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Online Assistant

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Sainsbury's

Sep 8

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • - Comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg
  • - At least 18 years of age if the shifts for this role cover hours earlier than 6am or later than 11pm
  • - Must have passed the school leaver’s age

Responsibilities

  • - You could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for.
  • - You could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
  • - You’ll take pride in doing the right thing for our customers and have a keen attention to detail.
  • - You are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.

FAQs

What is the primary responsibility of an Online Assistant?

The primary responsibility of an Online Assistant is to ensure online customer orders are fulfilled accurately and efficiently, from picking products in-store to processing orders in the warehouse and assisting drivers with loading.

Is experience in retail or technology required for this role?

While previous experience in retail or technology is helpful, it is not strictly required. A keen attention to detail and comfort with using new technology are important.

What physical demands does this job involve?

This job involves being active and may require lifting and moving shopping containers weighing up to 15kg.

What age must I be to apply for shifts that cover hours earlier than 6am or later than 11pm?

You must be at least 18 years of age to apply for shifts that cover hours earlier than 6am or later than 11pm.

What benefits do Online Assistants receive?

Benefits include a nightshift premium, a discount card for shopping, free food and drinks, generous holiday entitlement, shopping discounts, family leave, pension matching, share schemes, and wellbeing support.

How long do I need to work before I can access the discount card?

You can access the discount card after working for four weeks.

What additional pay is offered for night shifts?

A nightshift premium of £2.45 is paid for every hour worked between midnight and 5am, where applicable.

What is the process for managing customer queries?

Online Assistants support with customer queries by processing orders and providing assistance in-store and at the online warehouse.

Are there opportunities for growth within the company?

Yes, Sainsbury's is committed to helping employees be the best they can be, providing opportunities for training and advancement.

How does Sainsbury's support employee wellbeing?

Sainsbury's offers free access to an Employee Assistance Programme which provides confidential support and guidance on a wide range of issues.

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Sainsbury's

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.

Benefits

  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.

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