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Online Sales Counselor

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Arbor Homes

4d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • West Chester
    Remote
  • Quick Apply

AI generated summary

  • You need strong customer service and communication skills, experience with sales databases, planning abilities, mobile device proficiency, weekend availability, and knowledge of the mortgage process.
  • You will respond to customer inquiries swiftly, qualify leads, manage the customer database, assist in marketing efforts, update online content, and support community launches and follow-ups.

Requirements

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Experience using sales contact management databases
  • Solid planning and multi-tasking skills
  • The ability and inclination to work with mobile communication devices
  • Weekend availability is required
  • Understanding mortgage process and available programs/ability to pre-qualify

Responsibilities

  • Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less or less turnaround for all initial correspondence.
  • Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.
  • Qualify all leads before setting up appointment with Sales Manager.
  • Assist in distributing electronic marketing collateral to prospective customers who visit the Arbor Homes website.
  • Effectively manage the internet customer database.
  • Work with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback and results of daily and weekly activities.
  • Review the website community page and quick move in page content and advise the Marketing and Sale Department of any necessary updates needed.
  • Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiatives.
  • Have a competent understanding of all selling areas Arbor is building in, their product and community offerings at all times and be responsible for updating the online sales binder weekly if needed.
  • Become an expert on Arbor’s CRM, campaigns, web chat, etc. to support on-line sale initiatives.
  • Assist with new community launches by building interest lists for "Coming Soon" communities.
  • Continually providing e-mails and phone calls to prospects that have not purchased. Weekly and monthly follow to be defined when meeting with regional Manager on traffic follow up.
  • Attend Realtor functions, and grand openings when appropriate.
  • Perform all other duties as assigned by Regional Sales and V.P of Sales and Marketing.

FAQs

What is the primary responsibility of the Online Sales Counselor at Arbor Homes?

The primary responsibility is to create a positive interactive experience for internet customers using phone, email, and online live chat.

What kind of work culture can I expect at Arbor Homes?

Arbor Homes emphasizes a culture that prioritizes quality and customer service over profits, providing a lively workplace committed to better experiences for homebuyers.

Is there a base salary and commission structure for this position?

Yes, the position offers a base salary along with uncapped commission opportunities.

Are there opportunities for advancement in this role?

Yes, there are advancement opportunities available for the Online Sales Counselor position.

What benefits are offered to employees at Arbor Homes?

Employees enjoy benefits such as 4 weeks of Paid Time Off, health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, and more.

What are the key responsibilities of the Online Sales Counselor?

Key responsibilities include providing timely responses to customer inquiries, educating customers on community offerings, qualifying leads, managing the internet customer database, and coordinating with Sales and Marketing Departments.

What skills are required for this position?

Required skills include outstanding customer service, excellent written and verbal communication, experience with sales contact management databases, solid planning and multi-tasking abilities, and a good understanding of the mortgage process.

Is weekend availability required for this role?

Yes, weekend availability is required for the Online Sales Counselor position.

Will the Online Sales Counselor assist with community launches?

Yes, the Online Sales Counselor will assist with new community launches by building interest lists for "Coming Soon" communities.

Does Arbor Homes have an equal opportunity employment policy?

Yes, Arbor Homes is an equal opportunity employer committed to inclusion and diversity, taking affirmative action to ensure equal opportunities for all applicants.

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Arbor Homes

Real Estate
Industry
201-500
Employees
1994
Founded Year

Mission & Purpose

For over 25 years, Arbor Homes has been a leading new home construction builder having built more than 16,000 new homes in Central Indiana, Kentucky and Ohio. Founded in 1994, President Curtis Rector, started Arbor Homes with a commitment to build great neighborhoods and deliver quality homes at affordable prices allowing families to celebrate life’s best moments. Arbor Homes is driven to increase home ownership. In 2004, Arbor founded its sister company, Silverthorne Homes, to offer a luxurious, move up home line with high-end features as an alternative option for home buyers. Arbor Homes joined Berkshire Hathaway's Clayton Properties Group in 2018 to continue to make the dream of home ownership a reality by delivering high quality homes at a great value. In recent years, Arbor Homes has acquired Louisville based Elite Homes, expanded into Kentucky and Ohio and introduced their first low-maintenance communities and product, Destination by Arbor Homes.