Operations Admin II - HR

Fedex

Jan 16

Applications are closed

Job
Full-time
Junior Level
Customer Relations
People, HR & Administration
Memphis

Requirements

High school diploma or GED required.
One (1) year of experience required in HR clerical support or related area.
Software skills, including use of Microsoft Office software and web-based applications.
General business skills such as typing; data entry and review; and use of phone, copier, and fax.
Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
Customer service skills necessary to effectively and professionally respond to requests.
Verbal and written communication skills necessary to explain complex and/or confidential information.
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
Ability to analyze, review, and make recommendations.

Responsibilities

Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring backFedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates).
Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable.
Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.)
Maintains personnel files for all employees.
Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
Generates, compiles, and distributes HR reports.
Participate in special projects, to include job fairs and retention/engagement events, etc.
Provides support to HR Department as needed.
Must maintain confidentiality and perform all duties in accordance with company policies and procedures
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
Reviews, researches and/or enters data in various systems to support respective functional area.
Compiles data and provides various regular and adhoc reports to management for review and determination.
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review
Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ens

FAQs

What are the primary responsibilities of the Operations Admin II - HR position?

The primary responsibilities include providing clerical and administrative support to the HR department, assisting in the talent acquisition process, maintaining personnel files, generating and distributing HR reports, and providing customer service for HR-related processes.

What education is required for this position?

A high school diploma or GED is required for this position.

How much experience is required for the Operations Admin II - HR role?

One (1) year of experience in HR clerical support or a related area is required.

What software skills are necessary for this job?

Proficiency in Microsoft Office software and web-based applications is necessary.

Are there any preferred qualifications for this role?

The job description does not specify preferred qualifications, only the minimum requirements.

Is customer service experience important for this position?

Yes, customer service skills are essential to effectively and professionally respond to requests from both internal and external customers.

Will I need to maintain confidentiality in this role?

Yes, maintaining confidentiality is a critical part of the job and must be performed in accordance with company policies and procedures.

What skills should I have to succeed in this position?

Important skills for success include time management, organizational abilities, multi-tasking, attention to detail, and the ability to follow detailed instructions.

Does this job involve auditing activities?

Yes, supporting management with Business Control Self-Assessment (BCSA) audit activities is part of the job responsibilities.

Is there any support for reasonable accommodations during the hiring process?

Yes, reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Fedex

Transportation

Industry

10,001+

Employees

1971

Founded Year

Mission & Purpose

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.