FAQs
What is the primary focus of the Operational Support Manager - DRP role?
The primary focus of the role is to lead the Digital Retail Portfolio Support service to deliver excellent quality support communications and track improvements to DRP applications that meet or exceed the business and customer expectations.
What are the responsibilities of the Operational Support Manager regarding support processes?
The Operational Support Manager is responsible for refining and managing support guidelines and processes to align with industry standard best practices.
What collaboration is expected in this role?
The role involves communicating and coordinating with application product managers, product owners, and other stakeholders to ensure that SLAs are met or exceeded, and improvements are identified.
What kind of experience is required for this role?
Strong experience in applications development or support as well as proven experience in providing high quality service in production support of enterprise applications is required.
What technical skills are necessary for the position?
Required technical skills include experience with Microsoft Azure, .NET / C# deployment, ADO pipeline, SQL Server, Oracle, and a good knowledge of Microservice architecture.
Do I need experience in a specific development methodology?
Yes, experience with Agile, Lean, and Human Centered Design methodologies is expected.
Is mentoring a part of the role?
Yes, providing technical leadership, coaching, and mentoring to team members is part of the responsibilities of the Operational Support Manager.
How does the company support employee health and well-being?
The company has initiatives, such as the Viva Healthier and Happier program, that provide health benefits for all employees to support them in being the healthiest and happiest versions of themselves.
Will I need to track lifecycle management for systems?
Yes, you will be responsible for tracking the Lifecycle Management of all in-scope components, libraries, and platforms that are parts of Bupa DRP Systems.
What does the role involve in terms of team response to support requests?
The role involves ensuring that the team responds to support requests in a timely manner to meet target SLAs.