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Online Assistant

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Sainsbury's

6d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • York

AI generated summary

  • You must be tech-savvy, able to lift up to 15kg, at least 18 years old for shifts outside 6am-11pm, and have completed school leaver’s age.
  • You will pick customer orders, ensure product quality, handle queries, process orders, assist drivers, and stay active by lifting containers up to 15kg, all while providing excellent customer service.

Requirements

  • To be considered for the Online Assistant position, you must meet the following requirements:
  • Comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
  • Be at least 18 years of age if the shifts for this role cover hours earlier than 6am or later than 11pm.
  • Have passed the school leaver’s age.

Responsibilities

  • Be our magic ingredient this Christmas as an Online Assistant by being part of the team that picks and delivers online customer orders to their doorsteps. This is a fast-paced, hands-on role, helping to make good food joyful to all our customers and deliver plenty of seasonal cheer.
  • As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for.
  • Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
  • Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail.
  • It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.

FAQs

What is the hourly rate for the Online Assistant position?

The hourly rate for the Online Assistant position is £12.00 per hour.

What are the working hours for this role?

The Online Assistant role requires part-time hours, specifically 16 hours per week, with shifts scheduled from 04:00 to 08:00 on Monday, Friday, Saturday, and Sunday.

Is this position temporary or permanent?

This is a fixed-term assignment, primarily temporary over the festive period, but there may be permanent opportunities available.

What are the main responsibilities of an Online Assistant?

The main responsibilities include picking customer orders, ensuring quality, processing orders, managing customer queries, and assisting online drivers with loading their vans.

Are there any physical requirements for this job?

Yes, candidates should be comfortable lifting and moving shopping containers weighing up to 15kg.

Do I need to be a specific age to apply?

Yes, you need to be at least 18 years of age if the shifts cover hours earlier than 6am or later than 11pm.

What benefits do employees receive?

Employees receive a variety of benefits including a discount card, nightshift premium, free food and hot drinks, generous holiday entitlement, shopping discounts, family leave, pension contributions, share schemes, and wellbeing support.

How is the holiday entitlement calculated?

The holiday entitlement is calculated based on the hours you work.

When do benefits like the discount card become available?

The discount card benefits become available after four weeks of employment.

Is there a nightshift premium?

Yes, there is a nightshift premium of £2.45 for every hour worked between midnight and 5am, where applicable.

How can I find out the school leaving age for my country?

You can find out the school leaving age for your country by visiting: https://www.gov.uk/know-when-you-can-leave-school.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.