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Operational Coordinator

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University Hospital Southampton NHS Trust

12d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Healthcare
  • Southampton

AI generated summary

  • You need excellent communication skills, NHS admin experience, data analysis ability, IT competency, and knowledge of patient pathways. Flexibility, leadership, and medical terminology understanding are essential.
  • You will coordinate patient pathways, communicate with teams and customers, analyze data related to patient journeys, and organize and minute internal and external service meetings.

Requirements

  • Ability to coordinate multiple patient pathways. Each pathway will reflect individual patient journey which will need to be managed in line with the clinical prioritisation and NHS performance targets.
  • Being an excellent communicator is vital in this role as you will be expected to liaise with the teams delivering the service and our customers accessing our services and be able to make decisions whilst balancing the needs of both parties.
  • Able to analyse and understand data whilst understanding how this correlates to our patients journey and experience.
  • Ability to organise, plan and minute service meetings both internal and external. You must have the ability to extend offsite meetings as required.
  • Educated to degree level or possessing an equivalent level of experience, training, and knowledge
  • Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
  • Previous NHS administration experience. Excellent working knowledge of medical administration systems and relevant Trust and NHS procedures
  • Ability to analyse and interpret performance report information
  • Organisational knowledge of admin procedures and working processes
  • Ability to work under own initiative
  • Proven ability to work to deadlines, prioritise and multitask
  • Able to manage fluctuating demands on the post in calm and logical manner
  • Ability to interact with a range of professionals.
  • Ability to undertake off site travel and flexible with working hours.
  • Strong administrative or organisational experience with a proven ability to work to deadlines, prioritise and multi task.
  • Courses/further study attended to demonstrate evidence of personal development
  • Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
  • Awareness of health service policy in relation to Trust access targets.
  • Experience in a supervisory role
  • Patient Administration System (for example eCamis, LUNA, CHARTS) trained.
  • Service Improvement training
  • Knowledge of medical terminology
  • International Computer Driving Licence (ICDL)
  • Patient administration systems e.g. eCamis, LUNA CHARTS) trained.
  • Experience of working in an acute NHS environment.
  • Understanding of the hospital access policy.
  • Patients First
  • Always Improving
  • Working Together

Responsibilities

  • - Ability to coordinate multiple patient pathways. Each pathway will reflect individual patient journey which will need to be managed in line with the clinical prioritisation and NHS performance targets.
  • - Being an excellent communicator is vital in this role as you will be expected to liaise with the teams delivering the service and our customers accessing our services and be able to make decisions whilst balancing the needs of both parties.
  • - Able to analyse and understand data whilst understanding how this correlates to our patients journey and experience.
  • - Ability to organise, plan and minute service meetings both internal and external. You must have the ability to extend offsite meetings as required.

FAQs

What is the job title for this position?

The job title is Operational Coordinator.

Where is this job opportunity located?

This job opportunity is located at University Hospital Southampton NHS Foundation Trust.

Who can apply for this position?

This vacancy is only open to applicants from the Hampshire & Isle of Wight NHS system.

What are the main responsibilities of the Operational Coordinator?

The main responsibilities include coordinating the spinal service patients' journey and admissions, managing multiple patient pathways, and liaising with various teams and customers.

Is previous NHS administration experience required?

Yes, previous NHS administration experience is essential for this role.

What qualifications are necessary for this position?

Candidates should be educated to degree level or possess an equivalent level of experience, training, and knowledge.

Is there flexibility in working hours for this role?

Yes, the Trust is open to discussing flexibility in the hours that you work.

What type of environment does this position offer?

The position offers a supported environment with opportunities for professional development and learning.

Are there opportunities for personal development within this role?

Yes, the Trust offers learning and development opportunities to help you achieve your career aspirations.

What are some desirable criteria for this position?

Desirable criteria include experience in a supervisory role, patient administration system training, and knowledge of medical terminology.

What is required in terms of IT skills for this position?

Competence in using IT systems, including a good level of keyboard skills and relevant software packages like Microsoft Office, is required.

What values does the Trust uphold?

The Trust values include putting Patients First, Always Improving, and Working Together.

Are there any benefits for employees?

Yes, UHS employees can access various NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and benefit from a generous pension scheme.

What is the expected working schedule for this role?

This is a full-time position, Monday to Friday, with planned working hours during core hours, but some flexibility may be required.

Will I need to travel for this position?

Yes, the role may require off-site travel as part of the responsibilities.

Is experience in an acute NHS environment necessary?

Yes, experience in an acute NHS environment is among the desirable criteria for this position.

University Hospital Southampton NHS Trust

🏥 #NHS careers @UHSFT 🌡 Putting patients first 🤝 Working together 🔬 Always improving #LeadingTheWay

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

University Hospitals Southampton NHS Foundation Trust (UHS) offers a broad range of healthcare services, including specialized and emergency care, to the community. Their ultimate mission is to provide exceptional patient care, support, and treatment through innovation and excellence. UHS aims to improve health outcomes and enhance the patient experience by fostering a dedicated, skilled workforce and implementing advanced medical practices.

Benefits

  • Staff Discounts

    Receive discounts for major retailers and experiences with the Blue Light card, plus other salary sacrifice schemes.

  • 24/7 Wellbeing Support

    You can access impartial, confidential advice from qualified counsellors for many different issues.

  • Cycle to work

    Keep active with tax-free bikes and save up to 30% on cycling gear.

  • Park & Ride

    The Adanac Health & Innovation Campus provides a park and ride service.

  • Training & development

    We support development from entry level apprenticeships through to post doctoral research.

  • On-site Facilities

    Access to free gym membership, numerous eateries and bespoke gardens at our Southampton General site

  • Childcare support

    Support and advice is available to all employees on any childcare related issue.

  • Savings on childcare

    Access to childcare vouchers and our fee direct scheme.