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Operations Administrator II

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Fedex

Jan 23

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Toronto

AI generated summary

  • You need a high school diploma, 2 years in customer service or clerical work, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced environment.
  • You will manage administrative tasks, handle damaged and misaddressed packages, ensure quality assurance, and serve as the primary contact for customer inquiries, resolving issues efficiently.

Requirements

  • High School Diploma or GED required
  • Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
  • General business skills such as typing; data entry and review; and use of phone, copier, and fax
  • Software skills, including use of Microsoft Office software and web-based applications
  • Customer service skills necessary to effectively and professionally respond to requests
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
  • Diplôme d’études secondaires ou équivalent requis.
  • Deux (2) ans d’expérience en service à la clientèle, en travail de bureau ou dans un domaine connexe sont requis; une expérience dans un environnement d’opérations de quai ou dans un centre de distribution est préférée.
  • Les compétences générales en affaires incluent la dactylographie, la saisie et la vérification des données, ainsi que l’utilisation du téléphone, du photocopieur et du fax.
  • Compétences logicielles telles que l’utilisation de logiciels Microsoft Office et d’applications Web.
  • Compétences en service client nécessaires pour répondre de manière efficace et professionnelle aux demandes.
  • Gestion du temps, organisation et compétences en multitâches nécessaires pour travailler dans un environnement rapide. Gérer différentes tâches et changer les priorités tout en maintenant une grande attention aux détails et à la précision pour atteindre les tâches et objectifs quotidiens.

Responsibilities

  • Responsable d’assurer les fonctions de secrétariat et d'administration pour l'ensemble des zones opérationnelles du centre de tri et de la succursale.
  • Son champ d'action couvre le transport routier, la gestion des dossiers, l'assurance qualité et le service client.
  • Traite rapidement les colis endommagés et mal adressés afin d'optimiser les délais de livraison.
  • Premier point de contact des clients, il ou elle gère une variété de problèmes avec efficacité et professionnalisme.

FAQs

What are the main responsibilities of the Operations Administrator II?

The Operations Administrator II is responsible for providing secretarial and administrative functions for operational areas of the sorting center and branch, managing transport logistics, handling quality assurance, addressing customer service matters, and efficiently processing damaged and misaddressed parcels to optimize delivery times.

What qualifications are required for this position?

A High School Diploma or GED is required, along with two years of customer service, clerical, or related experience. Experience in a dock operations environment or distribution center is preferred.

What software skills are necessary for this role?

Proficiency in Microsoft Office software and web-based applications is necessary for the position.

Are there any specific customer service skills required?

Yes, strong customer service skills are essential to effectively and professionally respond to customer requests and manage inquiries.

What are the working hours for this position?

The position requires a part-time schedule from Tuesday to Saturday, with hours on Tuesday to Friday from 4 PM to 9 PM and Saturday from 3 PM to 8 PM.

Is bilingualism required for this role?

Yes, bilingualism (French and English) is required for candidates residing in the province of Quebec.

Will the successful candidate need to undergo background checks?

Yes, candidates will undergo an evaluation including a review of their driving record, interview results, and any assessments of their driving skills if the position requires driving as a core competency.

What are the expected skills related to time management and organization?

The candidate must have strong time management, organizational, and multitasking skills to work efficiently in a fast-paced environment while maintaining attention to detail and accuracy in order to achieve daily assignments and goals.

Is training provided for this position?

Yes, the candidate must complete all mandatory training tests and programs, and successfully maintain necessary annual accreditations, as required by the role.

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Fedex

Transportation
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.