aware and maintains a growth mindset attitude
  • Proficient in decision making, manages and anticipates conflicts before they happen and utilizes creativity in solution development
  • Steps up to conflicts seeing them as opportunities, noticing situational queues and adjusting accordingly.
  • Strong presentation skills with the ability to transfer knowledge to others and communicate to stakeholders and customers in laymen's terms
  • Proven project management experience in multi-faceted environments and be able to balance competing projects/priorities
  • Quickly Incorporates both positive and constructive feedback for self-improvement
  • Must be a self-starter with the ability to work independently and leverage resources to drive results within a virtual environment
  • Negotiates skillfully, builds consensus, and influences consultative decision making
  • Healthcare Revenue Cycle Management Experience
  • Clinical Knowledge/Experience
  • External Partner Management/Relationships
  • Proficiency in Salesforce preferred

Responsibilities

  • Facilitate and coordinate the day-to-day activities required to ensure assigned projects/workstreams are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract.
  • Manage project status, forecast updates, identify risks to project success and create and maintain a project risk log; develop effective mitigation plans for resolution as early as possible.
  • Collaborate with stakeholders to define project/workstream scope, manage timelines, risk, priorities, and change while aligning to established processes, contractual commitments and meeting project deliverables, goals, and outcomes.
  • Clearly communicate the requirements and commitments (both verbally and in writing) for each project with customers, athenahealth staff and management, ensuring strategic alignment of the project objectives to internal and external teams.
  • Manage client expectations of product and services contracted.
  • Interact with executive leadership to communicate progress, results, risks, and mitigation strategies.
  • Effectively consult with customers on product offerings and baseline workflows.
  • Effectively manage escalations by collaborating with internal and external resources to drive positive outcomes for both the customer and athenahealth.
  • Establish project governance structures, when needed, to ensure alignment with business objectives while driving customer decision making.
  • Accountable for driving customer milestones and outcomes while meeting internal business objectives.
  • Rigorously maintain internal processes/systems, accurate documentation of productivity, and customer specific project timelines, agendas, and minutes.
  • Accountable for supporting customer and product go-live launches, as needed.
  • Complete assigned product release training and internal professional development sessions.
  • Actively participate in team meetings, internal assignments, and customer meetings.
  • Proactively seek and provide feedback to internal and external stakeholders.
  • Participate in leadership sponsored pilots and initiative work as a Subject Matter Expert (SME) to drive outcomes.
  • Proactively collaborate with cross functional and third-party partners to build relationships and deliver optimal results to our customers.

FAQs

What is the primary responsibility of the Onboarding Success Manager at athenahealth?

The primary responsibility of the Onboarding Success Manager is to successfully lead customers through their athenaOne onboarding experience, ensuring projects are completed on time and within budget while achieving go-live outcomes.

What qualifications are required for the Onboarding Success, Senior Associate position?

A Bachelor’s degree and either a Project Management Professional Certification (PMP) or Certified Associate in Project Management (CAPM) are required, along with 5+ years of professional experience, including at least 3 years of project management experience.

What skills are essential for this role?

Essential skills include excellent communication, stakeholder management, decision-making, conflict management, project management, and strong presentation abilities, as well as proficiency in Microsoft Office applications.

What type of experience is preferred for applicants?

Preferred experience includes healthcare revenue cycle management, clinical knowledge or experience, external partner management, and proficiency in Salesforce.

What does the Onboarding Success Manager do during the go-live period?

During the go-live period, the Onboarding Success Manager proactively assesses customer performance and system usage, celebrates successes, and advises on areas needing attention or improvement.

How much of the role is focused on internal professional development?

The role includes 20% of the time dedicated to internal professional development, which involves completing assigned training, participating in team meetings, and sharing feedback with stakeholders.

How does the company view conflict management?

The company encourages seeing conflicts as opportunities for growth and requires the ability to manage and anticipate conflicts effectively, utilizing creativity in solution development.

Does athenahealth promote a diverse work environment?

Yes, athenahealth fosters an inclusive environment that values diverse backgrounds, experiences, and perspectives among its employees.

Are there opportunities for career advancement within the company?

Yes, athenahealth offers career growth opportunities while leveraging the resources and stability of a larger company.

image

Athenahealth

We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.

Science & Healthcare
Industry
5001-10,000
Employees
1997
Founded Year

Mission & Purpose

At athenahealth, we're not afraid to do things differently. In fact, we think it’s essential. That's why we continue to build the nation's largest connected healthcare network—a digital bridge between 100,000+ providers and their wealth of shared knowledge. With an unflinching pursuit of emerging technology and a spirit of endless innovation, athenahealth believes a better healthcare industry is just over the next hill. And we won't stop until we're there.