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Operations Account Manager

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Emma – The Sleep Company

11d ago

  • Job
    Full-time
    Junior Level
  • Logistics
    Business, Operations & Strategy
  • Quick Apply

AI generated summary

  • You should have B2B logistics or e-commerce experience, strong organizational skills, a proactive approach to problem-solving, good MS Office skills, and fluency in English; other languages are a plus.
  • You will manage B2B retail operations, onboard retailers, oversee promotional tasks, track performance, conduct meetings, collaborate on process improvements, and optimize order intake.

Requirements

  • You ideally have gained first experience in a B2B environment related to logistics, e-commerce or worked in a start-up environment before
  • You are a highly structured person and manage taking care of several accounts
  • You do not shy away from problems but rather act hands on and find solutions
  • You are proactive and constantly challenging the status quo
  • You have good MS Office skills
  • Fluent in English, other European languages are a plus.

Responsibilities

  • You will monitor and improve our retail B2B operations & service performance for respective accounts
  • You will set up and maintain retailer in our systems as well as taking care of their onboarding
  • You will steer and run all operational tasks related to our retailer accounts as well as setting up promotions and price changes
  • You will constantly track the performance of our retailers and conduct regular operational account performance meetings together with internal and external partners
  • You will collaborate and initiate process improvements with our Global Teams
  • You will work on optimizing our order intake processes

FAQs

What is the role of an Operations Account Manager at Emma?

The Operations Account Manager oversees and improves retail B2B operations and service performance for respective accounts, manages retailer onboarding and operational tasks, tracks retailer performance, and collaborates on process improvements with global teams.

What qualifications are required for this position?

The ideal candidate should have experience in a B2B environment related to logistics or e-commerce, possess strong organizational skills to manage multiple accounts, and be proactive in problem-solving. Fluency in English is necessary, and knowledge of other European languages is a plus.

What kind of projects will I work on as an Operations Account Manager?

You will work on exciting and challenging projects related to optimizing B2B operations, managing retailer accounts, and implementing promotions and price changes, either independently or as part of a dedicated international team.

Will I have any decision-making authority in this role?

Yes, you will have responsibility and decision-making authority from day one, allowing you to create an impact with new and innovative ideas.

Is there an emphasis on personal and career development?

Yes, Emma offers a combination of personal and company growth opportunities to accelerate your career and help you reach your goals.

Are there opportunities for international collaboration within the role?

Yes, the position involves working with global teams to initiate process improvements and collaborate on various operational tasks.

What is the company culture like at Emma?

Emma fosters a highly ambitious, hard-working team environment that encourages you to produce your best work and challenge the status quo.

How does Emma approach diversity and inclusion?

Emma proudly celebrates diversity and is committed to promoting inclusion in the workplace, considering all qualified applicants for employment without regard to race, gender, religion, or other personal attributes.

What should candidates expect regarding the application process timeline?

Candidates can expect to receive feedback within a few days, though there may be delays due to a high volume of applications. Emma aims to respond as soon as possible.

Emma – The Sleep Company

Awakening people to their full sleep potential. One night at a time.

Manufacturing & Electronics
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, and Mexico City. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.